On arrival the sign said we needed a pint code which should have been emailed to us, we had no such email. The pub downstairs was shut, so was no one around to ask. Contacted telephone number, which was a completely different hotel, this went to voicemail, and the only option given was to send an email, which I did, again , it was not responded to. We had to leave to catch train into London, so had to carry out bags with us into London and pay to store them as we were going to a gig, all not knowing if we'd be able to get into our room when we retuned after midnight.
After 7 phone calls, I actually got to speak to a lovely lady who said she would try and sort the issue out and would call me back, it took an hour, but she did eventually sort the issue and got us a code, she was fabulous. It put a dampener on our evening as we didn't know if the code would work on our return, thankfully it did!!!
On entry to the room, it was tired , but serviceable, then we discovered our 'private bathroom ' was 2floors upstairs, hardly ideal, and certainly not private as other rooms were using it. Probably the most uncomfortable bed we've ever "slept' in, lumpy mattress, flat pillows.
Needless to say, we will not be returning.