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Kumara Serenoa by Lopesan Hotels

4.0 star property
Hotel with 3 outdoor pools, near Maspalomas Dunes

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Photo gallery for Kumara Serenoa by Lopesan Hotels

3 outdoor pools, pool umbrellas, pool loungers
Reception
Minibar, in-room safe, desk, laptop workspace
Reception
Sun deck

Reviews

9.0 out of 10
Wonderful
In the heart of Maspalomas, Kumara Serenoa by Lopesan Hotels offers a unique getaway. Enjoy concerts and live shows, indulge in a breakfast buffet at Palmera Buffet, or unwind at one of three outdoor pools with sun loungers. With free WiFi and helpful staff on hand to assist you.

Popular amenities

  • Bar
  • Gym
  • Free breakfast
  • 24/7 front desk
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • 3 outdoor pools
  • Fitness centre
  • Children's pool
  • Pool bar
  • Room service
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe

Feel at home (6)

  • Children's pool
  • Playground on-site
  • Private bathroom
  • Living room
  • Television
  • Garden
The current price is €114
includes taxes & fees
24 Apr - 25 Apr

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, Terrace, Pool View

Minibar, in-room safe, desk, laptop workspace

Suite, Terrace, Pool View

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Pillow menu
Renovated in 2020
Separate bedroom
Blackout curtains
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Pillow menu
Renovated in 2020
Separate bedroom
Blackout curtains
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Pillow menu
Renovated in 2020
Separate bedroom
Blackout curtains
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Suite, Terrace, Pool View

Minibar, in-room safe, desk, laptop workspace

Suite, Terrace, Pool View

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Pillow menu
Renovated in 2020
Separate bedroom
Blackout curtains
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
Renovated in 2020
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Adults Only Junior Suite (+18 years)

Adults Only Junior Suite (+18 years)

Adults Only Junior Suite (+18 years)

Highlights

Deck/patio
Air conditioning
TV
Pillow menu
Renovated in 2020
Blackout curtains
Separate bedroom
Bathrobes
  • 27 sq m
  • Golf view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Adults Only Suite (+18 years)

Adults Only Suite (+18 years)

Adults Only Suite (+18 years)

Highlights

Deck/patio
Air conditioning
TV
Pillow menu
Renovated in 2020
Blackout curtains
Separate bedroom
Bathrobes
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

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includes taxes & fees
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About the area

Map
Touroperador fritidsresor 4, San Bartolomé de Tirajana, Gran Canaria, 35100

What's nearby

  • Maspalomas Dunes - 2 min drive - 1.1 km
  • Yumbo Shopping Center - 4 min drive - 1.7 km
  • English Beach - 8 min drive - 2.9 km
  • Maspalomas Lighthouse - 9 min drive - 5.2 km
  • Maspalomas Beach - 11 min drive - 5.3 km

Getting around

  • Las Palmas (LPA-Gran Canaria) - 29 min drive

Restaurants

  • ‪Ristorante Italiano al Circo - ‬2 min drive
  • ‪San Fermin - ‬1 min drive
  • ‪El Poncho - ‬1 min drive
  • ‪Sosialkontoret bar cafe - ‬2 min drive
  • ‪Aloha Hamburger Bar - ‬2 min drive

About this property

Kumara Serenoa by Lopesan Hotels

When you stay at Kumara Serenoa by Lopesan Hotels, you'll be a short five-minute drive from Maspalomas Dunes and Yumbo Shopping Center. Guests can take a dip in one of 3 outdoor pools or grab a bite to eat at Palmera Buffet, which serves breakfast, lunch and dinner. Other highlights at this eco-friendly hotel include a poolside bar, a fitness centre and a children's pool. Fellow travellers say great things about the helpful staff.

All-inclusive

All-inclusive room rates at Kumara Serenoa by Lopesan Hotels are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 144 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free off-site parking within 164 ft
    • Street parking available
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground
  • Lifeguard on-site

What to do

  • Concerts/live shows
  • Beach nearby
  • Snorkelling nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1988
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 3 outdoor pools
  • Outdoor furniture

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker

Sleep well

  • Pillow menu
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Deck or patio
  • Separate living room

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Palmera Buffet – This buffet restaurant serves breakfast, lunch and dinner.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Bungalows Dunabeach Hotel
Bungalows Dunabeach Property San Bartolome de Tirajana
Bungalows Dunabeach Property
Bungalows Dunabeach San Bartolome de Tirajana
Dunabeach
Kumara Serenoa by Lopesan Hotels Hotel
Kumara Serenoa by Lopesan Hotels San Bartolomé de Tirajana
Kumara Serenoa by Lopesan Hotels Hotel San Bartolomé de Tirajana

Frequently asked questions

Does Kumara Serenoa by Lopesan Hotels offer free cancellation for a full refund?

Yes, Kumara Serenoa by Lopesan Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kumara Serenoa by Lopesan Hotels?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Kumara Serenoa by Lopesan Hotels?

Sorry, pets aren't allowed.

Is parking offered on site at Kumara Serenoa by Lopesan Hotels?

Yes, there's free self parking.

What are the check-in and check-out times at Kumara Serenoa by Lopesan Hotels?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Kumara Serenoa by Lopesan Hotels and nearby?

Have fun with nearby activities such as snorkelling and windsurfing. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include a fitness centre and a garden.

Are there restaurants at or near Kumara Serenoa by Lopesan Hotels?

Yes, there's an on-site restaurant, Palmera Buffet.

Does Kumara Serenoa by Lopesan Hotels have any outdoor private spaces?

Yes, every room features a deck or patio.

What's the area around Kumara Serenoa by Lopesan Hotels like?

Kumara Serenoa by Lopesan Hotels is a short 14-minute walk from Maspalomas Botanical Garden and 15 minutes' walk from Maspalomas Golf Course.

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Kumara Serenoa by Lopesan Hotels Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Perfect stay
Sandra, 16-night trip

10/10 Exceptional

Nice place to stay
I enjoyed my stay here, even though it was very short. Just to sleep before an early morning flight. I really appreciated how they assisted me in arranging a taxi to the airport the night before my flight. And, since I’d be missing the included breakfast, they packed me a bagged breakfast/lunch of donuts, a sandwich, an apple, and a bottle of water. Very kind of them and exceptional customer service. The room was also clean and comfortable. I’d stay there again and I definitely recommend it to other travelers. Thank you!
Kristie, 1-night trip

10/10 Exceptional

Lovely place
Lovely and peaceful. Nice rooms around a large pool which was heated in the winter. Beds are comfortable and bathrooms are lovely. Breakfast was ok, plenty of choice but can be busy. All staff were friendly and the entertainment (activities during the day and poolside and evening entertainers) were great. The only downside is the location, it’s a long walk to anywhere else or a taxi and the footpaths locally are terrible.
Mark, 10-night trip

8/10 Very good

Have stayed here a few times, it’s great for a relaxing break with a nice pool
Andrew, 5-night trip

10/10 Exceptional

Delivered on their images!
This property delivered on all the images they offer in their profile. Contemporary, clean, great staff, and great experience. The 1 thing is that is somewhat remote from the dunes or town. If you prefer all inclusive - a great option. Otherwise reception will call you a taxi within minutes.
Michael, 8-night trip

8/10 Very good

Nice hotel , location away from resort centres so need car or taxi , no amenities close by
ian, 2-night trip

10/10 Exceptional

The hotel was very clean and the rooms were comfortable. The staff were very efficient and looked after you
Deborah, 3-night trip

10/10 Exceptional

Lovely place outside noisy center!
Amazing place with amazing service!
Katarzyna, 2-night trip

8/10 Very good

Overall the hotel was lovely, breakfast was very good, staff was very friendly and kind. The lady from entertainment team was great with pilates and stretching classes. However, there were a lot of 'hidden' fees which I didn't like. You want to play ball pool - pay; want to use safety box in your room? pay. You need to iron your clothes? you need to pay for laundry service per each item you need to iron. Also, if you opt in for all inclusive a lot of drinks are not included in it. It didn't matter much for me as i'm not a drinker. Location wise - if we didn't have a car it would be tricky as the hotel is bit far from main centre.
Adrianna, 5-night trip

10/10 Exceptional

Wonderful staff. Amazing pool and overall beautiful property.
Dragan, 5-night trip

10/10 Exceptional

Very friendly, fresh and safe place, seems like the place effect in everyone in a positive vibe!
Eric, 7-night trip

8/10 Very good

N/A
Axl, 7-night trip

8/10 Very good

Recomendable
Juan, 1-night trip

10/10 Exceptional

Very quite resort we was 20 girls on a hen do! We wasn’t being loud but two people asked us to keep noise down we was only talking around the pool in the middle of the day! Great for family’s and older people. They should provide free water in the rooms. And coffe in room is only one per person per day.
Claire, 3-night trip

8/10 Very good

Great hotel and excellent staff. I just didn't like the location. Nothing near by and the surrounding area is run down and empty. Hotel is fantastic so we just stayed inside for three days .
Ross Oliver, 3-night trip

10/10 Exceptional

View is breathtaking especially during good weather. The pool is phenomenal, clean and good looking. Rooms were nice and clean and the property design is modern and slick. Can’t say anything to improve. 5/5
Dhruven, 5-night trip

8/10 Very good

This was a lovely property but quite remote, if you want to walk to playa Del ingles it’s 40 mins as you can’t get through bu the golf club sand dunes so on the map it looks like you are really close , also no tea making facilities, only coffe machine which was disappointing
Antonia, 2-night trip

10/10 Exceptional

A

6/10 Good

Far from everything
Hotel is really well maintained, looks completely new. Employees are nice and friendly… Pool is big and always enough sunbeds. But….. Its in middle of nowhere, nothing is nesr and impossible to ealk when it gets dark as barely have any street lights. Most guests are golfers and bikers… Bed is to short, never had a bed where my legs were hanging out, and i am regular hight…. And last the worst, every day we had a at least one cockroach… thats was really frustrating…. We wouldn’t come again or recommend!!
Milos, 7-night trip

6/10 Good

Check in chaotic. First time I have ever been asked to fix a time on check in for breakfast, lunch and dinner. Housekeeping was not great - linen not changed for several days even when requested. Smell of drains. Area around pool dirty with old cups and straws that other customers don't place in bins. Alot of confusion around all inclusive and extra all inclusive. Kuch nicer hotels in same area for price range
Michael Joseph, 11-night trip

8/10 Very good

Decent place with nice pool area
The hotel has a nice entrance and lobby area where you can sit and enjoy views of the rest of hotel. I got my room just after 2pm (check in time). There are lower rooms down at pool area level and upper rooms which surround the pool one level up. There is an optional secluded adults area which have same rooms and a small pool which you pay extra for if you want to be away from busy family area main pool. Junior suites were decent. Nice bedroom, small lounge with TV, and a nice spacious modern bathroom with shower. They forgot to put a coffee machine in my room. You only get water bottle on first day, rest of time you need water you've to purchase. I found the AC in room a bit weak, you don't feel it much coming out of vents. You have to put it on for sometime for the room to get to required temperature. Restaurant area has a bar near pool where you can have drinks and snacks. Service is ok... But some of the staff can't speak /understand English well enough in my view. You have to repeat yourself. Main restaurant area seating is ok, slightly small and congested compared to other hotels I have been. So you keep having to dodge people if the place is busy. Food is average in my view. Fish was terrible. Other dishes such as beef and chicken were good. Not a huge selection of deserts like other hotels. Service was friendly enough and efficient. Parking is available outside.
JAY, 4-night trip

2/10 Poor

Broken A/C
Upon arriving on our second day, we were unable to enter our room due to a difficulty with our key. We went to the front desk to receive a new key but the front desk personnel was on the phone. Waited 15 minutes to speak with him because he was unwilling to take a moment on hold and help us with our key. Then, after finally receiving our key, we entered our room to find our air conditioning not working. Called the front desk this time and he had a repair man come to our room. After taking apart the air conditioning, the repair man told us to wait 20 minutes and then call the front desk if it was still not working. After 20 minutes, it was still not working so we called the front desk. He had no solution. We decided to walk down to the front desk and request a new room. After waiting another 30 minutes to speak to him, the man at the front desk did not want to move us to another room and even suggested we were lying about the air conditioning being broken ~ which we found shocking ~ but we were eventually moved. The whole experience was unpleasant ~ and for us, unacceptable. We would not return and we would not recommend.
4-night trip

8/10 Very good

2-night trip

10/10 Exceptional

Jonny, 7-night trip

8/10 Very good

Jonas, 4-night trip