Stanwell Hotel by Mercure

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Balcony
Balcony
In-room safe, desk, iron/ironing board, rollaway beds
In-room safe, desk, iron/ironing board, rollaway beds

Overview of Stanwell Hotel by Mercure

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Stanwell Hotel by Mercure

4.0 star property
4-star hotel in Stanwell with restaurant and bar/lounge

8.5/10 Fabulous

950 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
171 Town Lane, Stanwell, Staines, England, TW19 7PW
Main amenities
  • 53 smoke-free guestrooms
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • 24-hour room service
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
For families
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Stanwell
  • Kempton Racecourse - 9 min drive
  • Royal Holloway, University of London - 8 min drive
  • Runnymede - 9 min drive
  • Chertsey Abbey - 13 min drive
  • St. Georges Chapel - 12 min drive
  • Theatre Royal - 12 min drive
  • Windsor Castle - 20 min drive
  • Windsor Guildhall - 13 min drive
  • Stockley Park - 10 min drive
  • Bushy Park - 14 min drive

Getting around

  • Heathrow Airport (LHR) - 13 min drive
  • London (LTN-Luton) - 39 min drive
  • Gatwick Airport (LGW) - 44 min drive
  • London (STN-Stansted) - 67 min drive
  • London (SEN-Southend) - 82 min drive
  • London (LCY-London City) - 84 min drive
  • Ashford Station - 4 min drive
  • Staines Station - 5 min drive
  • Heathrow Terminal 4 Station - 6 min drive

About this property

Stanwell Hotel by Mercure

Stanwell Hotel by Mercure puts you 6.2 mi (10 km) from Royal Holloway, University of London. Guests can visit the fitness centre for a workout or grab a bite to eat at Zamoras Restaurant, which serves breakfast, lunch and dinner. A bar/lounge and a terrace are other highlights, and rooms at this upmarket hotel offer 24-hour room service and free WiFi. The helpful staff and airport get good marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 53 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • BBQs
  • Private dining
  • 24-hour room service

Taking the kids

  • Children stay free
  • Children's menu

Working away

  • 3 meeting rooms
  • Conference space (646 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1951
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages spoken

  • Arabic
  • Czech
  • Dutch
  • English
  • Filipino
  • Hungarian
  • Polish
  • Spanish
  • Thai

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Zamoras Restaurant – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Atrium Lounge Bar – This bar only serves lunch.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of GBP 10 per person (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for GBP 15.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15.00 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Stanwell Hotel Staines
Stanwell Hotel
Stanwell Staines
Travelrest London Heathrow Stanwell
Stanwell Heathrow Hotel Staines
Stanwell Heathrow Hotel
Stanwell Heathrow Staines
Stanwell Heathrow
The Stanwell Hotel
The Stanwell Heathrow
Stanwell By Mercure Staines
Stanwell Hotel By Mercure Hotel
Stanwell Hotel By Mercure Staines
Stanwell Hotel By Mercure Hotel Staines

Frequently asked questions

Overall score and ratings

8.5

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

7.9/10

Amenities

8.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

2/10 Poor

Safety of travellers not a concern for this hotel
I arrived and got told I hadn’t paid. So after spending 15 minutes proving I had paid all they said was ‘the company haven’t sent the details across’ so I didn’t get my 20% off food/drink either. The room was basic but thought it would be ok for the night - I was wrong. I had a drunk person with 2 other people trying to enter my room, scaring me so much that I was petrified. The reception had given them a key to get into my room - no health and safety considerations given to single female travellers staying with them. I tried calling the reception number and there was no answer so I sent them an email to which I got a very poor reply - I was literally shaking and they did nothing to make sure I was safe. I will be taking this further when I return to the country. Then after not sleeping because I was worried someone else would come into the room, I checked out to be told I had to pay a bar bill - seriously! I ate in the restaurant, paid by cash (with receipt) and then went to the room - look at the drunk who the hotel gave access to my room - I’m not paying for someone else’s mistake - the gentleman on reception made me feel like I was lying too which wasn’t a pleasant experience. I don’t think I would ever stay there again and would not recommend it to anyone after the way I was treated
Joan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

sonia, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Liam, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Overall, great hotel and team.
Great hotel, easy to find. Staff are all very polite. Rooms seem good and clean. Overall, I'd definitely stay again. Room and meal prices were ok. Breakfast prices are a bit excessive.
M, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

2-night business trip
Verified Hotels.com guest review

8/10 Very good

ERIC, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Michael, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stephen, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Rip off food
The breakfast was disguisting, and highly priced. I ordered smoked salmon and scrambled egg on a multi seeded bagel. Cost was 17.50 !!! One plain burnt bagel, scrammbled egg never seen anything like it. Must of been microwaved several times coulsnt eat it and smoked salmom could hardly see it.
Janet, 1-night trip
Verified Hotels.com guest review