Let me start off by saying that this was THE worst correspondence I have ever had with a hotel/apartment. From the moment I booked this apartment everything about the woman's communication was appalling, even though we had booked and we had given her our money. She had stated that the week of the booking she would offer us the opportunities for her to tell us where the apartment was located and details like that. However, this was not told, but she still wanted us to pay a £100 deposit that is not clearly highlighted prior to booking the property. Nevertheless, the day of the booking came we still had no information, when we finally got it, while we had taken several trains to get to Manchester. She cancelled the booking several minutes before check in and left us stranded in Manchester. Offered us no sort of compensation and cut off alll forms of contact. DO NOT BOOK HERE. Also she will try and offer a counter argument to a lot of these bad reviews. Do not listen to the counter argument, look at the initial bad review that will tell you all you need to know about her service.