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All properties in Venice, Veneto, Italy

Hotel Carlton on the Grand Canal

4-star hotel in Santa Croce with 2 restaurants and bar/lounge

  • Free WiFi
From
€84

Image gallery

  • Hotel Front
  • Hotel Front
  • Superior Double or Twin Room, Canal View - Water view
  • Superior Double Room, Patio - Bathroom
  • Hotel Front
Hotel Front. Image 1 of 91.
1 / 91Hotel Front
Sestiere Di Santa Croce 578, Venice, 30135, VE, Italy
8.2.Very Good.
  • We stayed here as a family. The hotel is in a beautiful spot in close walking distance to…

    Jul 13, 2021

  • Great location across from venzi

    Jul 10, 2021

See all 292 reviews

Official standards

This property advises that it adheres to Safe Hospitality National Protocol (Italy) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Transport options
Dining options
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 150 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Rooftop terrace
  • Business center
  • In-room childcare

What’s around

  • In Santa Croce
  • Grand Canal - 1 min walk
  • Papadopoli Gardens - 2 min walk
  • Scalzi Bridge - 4 min walk
  • Piazzale Roma - 5 min walk
  • Palazzo Labia - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Double Room
  • Classic Triple Room
  • Superior Double or Twin Room, Canal View
  • Superior Double Room, Patio
  • Superior Double Room
  • Single Room
  • Double Room Single Use
  • Classic Twin Room
  • Family Room
  • Economy Double Room

What’s around

Landmarks

  • In Santa Croce
  • Grand Canal - 1 min walk
  • Papadopoli Gardens - 2 min walk
  • Scalzi Bridge - 4 min walk
  • Piazzale Roma - 5 min walk
  • Palazzo Labia - 5 min walk
  • Guglie Bridge - 6 min walk
  • Santa Maria Gloriosa dei Frari - 8 min walk
  • Venetian Ghetto - 10 min walk
  • Campo Santa Margherita - 10 min walk
  • Campo San Polo - 11 min walk

Getting around

  • Marco Polo Airport (VCE) - 13 min drive
  • Venice (XVQ-Santa Lucia Rail Station) - 4 min walk
  • Venice Santa Lucia Station - 4 min walk
  • Porto Marghera Station - 6 min drive
Profile: Santa Croce

Profile: Santa Croce

The district of Santa Croce lies in the western corner of Venice within the upper curve of the Grand Canal. It boasts the Ca’ Pesaro, a 17th-century Baroque palace housing a modern-art museum, as well as the Natural History Museum at Fondaco dei Turchi on the Grand Canal.

The paintings on display in the church of San Stae and the impressive 18th-century costumes in the Palazzo Mocenigo museum are 2 other must-sees in Santa Croce; if you need a break from all the sightseeing, relax over a frothy cappuccino in the Campo and soak up the neighborhood’s distinctly local ambience.

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Sestiere Di Santa Croce 578, Venice, 30135, VE, Italy

At a glance

Hotel size

  • This hotel has 150 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival. Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)
  • Babysitting/childcare*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Personal motorized watercraft on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Conference space
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Cupola - Overlooking the ocean, this restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Top of the Carlton - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Recreation

On Site

  • Personal motorized watercraft on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from 1-31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.25 per night for guests aged 10-16 years old.

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

PetsPay at property

  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express and cash.

Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

  • Carlton Grand
  • Hotel Grand Carlton
  • Carlton Grand Canal
  • Carlton On The Canal Venice
  • Hotel Carlton on the Grand Canal Hotel
  • Hotel Carlton on the Grand Canal Venice
  • Hotel Carlton on the Grand Canal Hotel Venice
  • Carlton Grand Canal Hotel
  • Carlton Grand Canal Venice
  • Carlton Hotel Grand Canal
  • Grand Carlton
  • Grand Carlton Hotel
  • Grand Hotel Carlton
  • Hotel Carlton Grand Canal
  • Hotel Carlton Grand Canal Venice

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Carlton on the Grand Canal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Hotel Carlton on the Grand Canal.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2 PM - 5:30 AM. Check-out time is noon.
  • Yes, there are 2 onsite restaurants, featuring international cuisine and ocean views. Nearby restaurants include Ostaria Al Vecio Pozzo (3-min walk), Ristorante Povoledo (3-min walk), and Trattoria Il Vagone (3-min walk).
  • No, this hotel doesn't have a casino, but Casino of Venice (11-min walk) and Casino Vendramin-Calergi (12-min walk) are both nearby.
  • Have fun with activities like hiking, parasailing, and snorkeling, and practice your swing at the nearby golf course. Hotel Carlton on the Grand Canal also has a garden.
8.2.Very Good.
  • 6.0.Good

    Nice but the bed was horrific.

    The hotel is beautiful when you walk in. Everything was very nice except the room. It badly needs to be upgraded with its bed and air conditioning. The beds springs stuck up and when rolling on the bed they would move. Bed cover was stained and old which made you feel like the rest of it was dirty. The a/c only went to 19 and on maximum you could barely feel the cooling effect. When asked to change the room they told us all there rooms had the same beds. Breakfast was good and the rooftop terrace was very nice. Staff were good and helpful. They let us store our bags until we had to leave as we had a late flight and let us hang out in the lobby which had great air conditioning. The hotel is centrally located on the grand canal with easy access to restaurants, shops, water taxis and water ferry. If it wasn’t for the bed and a/c I would give this hotel a better rating but for a weary traveler it was of utmost importance to have a comfortable bed and a/c as the temperature of the day is in the mid 80s.

    Margaret, 1 night romance trip, Sep 12, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Average

    The hotel was pretty nice. Not as great of a location as advertised. The room was large and the bathroom was nice, but the bed was hard as a rock. I was staying here alone for one night before my family got to Venice. The staff treated me like a child and were not very attentive, even though I was a paying customer. Overall, it was very average.

    1 night trip, Jul 4, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location, great hotel. Old style key entry. Only problem we had was the mattress was super old killed our back:(

    saida, 2 night family trip, Jul 30, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Cancelled due to covid NO REFUND not good enough We hope it will arrive in due course

    2 night trip, Sep 19, 2020

    Verified Expedia guest review

  • 6.0.Good

    Hotel was ok - disappointed that the roof top bar was only open from 6.30pm ( despite being advertised from 4pm) as this was one of the reasons we picked the hotel

    Jackie, 1 night family trip, Sep 4, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    GREAT HOTEL WITH A GREAT VIEW

    Hotel in a great location, across the bridge from the station, and less than 10 min to bus stop to airport. We decided this because of the luggage we had and easy to go from train station and back. The hotel has a classic look, very clean, helpful staff and great breakfast. Breakfast by the canal and great view of the canal. overall very pleased to book this hotel, even though we arrived 2 hours early to our check-in they still gave us the room

    SURAJ, 1 night trip, Aug 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Hotel

    Not our first time and wont be our last. GOOD STAY !!!

    Clinton, 2 night family trip, Feb 10, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    The hotel is located in a great location, overlooking the grand canal. But you need to have one of those special rooms to have that view. The Venice train station is right across the river but you need to walk extra to get there. The room though small was very clean and organized. But the hotel is very big. Finding the room was very hard. There are about 70 rooms on each floor.

    1 night family trip, Jan 14, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Poor stay for a 4 star hotel.

    We had no coffee or tea making facilties in the room, no bathrobe or slippers. Our window also didn't close so we had to sleep in the cold all night. First time we have ever stopped in a four star hotel with theses defects.....

    karl, 1 night romance trip, Dec 31, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Hotel location was convenient- easy to walk to from the rental car drop off site. Lobby and breakfast was nice. Triple room did not have a view and the room was not decorated (no pictures in the walls). Pillows were flat so I requested additional pillows which were much nicer. Hotel staff was friendly and helpful.

    Susan, 2 night family trip, Dec 31, 2019

    Verified Hotels.com guest review

See all 292 reviews