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Room options

View all photos for Traditional Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Accessible, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Queen Beds, Accessible, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Accessible, Non Smoking (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Accessible, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Corner

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking, Corner

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Lanai

Premium Room, 1 King Bed, Non Smoking, Lanai

Premium Room, 1 King Bed, Non Smoking, Lanai

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Traditional Room, 2 Double Beds, Non Smoking

Traditional Room, 2 Double Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

At a glance

Hotel size

  • 461 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (1 total, up to 40 lb per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site self-parking (USD 39.60 per night; includes in/out privileges)
  • Secured on-site valet parking (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Golfing nearby

Working away

  • Business centre
  • 17 meeting rooms
  • Conference space (32774 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Hot tub

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room

Room amenities

Be entertained

  • 43-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Reviews

8.6

Fabulous

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Poor

Please stay elsewhere
Do not waste your money staying with this hotel unless you enjoy spending money and getting awful service (both guest services and restaurants), closed amenities that were advertised, mediocre food, and a staff who lies to your face. Rooms looked nice but that is the only thing I can compliment about our stay here.
Bailey, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Worn down dirty suites
The hotel distance to universal studios is very convenient and staff was kind but the room was extremely overpriced for how bad the conditions of the suite was. Overall my stay was good I was there celebrating a birthday so I still enjoyed my stay at the theme park just not so much in the hotel suite. We were not given any accommodations for a theme park view even after paying over a thousand dollars for our stay and almost feels like we got the room that was the dirties and most worn down in the entire hotel everything in there was dirty, stained, and Falling apart. Everything in that room needs to be deep cleaned and replaced. The curtain, carpets, floors, sofa, bathroom walls and vents are filthy. There were even some wires hanging down out of the bathroom sink and it looks like water damage on ceilings. And in the same floor coming out of the elevator there were also exposed wires behind the chair. The room was dusty and and many rips and broken fixtures every where. I Took many pictures of the condition of the room because I wanted to prove that I was not being dramatic because I would not recommend to anyone to stay there it those are the conditions the rooms are in. I would add more photos to show such horrible conditions of the suite if I had the option too.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome
Great hotel and staff very convenient
Emily, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Joanna, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Family of 8 vacation
Had a trip booked here a couple weeks before our travel. Unfortunately a rare hurricane hit the area and the poolside rooms we had reserved became unavailable due to ‘flooding’. We were pretty bummed about that but were still able to have connecting rooms for our family of 8. The rooms were nice, bed was comfy. Hotel restaurant seemed very overpriced. We had room service for breakfast one day and it was delicious. The proximity to Universal is unbeatable so we would def stay here again.
Vincent, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mayra, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Sandy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay
Perfect!!
Maria, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Overall stay just okay
Overall stay was okay. The Service Workers strike was still going on while we were there so that made a few amenities in the hotel limited. While the shuttle to Universal was part of the reason to book the hotel, it was only running on a limited basis due to the strike. The bar inside the hotel had limited hours, and so did the restaurant. For the price paid, the hotel should have offered a discount or some other perk for the limited services.
Samuel, 3-night trip with friends
Verified Hotels.com guest review