This is not a 5 star hotel. Staff are polite but not available throughout the day. Several times I went to the front desk but no one was present during the late afternoon and night. The following morning, staff was absent. Upon check-in, my room was not ready although we arrived one hour after the check-in time, which occasionally happens. We were assigned another room which was not the one I paid for as we requested more beds as we are a family. It was rectified by another staff, thankfully. I wish there was an espresso machine rather than old instant coffee packages.