Hard Rock Hotel Madrid

Photo gallery for Hard Rock Hotel Madrid

Primary image
Seasonal outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas
Seasonal outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas
Terrace/patio
Terrace/patio

Overview of Hard Rock Hotel Madrid

Hard Rock Hotel Madrid

Pet-friendly hotel with 1 restaurants, connected to a railway/underground station, near El Retiro Park

9.6/10 Exceptional

242 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is €130
Price available on 25/07/2022
Map
Ronda de Atocha 17, Madrid, 28012
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Pool bar
  • Terrace
  • 24-hour front desk
  • Garden
  • Communal living room
  • Front desk safe
  • Laundry service
For families
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Arganzuela
  • Museo Nacional Centro de Arte Reina Sofia - 5 min walk
  • Paseo del Prado - 7 min walk
  • CaixaForum Madrid - 8 min walk
  • El Retiro Park - 10 min walk
  • Prado Museum - 14 min walk
  • Thyssen-Bornemisza National Museum - 16 min walk
  • Plaza de Santa Ana - 17 min walk
  • Puerta del Sol - 20 min walk
  • Madrid Rio - 20 min walk
  • Gran Via Street - 20 min walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 21 min drive
  • Madrid (XOC-Atocha Train Station) - 5 min walk
  • Madrid Atocha Station - 8 min walk
  • Atocha Cercanías Station - 9 min walk
  • Estación del Arte - 5 min walk
  • Lavapies Station - 7 min walk
  • Palos de la Frontera Station - 9 min walk

About this property

Hard Rock Hotel Madrid

Hard Rock Hotel Madrid puts you in a great location, within a short 10-minute walk of Museo Nacional Centro de Arte Reina Sofia and Paseo del Prado. After visiting the 24-hour fitness centre for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar, a seasonal outdoor pool and a terrace are other highlights. The property is only a short walk to public transportation: Estación del Arte is 5 minutes and Lavapies Station is 7 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 161 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • On-site garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Designer shops on site

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Hand-held showerheads
  • Close-captioned TV
  • Height-adjustable showerheads
  • Visual fire alarm
  • Doorbell and phone notifications
  • Lever door handles
  • Well-lit path to entrance

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Sessions – This restaurant overlooks the pool and garden.
GMT+1 – On-site lobby lounge.
RT60 – On-site rooftop bar. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 25 for adults and EUR 12.5 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from September 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pets are allowed for an extra charge of EUR 50 per pet, per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 11:00 AM to 7:00 PM
  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hard Rock Hotel Madrid Hotel
Hard Rock Hotel Madrid Madrid
Hard Rock Hotel Madrid Hotel Madrid

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.7/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

ross, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Electrical failure caused 'sparks' from Management
Our /all rooms on 5th floor became non functional @3.15am when emergency lighting woke us up. After much ado, we were told that we could sleep during the day. Offered free breakfast to compensate... we dont eat breakfast as a couple. Eventual outcome was eventually resolved but shouldnt have to go through the hoops we did to get a resolution. In the end tefuned the 1 night.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ilani, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

SZE LOK, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yury, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Not great
Our room had faulty lights that kept turning on and off every 2 minutes on our first night. We called reception and explained. The night porter came to have a look and said we could move room. This was at 2am but it was the only option so we moved to a room 2 doors down. The lights were the same in this room so we called reception again and they moved us to a third room on the same floor which was supposedly an upgrade but looked the exact same to us. The lights were faulty in this room too but we were so tired at this stage (past 3am) that we just went to sleep. We lost out on part of the next day of our holiday due to lack of sleep but we were moved to a different floor the next day (again an 'upgrade' that looked the exact same). We had planned to use the pool on our last day as we paid for late check out until 6pm. At 2pm we were told we had to leave the pool due to building work happening above which ruined our entire plans for the last day and made late checkout pointless. Would have been just as well staying in a cheaper hotel.
3-night trip
Verified Hotels.com guest review

4/10 Fair

Robert, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Thomas, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Rhys, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous!
Lovely hotel, modern, clean, well located to see beautiful Madrid and a great vibe throughout. Food and drink was excellent at all times and the staff were friendly and attentive. Nice pool area with towels provided. Our room was a silver suite and was spacious, clean and well equipped. Finishing touches throughout like the small guitar logo on the bedding, lyric posters etc are nothing more than you’d expect but adds a real subtle feel of exclusivity. The rooftop terrace bar and the downstairs restaurant were both excellent - unique atmospheres in each. We’ll definitely be back!
Lee, 2-night family trip
Verified Hotels.com guest review