Catalonia Puerta del Sol

excellent location for sight-seeing (mid-way between the Prado and the Placa Royal), comfortable hotel, good value. The only issue we had (not really their fault) is that we arrived after a red-eye flight at 7:30 in the morning and couldn't get into our room until 1 PM despite having emailed about early arrival ahead of time. The staff were OK about it but could have been a little nicer. The little restaurant across the street is good for breakfast or lunch as others have noted

The hotel has a modern look to it. Every employee we dealt with was very friendly and welcoming. They have what’s called tea time in the afternoon where you can choose from a selection of tapas and non-alcoholic drinks. Beer, wine and mixed drinks can be purchased. The rooms are spacious and quiet. Bed is comfortable. Our room faced the street and we had no problem sleeping. Air conditioning works well. Breakfast can be purchased at the hotel and there are many options. The hotel is less than a five minute walk to the Plaza Mayor and Puerta Del Sol. Out of the five hotels we have stayed at in Madrid, this is our favorite.

Buenísimo, súper recomendable todo excelente.

This is a great hotel in every aspect, but what made it great was the staff. They were very friendly, helpful, and caring.