Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Orlando, Florida, United States of America
1 room, 2 adults

Westgate Lakes Resort & Spa Universal Studios Area

4-star4 stars
Great for familiesThis property has good facilities for families.
9500 Turkey Lake Rd, Orlando, FL, 32819, United States of America

4-star resort with spa, near Pointe Orlando
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Wellness Area
Great wellness & sports facilities
Location
Great location
Room
Room is all right
Cleanliness
Could use a good cleaning

Westgate Lakes Resort & Spa Universal Studios Area

from €92
  • Studio (Villa)
  • Villa, 2 Bedrooms
  • Villa, 3 Bedrooms
  • Villa, 1 Bedroom
  • Deluxe Villa, 1 Bedroom
  • Room (Resort Select)
  • Studio (with Horror Nights Event Shuttle )
  • Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )
  • Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

What’s around Westgate Lakes Resort & Spa Universal Studios Area

Landmarks

  • Universal Orlando Resort™ - 42 min walk
  • Discovery Cove - 44 min walk
  • Ripley's Believe It or Not - 42 min walk
  • SeaWorld® Orlando - 2.4 mi / 3.8 km
  • The Wheel at ICON Park™ - 2.5 mi / 4 km
  • Aquatica - 2.9 mi / 4.7 km
  • Madame Tussauds - 2.4 mi / 3.9 km
  • SEA LIFE Orlando Aquarium - 2.5 mi / 4 km

Getting around

  • Orlando, FL (MCO-Orlando Intl.) - 23 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Orlando, FL (SFB-Orlando Sanford Intl.) - 43 min drive
  • Orlando Station - 13 min drive
  • Kissimmee Station - 20 min drive
  • Winter Park Station - 22 min drive
  • Free area shuttle
  • Free shopping center shuttle
  • Free theme park shuttle

At a glance

Key facts

Hotel size

  • This hotel has 1,990 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 10 AM
For more details, please contact the property using the information on the booking confirmation. This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets allowed (dogs and cats only) *

  • Restrictions apply *

  • 1 per room (up to 60 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

  • Self parking *

Offsite

  • Free area shuttle

  • Free shopping center shuttle

  • Free theme park shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast (surcharge)
  • 3 restaurants
  • 3 poolside bars
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 28
  • Year Built - 1984
  • Elevator
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Separate dining area
  • Separate sitting area
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided
  • In-room safe

Special features

Spa

Serenity Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby

Westgate Lakes Resort & Spa Universal Studios Area’s small print

Also known as

  • Westgate Lakes Resort Universal Studios Area
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort & Spa Universal Studios Area Resort
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area

Policies

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and safety measures are currently in place.

Disinfectant is used to clean the property.

For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: USD 50 per stay

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 12.99 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking is available for an extra charge

Breakfast costs between USD 6.95 and USD 12.95 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 170.00 per accommodation, per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Westgate Lakes Resort & Spa Universal Studios Area

  • Is there a pool at Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, there are 7 outdoor pools and a children's pool.
  • Are pets allowed at Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 60 lbs per pet. There's a charge of USD 170.00 per accommodation, per stay, and there's also a deposit of USD 100.00 per stay. Service animals are exempt from fees.
  • Is parking offered at Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, there's free valet parking.
  • What are the check-in and check-out times at Westgate Lakes Resort & Spa Universal Studios Area?
    You can check in from 4:00 PM to midnight. Check-out time is 10 AM.
  • Are there restaurants at or near Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, there are 3 onsite restaurants. Nearby restaurants include O'Charley's (1.3 mi), Anthony's Coal Fired Pizza (1.4 mi), and Seito Sushi (1.4 mi).

Recent reviews

Good 7.8 From 3,242 reviews

Good 6.0
Me and my friends were locked out of our room by they party next door with our food in our hands for 45 minutes the security had to unlock the door and when I called front desk to let them know What happen they ask me what you want us to do? So I decided to just hang up and continue my stay. Just thought they could’ve done more to accommodate my stay.
Dereyon, us1 night family trip
Exceptional 10.0
Great safe stay. Room was clean. Reserved a Villa just great loved it
Paola, us1 night trip
Good 6.0
It was a a couples getaway for a birthday and they refused to allow more than one car when we drove separately so we had to go drop one car off
Nalasia, us2 night trip
Good 6.0
Units are spacious and probably usually nice. However, our shower was broken, the people next door had screaming kids, and the family downstairs blasted music all night and no response from management whatsoever.
us2 night trip
Very Good 8.0
Disappointed
We went at probably the slowest time ever-during the virus. The room was beautiful. The bed was super comfortable. Unfortunately the rest of the hotel was not that clean especially by the elevators. We also could not find an ice machine that worked. We were charged the "resort" fee even though nothing was open in the resort except the grocery store and pizza place. We ordered a pizza and even that was wrong. We did get to relax in our hot tub and got some much needed rest
Lisa, us1 night trip
Exceptional 10.0
Very Good!$
William, us1 night trip with friends
Very Good 8.0
Fair place for price.
Check in process was very slow. It takes them nearly 8-10 minutes to check in each guest. The keys deactivate easily, it’s annoying with a toddler to not to be able to access the room for over 30 minutes. The activities are nice and the property is easily walkable. The toilet flooded our room at 3am. I was offered no courtesy for our troubles.
Edward, us2 night family trip
Good 6.0
Usually a good stay but...
We've stayed here a few times and love Westgate. However, this recent stay was a little disappointing. The room was pretty dirty. It was clear that it was "cleaned" in a rush. And the mattress on the pullout couch was the thinnest thing we had ever seen. My boyfriend snores a lot so we like to have the option of another bed to sleep in case it becomes too much. He slept so uncomfortably on the couch mattress. There was barely any mattress to speak of! It was so thin. It was just so disappointing.
Danielle, us1 night trip
Exceptional 10.0
Excellent Couple Staycation!
Check-in was quick and easy. The room was beautiful. Very clean. We went for a 24hr staycation, just the wife and I. The resort is close to everything, which allowed us to uber everywhere ($9 & under per trip) so we could drink and not worry about driving. The only complaint I do have is that the guests in the villa below us had no consideration for their voice levels at 3a on the balcony. They were super loud as if they were on our balcony. Closing the sliding doors did nothing to mask the noise but it didn't ruin the trip. We'll be back for more staycations with & without the kids.
Michael, us1 night trip
Very Good 8.0
Loved everything except for the misleading time share presentation and the lack of parking.
Brook, us3 night trip

Westgate Lakes Resort & Spa Universal Studios Area

Is the description of this hotel not correct? Tell us