6/10 Good
16 January 2025
Lots of potential in need of renovation
The initial reaction when stepping into the Sumner was traditional London high end hotel/B&B. Service was lovely the receptionist was very welcoming and shared all details that needed to be conveyed. All rooms are serviced by the lift however there is one staircase to negotiate regardless of where your room is - not an issue for me but good for people to be aware.
The room was an impressive size, very spacious, lots of storage, fridge, tea & coffee facilities, desk and pretty much everything you would need.
Now for the downside:
Rooms are very noisy - internal and external noises can be heard pretty clearly.
Neither of the bedside tables worked
Bathroom needed some TLC - patchwork tiling where fixes had previously been done and a lingering smell (keep the door closed!).
TV signal was appalling! I was travelling for business so I enjoy watching something when I'm away as I don't have to rugby tackle anyone for the remote! Kept freezing, very difficult to navigate channels and due to the bed being quite far away it was difficult to actually see what was on TV when it was working as was a smaller screen.
Lastly the desk chair was very uncomfortable, it had clearly been used quiet frequently!
All in all for a 1 night stay it wasn't terrible but if I had been able to swap hotels I would have but due to my late arrival this was not possible.
Nikki
Nikki, 1-night business trip
Verified Hotels.com guest review
