6/10 Good
9 December 2024
Great Staff! Property Description Misleading.
I'll start with the positive feedback - the staff with excellent! They were extremely friendly and on top of keeping breakfast stocked in the morning with two men's collegiate athletic teams and families staying as guests. The breakfast itself was one of the best we've had even at hotels that charged extra for breakfast. For the critics, there is no restaurant or bar as stated/pictured in the description. Despite the bottles of wine in the fridge, taps on display and glasses sitting out, the bar has been closed since Covid. Guests were extremely disappointed by the false advertising. The tv in ours and every room that our team was in had a blue-tint burned into it. There were holes in the room furniture that were patched or hidden with pillows; there was candy and garbage on the floor from the previous guests and the tub had issues draining. The rooms need some TLC and listing needs to be updated with the correct amenities.
Erin
Erin, 3-night trip
Verified Hotels.com guest review