Had to book last minute as couldn't get to our previously booked hotel because tube lines were closed. Read reviews after booking and was concerned about the number of negative ones, but our room was amazing for the price.
Had to phone the day before as check-in instructions not received by then; said they would WhatsApp them by end of day, but had to call again and they came through immediately. Also got an email on the day, so maybe they dont send them until then.
We were allocated room 6 in the basement, but got a WhatsApp in the morning changing it to 18, first floor, because of maintenance issues. Access to the property and room was easy and explained with photos.
We were very happy with the room; clean, with bottled water, toiletries and even toothbrushes and toothpaste. The bathroom was spotless and looked to have been refitted relatively recently. Very smal amount of mould on the ceiling, but would expect that in a property of that age without a fan in the bathroom.
The hotel is well located for access by public transport and has shops and restaurants/takeaways nearby, plus the beautiful, peaceful and interesting Brompton Cemetery a few minutes walk away.
I had no problem contacting the hotel either by phone or WhatsApp; the people were always polite and helpful, but never saw anyone during our stay.
I would certainly consider using the Wembar again.