Located in the entertainment district, Jacana Apartments is a great choice for a stay in Townsville. Guests can splash around at the outdoor pool or grab a bite to eat at the coffee shop/cafe. A terrace and a garden are other highlights, and apartments offer conveniences such as kitchens and washers/dryers.
Languages
English
At a glance
Property size
41 apartments
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 10 AM
Contactless check-out
Special check-in instructions
The front desk is open Monday - Friday (8:00 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Free off-site parking nearby
Other information
Smoke-free property
Property amenities
Pool/Spa
Outdoor pool
Internet
Free Wi-Fi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices)
Parking and transport
Free self-parking on site
Wheelchair-accessible parking available
Free off-site parking
Family friendly
Cots (infant beds): AUD 20.00 per stay
Kitchen
Fridge (full size)
Stovetop
Microwave
Dishwasher
Electric kettle
Coffee/tea maker
Toaster
Cookware/dishes/utensils
Dining
1 coffee shop/cafe
Bedrooms
Bed sheets provided
Rollaway/extra beds: AUD 40 per night
Bathrooms
Shower
Free toiletries
Hairdryer
Towels provided
Living spaces
Living room
Dining room
Sitting area
Entertainment
Flat-screen TV with premium channels
DVD player
Outdoor areas
Furnished balcony
Terrace
Barbecue
Garden
Picnic area
Laundry
Washer/dryer
Laundry facilities
Work spaces
meeting rooms
Laptop workspace
Conference centre
Comfort
Air conditioning
Ceiling fan
Pets
No pets allowed
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Smoke-free property
Services and conveniences
Tour/ticket assistance
Limited housekeeping
Iron/ironing board
Luggage storage
Banquet hall
Vending machine
Location highlights
On the river
Near the airport
In the shopping district
In the entertainment district
Things to do
Outdoor pool access neaby
Health club access nearby
Hiking/biking trails nearby
Golf nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated that there is a smoke detector on the property)
Fire extinguisher
General
41 rooms
4 floors
3 buildings
Built in 2013
Traditional architecture
Fees & policies
Children & extra beds
Cots/infant beds are available for AUD 20.00 per stay
Rollaway beds are available for AUD 40 per night
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.
Also known as
Jacana Apartments Apartment Thuringowa Central
Jacana Apartments Apartment
Jacana Apartments Thuringowa Central
Jacana Apartments
Jacana Apartments Aparthotel
Jacana Apartments Thuringowa Central
Jacana Apartments Aparthotel Thuringowa Central
Frequently asked questions
Does Jacana Apartments offer free cancellation for a full refund?
Yes, Jacana Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Jacana Apartments?
Yes, there's an outdoor pool.
Are pets allowed at Jacana Apartments?
Sorry, pets aren't allowed.
Is parking offered on site at Jacana Apartments?
Yes, there's free self parking.
What are the check-in and check-out times at Jacana Apartments?
Check-in start time: 2 PM; check-in end time: 5:00 PM. Check-out time is 10 AM. Contactless check-out is available.
What is there to do at Jacana Apartments and nearby?
Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include a picnic area and a garden. Jacana Apartments also has access to a nearby health club.
Does Jacana Apartments have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker, a toaster and cookware.
Does Jacana Apartments have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Jacana Apartments like?
Jacana Apartments is located by the river in Thuringowa Central, a short 2-minute walk from Riverway Lagoon and 8 minutes' walk from Willows Shopping Centre.
Jacana Apartments Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10 Very good
10 December 2024
Location is a winnr
Have stayed here a number of times. Room this time not as good (road noise) as last but still OK.
Alistair
Alistair, 6-night family trip
Verified Hotels.com guest review
4/10 Fair
19 October 2024
The unit was smelly and very dusty. Oven was dirty and we where not able to use it. Kettle and toaster discusting. Will definitely not stay there again and don't recommend it.
Pat
Pat, 5-night family trip
Verified Wotif guest review
10/10 Exceptional
28 September 2024
We were staying for a local football competition so it was ideally located for our stay, spacious, had everything we needed for a long stay. Only criticism was the shower doors leaked water on the floor a lot.
Kylie
Kylie, 5-night family trip
Verified Wotif guest review
10/10 Exceptional
24 September 2024
Property was terrific on all accounts. If I need to stay in the area again, definitely booking here.
Mark
Mark, 4-night business trip
Verified Lastminute guest review
8/10 Very good
4 September 2024
Privacy May Be an Issue for You
I value my privacy which is the main reason I choose to stay in apartments rather than in hotels or with family and friends. I was not impressed by having a group of strangers uninvited walk into my apartment at 8:45 am, without knocking, and without any valid cause - I was just getting out of the shower when I heard them in the corridor and had a few seconds to wrap a towel around my waist. On another point of security, there should be a safe provided in the rooms for laptops, cameras and passports etc.
Gary
Gary, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 September 2024
River frontage was nice. Views (3rd floor)
Naomi
Naomi, 2-night family trip
Verified Wotif guest review
8/10 Very good
18 August 2024
Beautiful on the water. Very noisy though.
Marie-Chantal
Marie-Chantal, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
16 August 2024
Great place very practical and we enjoyed the Foxtel in the room.
Phillip
Phillip, 5-night business trip
Verified Wotif guest review
10/10 Exceptional
23 July 2024
kattie
kattie, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 July 2024
Great location with beautiful views of the river. Walking distance to a varied selection of restaurants, cafes and takeaway as well as the supermarket, plus The Lagoon for a swim, the library and art gallery and plenty of parkland. Apartment was clean, spacious and kitchen functional.
Sarah
Sarah, 3-night family trip
Verified Lastminute guest review
10/10 Exceptional
21 July 2024
Kattie
Kattie, 2-night trip
Verified Hotels.com guest review
8/10 Very good
27 June 2024
Brett
Brett, 7-night trip
Verified Wotif guest review
8/10 Very good
18 June 2024
The property was very clean and the room was a good size. We were right on the end next to the road so it was very noisy, hence 4 stars.
Egan
Egan, 2-night trip
Verified Expedia guest review
10/10 Exceptional
13 June 2024
Location river views
Elly
Elly, 3-night family trip
Verified Expedia guest review
8/10 Very good
11 June 2024
Efficient apartment close to everything we were interested in. Nice to have a washer & dryer but instructions on how to work them would have been appreciated. Had to learn by trial and error.
Appreciated the on-site parking but next time we will rent a smaller vehicle. Our large car was a tight fit.
Also appreciated the extensive walking paths near the facility. We took long walks every day.
Robbie
Robbie, 3-night trip
Verified Hotels.com guest review
8/10 Very good
3 June 2024
It was in a great location
Shane
Shane, 3-night romance trip
Verified Wotif guest review
10/10 Exceptional
22 May 2024
Beautiful view from balcony and friendly staff.
Paarldah
Paarldah, 4-night trip
Verified Wotif guest review
8/10 Very good
13 May 2024
The outlook over the river was very pleasant and relaxing. The apartment was well equipped and comfortable. Having secure parking was a big plus.
Terry
Terry, 9-night romance trip
Verified Wotif guest review
8/10 Very good
5 May 2024
The unit had a not so nice smell, washing machine was not working and exhaust fan in laundry was not working either.
Kylie
Kylie, 3-night trip
Verified Wotif guest review
8/10 Very good
2 May 2024
Lovely outlook over the Ross River. Near main road with some traffic noise. Security is good. Rooms only serviced once per week so you need to ask at reception for additional servicing at no additional cost.
Michael
Michael, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
9 April 2024
Russell
Russell, 4-night trip
Verified Wotif guest review
10/10 Exceptional
6 April 2024
Easy access to the lagoons for the kids. Roomy apartment and clean and neat and tidy. Great value for money, really cheap price for the quality of the property.