4/10 Fair
29 October 2024
Fantastic location in the heart of Venice. On Expedia this property advertises 7 different apartments at different price points. My wife and I booked our choice of apartments here among the 7 that were available. When we arrived we immediately realized it wasn’t the apartment we booked. The response from management was that when booking an apartment the guest isn’t actually choosing a specific apartment and they allocate the apartments to their guests as they choose, and they claimed this is normal. We were pretty frustrated, and they offered to move apartments the following day after arriving. We only had a two day trip but we took them up on their offer. It was a pain and hours were wasted on this issue. I’m still perplexed by this and can’t believe they get away with it.
Ryan
Ryan, 2-night romance trip
Verified Expedia guest review