Eurostars Hotel Excelsior puts you in a great location, within a short 10-minute walk of Castel dell'Ovo and Lungomare Caracciolo. After a workout at the fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Also, Piazza del Plebiscito and Molo Beverello Port are within a 15-minute walk. Fellow travellers say great things about the helpful staff and location. Public transportation is close by: Chiaia - Monte di Dio Station is only 12 minutes on foot.
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (EUR 30 per day)
Transfers
Train station drop-off
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
24-hour room service
Water dispenser
Travelling with children
Children stay for free (see details)
What to do
Beach nearby
Working away
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Facilities
1 building/tower
Built in 1905
Safe-deposit box at front desk
Terrace
Fitness centre
At least 80% of food locally sourced
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
100% renewable energy
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Lift
Well-lit path to entrance
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning
Minibar
Electric kettle
Sleep well
Down duvet
Soundproofed rooms
Premium bedding
Freshen up
Bath or shower
Bidet
Eco-friendly toiletries
Towels
Stay connected
Free WiFi
Phone
Food and drink
Reusable coffee/tea filters
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 30 per person
Children & extra beds
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Parking
Self-parking costs EUR 30 per day
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 5000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior
Eurostars Excelsior Naples
Eurostars Excelsior
Excelsior Hotel Naples
Eurostars Excelsior Naples
Eurostars Hotel Excelsior Hotel
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior Hotel Naples
Frequently asked questions
Does Eurostars Hotel Excelsior offer free cancellation for a full refund?
Yes, Eurostars Hotel Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Eurostars Hotel Excelsior?
Sorry, pets aren't allowed.
Is parking offered on site at Eurostars Hotel Excelsior?
Yes. Self-parking costs EUR 30 per day.
What are the check-in and check-out times at Eurostars Hotel Excelsior?
You can check in starting at 2:00 PM. Check-out time is noon.
What is there to do at Eurostars Hotel Excelsior and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Eurostars Hotel Excelsior?
Yes, there's an on-site restaurant.
What's the area around Eurostars Hotel Excelsior like?
Eurostars Hotel Excelsior is in Naples City Centre, a short 4-minute walk from Castel dell'Ovo and 10 minutes' walk from Lungomare Caracciolo. Travellers love the hotel's prime location.
Eurostars Hotel Excelsior Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
22 October 2024
Alfredo
Alfredo, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 October 2024
Takeo
Takeo, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
21 October 2024
antonio
antonio, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 October 2024
Great hotel! Love it! Beautiful hotel. Very pleased. Thank you! Would absolutely stay here again. Classy, gorgeous and convenient.
Monica
Monica, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 September 2024
A good position on the waterfront and walkable distance to the main areas of Naples.
Verified traveller
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
21 September 2024
soo
soo, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 September 2024
This is a lovely old luxury hotel. It has survived being bombed in WW II and Covid. It just needs a little more attention to cleaning the public spaces. The room was very clean, but the hallway and stair carpets had stains and dirt in the crevices. The staff was attentive and very helpful. The beds and pillows were comfy and my request for double beds was honored. The balcony views were unmatched! The rooftop dining was very good. Recommend highly!
Raymond
Raymond, 3-night family trip
Verified Expedia guest review
6/10 Good
18 September 2024
The property is old and needs upgrade. The usb outlet did not work. The key card did not work and had to be rebooted twice. The tub was too deep and getting in and out of it was difficult and not safe for older people. The buffet breakfast was very average. The WiFi was ok.
The location was great and within walking distance.
Mahmood
Mahmood, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
17 September 2024
Natalie
Natalie, 1-night trip
Verified Expedia guest review
10/10 Exceptional
16 September 2024
Staff was amazing!
Martin
Martin, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 September 2024
Mark
Mark, 1-night trip
Verified Hotels.com guest review
8/10 Very good
15 September 2024
Mackenzie
Mackenzie, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 September 2024
Lovely property and room. Staff friendly and professional and food was very good. Only issue was spotty internet.
Jennifer
Jennifer, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
13 September 2024
Great location! Walkable to take ferry to coastal cities.
Diana Angela
Diana Angela, 5-night trip
Verified Expedia guest review
2/10 Poor
13 September 2024
Disgusting
BENCOTTO
BENCOTTO, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
10 September 2024
Valerie
Valerie, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 September 2024
Very friendly staff
Daniela
Daniela, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
4 September 2024
Verified
Verified, 1-night trip
Verified Expedia guest review
10/10 Exceptional
4 September 2024
Stunning hotel in a good area. Our room was huge and exceeded expectations
Molida
Molida, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
3 September 2024
Very nice hotel, room spacious and clean. Bed very comfortable
Overall a great experience!
Cynthia
Cynthia, 2-night romance trip
Verified Orbitz guest review
10/10 Exceptional
2 September 2024
The view just on front for sunrise and to see the vesuvio
Maria
Maria, 1-night romance trip
Verified Expedia guest review
6/10 Good
1 September 2024
Disappointed
Only good thing about this hotel is the location. Hotel was great 50 years ago but now needs major renovation. Very tired room. Restaurant wasn’t good at all. Overcooked fish and veggies, ribs had no taste. Breakfast was just ok. Not many choices of anything: one kind of cheese, one kind salami and one ham, artificial juices no one finished drinking. Restaurant was above our room and they were opening and closing restaurant awning starting as early as 7 am all day and night 1:00, 2:00 AM which made terrible noice and vibrated whole building. Concierge answers questions but so short and you can tell they are sick of questions and don’t want to see tourists anymore, although it’s their job. Disappointed.
Marina
Marina, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 September 2024
Beautiful hotel. Very clean, large rooms. Has a classic but very clean and maintained. Staff was very helpful in finding us transportation. Really nice rooftop terrace and restaurant, great view and food. Would visit again.
Dejan
Dejan, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
31 August 2024
Excellent views of mt vesuvius from room and rooftop restaurant. Reseeve rooms with naples bay views. Well worth whatever cost. Spacious well appointed rooms. Restaurant staff very accommodating in ordering off menu though wait staff slow at times as they probably understaffed. One of the Best in Naples.