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MUR Hotel Neptuno Gran Canaria - Adults Only

Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

Flat-screen TV
Minibar, desk, soundproofing, iron/ironing board
2 restaurants, lunch served, international cuisine
Combined shower/bathtub, hair dryer, bidet
Fitness facility

Overview of MUR Hotel Neptuno Gran Canaria - Adults Only

MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only hotel with 2 restaurants, near Yumbo Shopping Center

8.4/10 Very good

413 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolome de Tirajana, Gran Canaria, 35100

Guests rated this location 8.4/10 - Very good

Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
For families
  • Private bathroom
  • Separate sitting area
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Yumbo Shopping Center - 2 min walk
  • Maspalomas Dunes - 26 min walk
  • Meloneras Beach - 7 min drive
  • Maspalomas Lighthouse - 8 min drive
  • Playa del Cura - 15 min drive
  • Puerto Rico Beach - 23 min drive
  • Amadores Beach - 17 min drive
  • Lago Taurito Water Park - 20 min drive
  • Mogán Beach - 22 min drive
  • Mogan Port - 22 min drive

Getting around

  • Las Palmas (LPA-Gran Canaria) - 38 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Mykonos - 3 min walk
  • La Bulle - 3 min walk
  • Café del Paris - 3 min walk
  • Martel House - 3 min walk
  • Mardi Gras Bar - 3 min walk
Map

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

MUR Hotel Neptuno Gran Canaria - Adults Only features an airport shuttle, and puts you 0.1 mi (0.2 km) from Yumbo Shopping Center and 1.3 mi (2.1 km) from Maspalomas Dunes. You can grab a bite to eat at one of the 2 restaurants, then indulge in massages, facials or aromatherapy. An outdoor pool, a poolside bar and a 24-hour fitness centre are other highlights at this upmarket hotel. Fellow travellers like the pool and helpful staff.

All-inclusive

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 171 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Shopping
  • Beach nearby
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • 24-hour fitness centre
  • An outdoor pool
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Wheelchair-accessible parking

Languages

  • English
  • German
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable/satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

Dining

Restaurante – On-site buffet restaurant.
La Sirena – Overlooking the pool, this bar specialises in international cuisine and only serves lunch. Open daily.
Sotavento – On-site piano bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Safes in guest rooms can be used for EUR 2 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 6 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

<p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>This property accepts credit cards, debit cards and cash.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana
MUR Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
MUR Neptuno Gran Canaria Adults San Bartolome de Tirajana
MUR Neptuno Gran Canaria Adul
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only offer free cancellation for a full refund?
Yes, MUR Hotel Neptuno Gran Canaria - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at MUR Hotel Neptuno Gran Canaria - Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there's an outdoor pool. Guests have pool access from 10 AM to 6 PM.
Are pets allowed at MUR Hotel Neptuno Gran Canaria - Adults Only?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, an airport shuttle is available.
What are the check-in and check-out times at MUR Hotel Neptuno Gran Canaria - Adults Only?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at MUR Hotel Neptuno Gran Canaria - Adults Only and nearby?
Have fun with activities such as cycling, hiking and parasailing, and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness centre and a sauna.
Are there restaurants at or near MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there are 2 on-site restaurants, featuring international cuisine and pool views.
Does MUR Hotel Neptuno Gran Canaria - Adults Only have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around MUR Hotel Neptuno Gran Canaria - Adults Only like?
MUR Hotel Neptuno Gran Canaria - Adults Only is a short 2-minute walk from Yumbo Shopping Center and 14 minutes' walk from English Beach. Travellers say that this hotel is in a good location.

Reviews

8.4

Very good

8.7/10

Cleanliness

8.9/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Consistently great
Great staff. Always happy to help. They all seemed to work very hard yet managed to do so with a smile. Location is good. Pool nice and clean. I am regular visitor here and will continue to be so.
Paul, 8-night trip
Verified Hotels.com guest review

8/10 Very good

Bad start good finish
Very stressful arrival having to walk 2 miles with our case because roads closed due to carnival. But the hotel receptionist was lacking empathy or understanding and was demanding I sent the confirmation from hotels.com - despite receiving a message from the hotel only 30min prior to our arrival. I was stressed and tired and flustered. So not a good start but the hotel staff redeemed themselves- good breakfast and very comfortable room
gareth, 7-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Falling in to disrepair
Nice location but the hotel I feel is falling in to disrepair restaurant and bar air broken for years which makes u feel uncomfortable. Shower tray in room was broken and poorly repaired which still leaked so water poured out on to the floor Air con in room wasn't working very good either Hotel insists on men wearing trousers, where females can wear what the like which I think is unfair after all the restaurant is not la cate it's just buffet after all the female don't even dress up for dinner a couple turn upon hot pants and the rude manager though that was acceptable Steam and sauna didn't work either Sound proofing needs to be improved too
Darren, 8-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Lovely Hotel
Lovely hotel and excellent value
Julio, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

You won't be disappointed
The place is top quality, I have been many times. And will be back again. The food is excellent and varied. And the hotel is located perfectly in the resort.
Pamela, 12-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel
Verified Expedia guest review

8/10 Very good

Malcolm, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Leisure trip with a friend for 8 days
Robert, 8-night trip with friends
Verified Hotels.com guest review

2/10 Poor

This property is extremely outdated and gross.
Ana C, 6-night family trip
Verified Expedia guest review

6/10 Good

JONATHAN, 8-night trip
Verified Expedia guest review