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Sheraton Universal Hotel

Photo gallery for Sheraton Universal Hotel

Exterior
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Terrace/patio
Premium bedding, down duvets, in-room safe, desk
Suite, 1 King Bed, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Overview of Sheraton Universal Hotel

Sheraton Universal Hotel

4.0 star property
4-star hotel with outdoor pool, near Universal Studios Hollywood

8.6/10 Fabulous

2,059 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
333 Universal Hollywood Drive, Universal City, CA, 91608
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Valet parking
  • Self parking
  • Spa tub
  • Pool bar
  • Room service
  • Business centre
  • 17 meeting rooms
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • Universal Studios Hollywood - 5 min walk
  • Universal CityWalk - 11 min walk
  • Hollywood Bowl - 9 min drive
  • Dolby Theater - 6 min drive
  • Hollywood Walk of Fame - 10 min drive
  • Sunset Strip - 18 min drive
  • Melrose Avenue - 22 min drive
  • The Grove - 24 min drive
  • Griffith Observatory - 23 min drive
  • Echo Park - 24 min drive
  • Walt Disney Concert Hall - 13 min drive

Getting around

  • Burbank, CA (BUR-Hollywood Burbank) - 18 min drive
  • Van Nuys, CA (VNY) - 26 min drive
  • Hawthorne, CA (HHR-Hawthorne Municipal) - 26 min drive
  • Long Beach, CA (LGB-Long Beach Municipal) - 40 min drive
  • Los Angeles Intl. (LAX) - 54 min drive
  • Downtown Burbank Station - 9 min drive
  • Sun Valley Station - 11 min drive
  • Glendale Transportation Center - 12 min drive
  • Universal City Station - 8 min walk

Restaurants

  • Saddle Ranch Chop House - 7 min walk
  • Three Broomsticks - 7 min walk
  • Wolfgang Puck Bistro - 9 min walk
  • Tony Roma's - 10 min walk
  • Bubba Gump Shrimp Company - 11 min walk

About this property

Sheraton Universal Hotel

When you stay at Sheraton Universal Hotel, you'll be within a 15-minute drive of Universal Studios Hollywood and Hollywood Walk of Fame. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The California's, which serves American cuisine and is open for breakfast and lunch. Other highlights at this upmarket hotel include a poolside bar, a fitness centre and a hot tub. Fellow travellers say good things about the helpful staff and location. The property is only a short walk to public transportation: Universal City Station is 8 minutes away.

Languages

Arabic, Chinese (Mandarin), English, French, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 461 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (1 per room, up to 40 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site self-parking (USD 39.60 per night; includes in/out privileges)
  • Secured on-site valet parking (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Golfing nearby

Working away

  • Business centre
  • 17 meeting rooms
  • Conference space (32774 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Hot tub

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Close-captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • French
  • Russian
  • Spanish

Room amenities

Be entertained

  • 43-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Special features

Dining

The California's – This restaurant specialises in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar – This poolside bar specialises in Californian cuisine and only serves light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.
In the Mix Lobby Bar – This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 21 and USD 34 per person (approximately)

Renovations and closures

The property will be renovating from 7 November 2022 to 14 January 2023 (completion date subject to change). The following areas are affected:
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75.00 per pet, per stay

Parking

  • Covered self-parking costs USD 39.60 per night with in/out privileges
  • Secured valet parking costs USD 55 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Sheraton Universal Hotel
Sheraton Universal
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Frequently asked questions

Does Sheraton Universal Hotel offer free cancellation for a full refund?
Yes, Sheraton Universal Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Universal Hotel?
As of 30 November 2022, prices found for a 1-night stay for 2 adults at Sheraton Universal Hotel on 11 December 2022 start from €222, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Universal Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Universal Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Sheraton Universal Hotel?
Yes, pets are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of USD 75.00 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Sheraton Universal Hotel?
Yes. Self-parking costs USD 39.60 per night. Valet parking costs USD 55 per night. Electric car charging is available.
What are the check-in and check-out times at Sheraton Universal Hotel?
You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM.
What is there to do at Sheraton Universal Hotel and nearby?
Sheraton Universal Hotel has an outdoor pool and a hot tub, as well as a fitness centre.
Are there restaurants at or near Sheraton Universal Hotel?
Yes, The California's offers American cuisine and poolside dining. Nearby restaurants include Saddle Ranch Chop House (7-min walk), Three Broomsticks (7-min walk) and Wolfgang Puck Bistro (9-min walk).
What's the area around Sheraton Universal Hotel like?
Sheraton Universal Hotel is a short 8-minute walk from Universal City Station and 5 minutes' walk from Universal Studios Hollywood. Travellers say that this hotel is in a good location.

Overall score and ratings

8.6

Fabulous

8.8/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Great location for universal studios
Great reception-very friendly and all the info needed. Great location for universal studios- just few minutes walk. Very good room service. The breakfast could use some vegetables or salad. The rooms are ok but the bed was too soft and the mattress probably is getting too old. Parking rates in California are too high! Self parking should cost nothing and not 36$ plus taxes per day
Behor, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Noisy onsite contruction, worn down rooms
Lot's of noise at all hours coming from the pool renovation and a jackhammer being used on the floor above us on all four days of our stay. Had to purchase ear plugs but vibrations were still felt throughout. Management was not willing to relocate us or attempt to make things right. Also, I was surprised with $35 a day on-site parking fee. I was told at check-in it was a single charge of $35 for the duration of the stay. Room furniture was run down, carpet was dirty, dusty and had pet hair. Room had a musty smell. Definitely not worth what I paid for.
Jesus, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Too expensive for what it was
The room felt like a tiny room in a cruise ship. The bathroom had functionality issues. The light in the bathroom was distracting for anyone trying to sleep because it shines in the room with the door closed. Neighbors were noisy, paper thin walls, there was a random person laying in the hallway. There was constant loud construction outside the balcony that woke us up several times
Megan, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel to stay for universal
Check in and check out was a perfect and smooth process. Decorations for the holidays and overall cleanliness of the hotel was amazing.
Dulce, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Noisy on-site construction, surprise parking fees
Lot's of noise at all hours coming from the pool renovation and a jackhammer being used on the floor above us on all four days of our stay. Had to purchase ear plugs but vibrations were still felt throughout. Management was not willing to relocate us or attempt to make things right. Also, I was surprised with $35 a day on-site parking fee. I was told at check-in it was a single charge of $35 for the duration of the stay. Room furniture was run down, carpet was dirty, dusty and had pet hair. Room had a musty smell. Definitely not worth what I paid for.
Jesus, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sukhvir, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Victoria, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 2-night trip
Verified Hotels.com guest review

8/10 Very good

I'll be back.
The hotel is conveniently located near Universal Studios, and the hotel staff is quite helpful. Valet parking is pricey, as is the food at the hotel. The elevators take forever to get people between their rooms and the lobby. we had to budget time out of our day to wait for the elevators. I have stayed at this hotel many times over the years for both work and play, I know I'll be back.
Jennifer, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was nice hotel vert clean. Staff was friendly
juan, 1-night family trip
Verified Hotels.com guest review