Does Charlesgate Suites offer free cancellation for a full refund?

Yes, Charlesgate Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Charlesgate Suites?

Yes. Self-parking costs USD 30.00 per night.

What are the check-in and check-out times at Charlesgate Suites?

Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

Does Charlesgate Suites have a kitchen or kitchenette?

Yes, there is a kitchenette, which also includes cookware and a coffee maker.

What's the area around Charlesgate Suites like?

Charlesgate Suites is in Fenway–Kenmore, a short 4-minute walk from Kenmore Station and 9 minutes' walk from Fenway Park. Travellers give top marks for the aparthotel's prime location.

Charlesgate Suites in Boston - Book on Hotels.com

8/10 Very good

26 Sept 2025

The property is in very good condition. The room is spacious and comfortable. There is a laundry facility next to my room. The kids of the family above me made a lot of noise as I hear the running and stumping clearly from below.

Joy, 2-night trip

10/10 Exceptional

8 Apr 2025

Thanks for a great stay in Boston!

Excellent location near Boston University, bars, restaurants, etc and just a few minute walk to Fenway. We had the downstairs suite which was extremely roomy and had a full kitchen. While there was no front desk, the reservation team was responsive, polite and helpful.

Wendy, 4-night trip

10/10 Exceptional

30 Jul 2024

Wonderful! We would absolutely stay here again!

Megan, 3-night trip

10/10 Exceptional

15 Sept 2024

Great property ; ideal location as our daughter is at BU. Very convenient location

Rajitha, 9-night trip

10/10 Exceptional

30 Apr 2024

Great location, comfortable room!

Great location, walking distance to Fenway. Very pleasant experience, would highly recommend.

Christopher, 3-night trip

10/10 Exceptional

6 Mar 2025

Great.

Martin-Pierre, 3-night trip

10/10 Exceptional

29 Jan 2024

Great space and convenient

The apartment was conveniently located near Boston Conservatory of Arts. It was very clean with a nice layout and kitchen.

Kelly, 3-night trip

8/10 Very good

11 Jul 2024

Boston Charm with Great Location

We loved the location of the Charlesgate Suites. You're a couple of blocks away from the Kenmore station which is located on the green line for the T which allows you to get to basically an part of Boston. Our family enjoyed the charm of this brownstone home as it felt reflective of Boston's character itself, but the interior has been updated for comfort. If we're to visit Boston again we'd certainly consider staying at Charlesgate Suites again.

Joshua, 3-night trip

10/10 Exceptional

21 Oct 2023

Absolutely amazing apartment, beds were comfy, everything we could ask for not too far from everything, communicating was spot on. Thank you very much

Brett, 4-night trip

8/10 Very good

13 Mar 2025

Great place and location, a few hassles

We had problems with registering online and uploading photo ID in advance, and when we arrived the automated door lock wasn't working, so we had to reach out via hotels.com to get the back door code. It was a hassle -- but thankfully they responded promptly (it was during day time, I wouldn't have wanted to deal with this at night) -- but once we got into the unit, it was excellent. Spacious, very comfortable beds and furniture, great shower, clean, convenient to BU and transit. The kitchen was minimally stocked and could have included a few things for cooking (salt/paper, maybe oil/viengar) in addition to the coffee/sugar supplies provided. We really enjoyed out visit and will stay again, with the caveat of knowing to expect a few hassles, given its great location and comfortable amenities.

Christina, 4-night trip

10/10 Exceptional

12 Nov 2023

The property was very clean and had new appliances in every room. Felt well renovated. One thing I noticed was that the A/C didn’t work and it was getting up to 76 while it was 40 outside which was kind of weird (and a little too warm)

David, 3-night trip

10/10 Exceptional

15 Mar 2018

Great Place to stay in Back Bay, Kenmore area -

Building is an old beautifully restored five story "brownstone". Breakfast was a continental each day with coffee and other beverages readily available. Bed was comfortable and clean. Housekeeping respected "DND",and rooms, common areas were very clean. The only drawback was the construction across the street from the building. should be done shortly and cleaned up. Parking was easy, an there were plenty of restaurants and places of interest in the Kenmore Square, Back Bay area. Purchased a gift certificate for friends to stay here.

William, 3-night trip

10/10 Exceptional

30 Apr 2024

make sure everything works

The property was excellent. ! But...................just a note............... They should pay a bit more attention to make sure everything works.......The refrigerator did not work and made some weird loud n,t ALL WAS GREAT !!!

Juan, 3-night trip

8/10 Very good

1 Oct 2024

Expensive not really what the pictures show when y

Creepy entrance no door code provided for front door. Not much communication on parking. Had to take out our own garbage and tidy up. Isn’t that what the cleaning people are for??? No elevator.

Aurora, 3-night trip

10/10 Exceptional

18 May 2025

I traveled to Boston for my youngest sons’s college graduation. I was aware that I was staying on the fourth floor without access to an elevator prior to my visit. That was the only issue I experienced because of my own need for more daily exercise. After I made it to the top floor and opened my door, I was welcomed into the most inviting space I have ever been in during a hotel stay. The layout is perfect. The bathroom is the first door on the right with a separate shower and tub. The kitchen is to the left with a complete set up - refrigerator, range, dishwasher, stocked cabinets, breakfast table and chairs. A small desk with a lamp is directly across from the entrance. And a sofa that pulls out to a bed sits before a television and coffee table. The bed was tucked away on the other side of a wall out of view from the front door, but you could be in bed and watch television with ease as the bed was directly behind the sofa. The use of SPACE and placement of furniture made this suite the most comfortable I’ve ever been in. Any needs I had were communicated through text messages, and a response was consistently received within minutes. I was within walking distance (15 minutes) of Boston University and did not have to call an Uber even once during my stay. I walked to a restaurant for dinner and to the store to pick up a few personal items. I thoroughly enjoyed my stay and will be checking for vacancies with Charlesgate Suites any time I am visiting Boston.

Yolanda, 3-night trip

4/10 Fair

7 Oct 2025

The hotel lies about the time they will get you check in information, lies about parking, and then has NO HUMANS to speak with at all! They send a text and it’s clearly from a foreign country and even when there is an actual emergency or issue they refuse to call or let you speak to an actual human. They also lie about there being stairs that are impossible to climb and the age of the property. Overall a total fraud!

Justin, 3-night trip

10/10 Exceptional

27 Sept 2025

Wonderful location

Great location, clean room and building, comfortable. Be aware that there is no elevator, but if that's not a concern, this is a great place to stay

Vanessa, 2-night trip

4/10 Fair

13 Sept 2025

Loved our stay in Boston. Great property and parking. My issue is that I have a large additional charge pending on my card with no explanation. I’ve messaged Charlesgate for more information but no response.

Sarah, 1-night trip

10/10 Exceptional

16 Jul 2025

The location was amazing, easily walkable to the esplanade and Fenway Park. It is a very nice apartment, well maintained and pleasant to stay in.

Nicole, 3-night trip

10/10 Exceptional

1 Jul 2025

Awesome property, conveniently located near everything, especially Fenway. Definitely will stay here again.

Michael, 3-night trip

2/10 Poor

11 Jun 2025

I booked their Design Studio Suite. This suite was supposed to have cooking facility including hotplates/stove, dish washer and full size refrigerator with freezer. And area was supposed to be 505 sq feet. We booked specifically such a suite as we are fully vegetarian and planned to cook our own. They put us in a much smaller studio, which had a tiny refrigerator, no freezer, no stove/hotplate, no dining table, no dishwasher. That ruined our whole vacation. Tried to communicate to them this and they totally ignored.

As you can see from photos, tiny refrigerator, no stove/hotplate, no dishwasher, no dining table.

Ajay, 5-night trip

10/10 Exceptional

17 Apr 2025

Wonderful experience. Spacious property in a great location. It’s right by BU housing and had a lot of walkable amenities and was close to the T station.

Sachin, 4-night trip

8/10 Very good

14 Apr 2025

The building and our apartment are really beautiful. A lot of care wanted into the design and the selection of furniture and decor. We opted to pay for parking which made everything even more convenient. We are from the country so not used to city noise which were a little intense at times, but manageable. The only suggestion (strong suggestion) I would make to management would be to have clear instructions about the heat and ac. Specifically, how to light the fireplace within the apartment. There was no way for us to know that the fireplace was the only source of heat, and there were no instructions on how to light it. The first night we spent in the apartment was very cold. 60 degrees. We called management in the morning and it took a lot of back and forth for them to get us the information needed to successfully light the fireplace, and clarity that the thermostat was for ac only. All of this could have been avoided if there was clear instructions with in the apartment. Seems like a simple fix for the comfort of future guests. Other than that, the apartment was very enjoyable.

Jennifer, 3-night trip

6/10 Good

2 Nov 2024

Pros: old school “row house” vibe, right outside of Boston University; felt pretty safe, with lots of food/bars in the area, with transportation and shopping close by too. Cons: very small, noisy, especially on lower floors; limited space to put your things/lacked function in many areas. Needs some maintenance in certain areas.

Matthew, 4-night trip

8/10 Very good

15 Oct 2024

Great space, great location. Just as advertised. Oct 2024 EVERYTHING looked new…floors, appliances, paint, furniture. Everything. Everything worked well ( though the fireplace would only stay lit for 5 minutes. Exactly FIVE). Communication was awesome. Prompt and helpful. Only criticism: did not know that there was NO ELEVATOR until the day of check in. At 61 with bad knees and four bags, getting settled in was a major hassle. Four narrow flights of winding stairs. Other than that…outstanding!!!

Mark, 3-night trip

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