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H10 Puerta de Alcalá

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International cuisine
Front of property
Double Room, City View | Down duvets, minibar, in-room safe, individually furnished
International cuisine
View from property

Overview of H10 Puerta de Alcalá

UNESCO Sustainable Travel Pledge

H10 Puerta de Alcalá

4.0 star property
4-star hotel with restaurant, near El Retiro Park

9.0/10 Superb

660 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
Alcala, 66, Madrid, Madrid, 28009

Guests rated this location 9.7/10 - Exceptional

Main amenities
  • 24-hour business centre
  • Breakfast available
  • Business centre
  • Coffee shop/cafe
  • Conference centre
  • Daily housekeeping
  • Pool bar
  • Restaurants and bar/lounge
  • Room service
  • Seasonal outdoor pool
  • Terrace
  • UNESCO Sustainable Property
For families
  • Cable/satellite TV service
  • Daily housekeeping
  • Free cots/infant beds
  • Laundry facilities
  • Private bathroom
  • Terrace

Room options

About this area

What's nearby

  • In Salamanca
  • El Retiro Park - 3 min walk
  • WiZink Center - 11 min walk
  • Prado Museum - 18 min walk
  • Gran Via Street - 18 min walk
  • Puerta del Sol - 24 min walk
  • Plaza Mayor - 29 min walk
  • Royal Palace of Madrid - 36 min walk
  • Puerta de Alcalá - 1 min drive
  • Thyssen-Bornemisza National Museum - 2 min drive
  • Plaza de Santa Ana - 3 min drive

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 21 min drive
  • Madrid Recoletos Station - 10 min walk
  • Madrid Atocha Station - 28 min walk
  • Atocha Cercanías Station - 28 min walk
  • Principe de Vergara Station - 2 min walk
  • Retiro Station - 5 min walk
  • Velazquez Station - 6 min walk


  • Horchatería Alboraya - 2 min walk
  • Casa Maravillas - 3 min walk
  • La Cabezona - 3 min walk
  • Casa Árabe - 3 min walk
  • Bentley´s Burger - 2 min walk

About this property

H10 Puerta de Alcalá

H10 Puerta de Alcalá puts you a short five-minute drive from Gran Via Street and Puerta del Sol. You can splash around at the seasonal outdoor pool, grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. This upmarket hotel also features a poolside bar, a snack bar/deli and a terrace. Fellow travellers like that it's only a short walk to public transportation: Principe de Vergara Station is steps away and Retiro Station is 5 minutes.


English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe)

Social distancing

Cashless transactions are available for all charges at the property
Contactless room service is available.

Safety measures

Masks available
Hand sanitiser provided
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 138 rooms
  • Arranged over 6 floors


  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The property’s pool will be closed occasionally due to private events on the terrace.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site parking is limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Bike rentals nearby

Working away

  • 24-hour business centre
  • Computer station
  • Conference centre (1076 square feet of space)
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • On-site car hire
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services


  • 1 building/tower
  • Safe-deposit box at front desk
  • Seasonal outdoor pool
  • Terrace


  • Braille/raised signage
  • In-room accessibility (selected rooms)
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel


  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Digital TV channels
  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Bed sheets provided
  • Blackout curtains
  • Down duvet
  • Free cot/infant bed
  • Pillow menu
  • Soundproofed rooms

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Reusable coffee/tea filters


  • Daily housekeeping
  • Eco-friendly cleaning products provided
  • In-room safe
  • LED light bulbs
  • Recycling

Special features

Awards and affiliations

Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 22 for adults and EUR 11 for children

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 October to 16 May:
  • Swimming pool

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).


This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
<p>Noise-free guestrooms cannot be guaranteed.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>This property uses solar energy, plus eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Hotel
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

Frequently asked questions

Does H10 Puerta de Alcalá offer free cancellation for a full refund?
Yes, H10 Puerta de Alcalá does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at H10 Puerta de Alcalá?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at H10 Puerta de Alcalá?
Yes, there's a seasonal outdoor pool.
Are pets allowed at H10 Puerta de Alcalá?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at H10 Puerta de Alcalá?
Yes. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at H10 Puerta de Alcalá?
You can check in from 2:00 PM - midnight. Check-out time is noon.
Is there an on-site casino at H10 Puerta de Alcalá?
No, this hotel doesn't have a casino, but Casino de Madrid (2-min drive) and Casino Gran Via (3-min drive) are both nearby.
What is there to do at H10 Puerta de Alcalá and nearby?
Have fun during the warmer months with activities nearby such as cycling. H10 Puerta de Alcalá also has a seasonal outdoor pool.
Are there restaurants at or near H10 Puerta de Alcalá?
Yes, Alcala Restaurant offers international cuisine.
What's the area around H10 Puerta de Alcalá like?
H10 Puerta de Alcalá is in Salamanca, a short 2-minute walk from Principe de Vergara Station and 18 minutes' walk from Gran Via Street. Travellers give top marks for the hotel's prime location.







Staff & service




Property conditions & facilities




10/10 Exceptional

Lucy, 2-night trip
Verified guest review

10/10 Exceptional

Connie, 2-night trip
Verified guest review

6/10 Good

in lobby remodeling.
Excellent Hotel, great location is not the first time there. But; they are being remodelled and it is something that the guest should be informed at the time of booking. That's unethical.
Ernesto, 1-night family trip
Verified guest review

10/10 Exceptional

Excellent hotel, excellent service, location is amazing.
Marcela, 1-night trip
Verified guest review

10/10 Exceptional

Great stay in Madrid
Loved this hotel. Comfortable beds. Convenient location. Staff was super helpful and nice.
Liliana, 3-night family trip
Verified guest review

10/10 Exceptional

Loved this hotel. Best location across from El Retiro. Front desk team gave us the best service. Ruben y sus colegas were the best with great neighborhood suggestions. Comfortable beds. A block from metro. We will stay there next time we are in Madrid. Fenomenal!
Liliana, 2-night family trip
Verified guest review

10/10 Exceptional

Upon arrival Maria Rosa was able to let me check in a little earlier since I was coming from a long international flight. Everyone that I had communications at from the front desk was helpful. Room is small, clean, efficient. Shower is excellent, good towels, very clean and nice amenities, including shower cap that is rare to find in hotels in the US. Great location steps from Retiro park and couple of blocks from Puerta de Alcala. I highly recommend if you don’t want to stay in the crowded city center.
Juliana, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent location for wizink events.
Verified Expedia guest review

8/10 Very good

The only thing was the room. Very very small. My husband and I couldn't move. And if you have two suitcases, you do not have a room to put it.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review