The young woman that checked us in was not very nice to say the least. She gave us two bottles of water in a gift bag. Told us how to get to the room. No mention of the tiki bar, live music or that they even provide towels at the pool. We loved the property its self, old Florida smaller hotel, bright colors, well worn: that was fine. As someone who is in management for customer service, this was unacceptable. Smile, greet the customer, inform them, thank them. It was actually very sad; we didn’t really feel welcome,. I was just an inconvenience she had to deal with. My grandparents owned the Buccaneer that was next door to the thunderbird back in the 60s&70s. I went for an experience of nostalgia, couldn’t even get a smile. Was checked out by the same girl - still a delight(sarcasm). For almost $300 off season, I would expect a kinder, more welcoming experience, to say the least.