The customer service was great but the cleanliness of the room, bathroom, sheets, and towels left much to be desired. The sheets and towels looked worn and stained from use. The bathroom and shower are combined so everything gets wet when you shower. There’s no hot water, not like you’d want a hot shower in a tropical island in a room with no air conditioning. Opening and shutting the door of the first room I was given upstairs was near impossible so I asked for a different room and the staff immediately accommodated me without any issues. The staff are beautiful, helpful, and friendly but the rooms are underwhelming. The hotel suggests that you leave no valuables in your room and they have lockers outside for you to use but you need to have your own padlock. The location is great, you’re close to the main beaches and bars, about a four minute walk, but far away enough to have no noise! You’re also right next to the Phi Phi lookout point. Overall, this place is ok to stay at for a couple of nights but I wouldn’t recommend it for any longer.