Hyatt Place Washington DC/White House

When I booked this hotel, description and pics were very attractive. Rates were not cheap. However when got off from our taxi, appearance is not the same as pics shown. Checked-in found out breakfast only grab and go brown bag. Room's layout is okay but needed to be cleaned better, no toiletories were provided. Many areas were chipped off. They had no daily maid service cleaning the room for you. You need to ask if you need clean towels or cleaning service. However when we asked for clean towels, the staff were not friendly and said no more clean towels were provided. Not sure the hotel is still under renovation, it was weird when first walked into the hotel, a huge empty space in the entrance into the bathroom. Quite disppointed.

The location is prime. However, the possibility about not having water is very problematic. Thankfully, we did not run into the issue and just dodged not having water. But still, call ahead to make sure the water is not shut down during your stay. Concierge and staff are helpful, the provided breakfast is a bag containing a muffin/pastry, apple juice, a yogurt, and a banana. So quite a basic breakfast - thankfully there are plenty of places to eat around, including a Starbucks at the corner. The location and cost are unmatched, however. The rooms are large, comfortable, and clean. A good option if the water is running (strange as that may sound!).

Room smelled like weed soooo bad. As we were walking to our room we could smell some in the hallway, which was annoying but not a deal breaker. Then as we proceeded to open our door it we got blasted with the smell. It was so strong it was as if someone was in the other side of the door blowing it in our faces. Thankfully the lady at the front desk didn’t give us to hard of a time and we were placed in another room.

Clean; the beds are comfortable; very centrally located (5-6 mins to the White House). We enjoyed the stay. The only downside we found was breakfast. It was prepackaged due to COVID, but it was the same every day and too sweet: sweet yogurt, very sweet muffin, sweet energetic bar, banana and sweet juice.

Very friendly front desk staff from the time we arrived until the check out.

Staff was very helpful with info. Ms.T at front desk was especially helpful & friendly. We got to the room & there wasn’t a ice bucket & hand towel & wash clothes.

Over charged, had to pay an extra $150, that I’m not getting back, then paid $30 to park per night. If not for the staff being so nice and helpful I wouldn’t ever stay here again.

Covid has closed food service and valet parking. Bag breakfast disappointing. PJ Clarks restaurant, around the corner west, is now open. Great food & Service.

Nice atmosphere, clean and fresh rooms Love it Great location

The staff was very friendly and the hotel was clean.