Apartment Tourist Complex & SPA Astera Bansko

Photo gallery for Apartment Tourist Complex & SPA Astera Bansko

Primary image
Indoor pool, outdoor pool, open 10 AM to 8 PM, pool loungers
Indoor pool, outdoor pool, open 10 AM to 8 PM, pool loungers
Indoor pool, outdoor pool, open 10 AM to 8 PM, pool loungers
Living area | TV

Overview of Apartment Tourist Complex & SPA Astera Bansko

Apartment Tourist Complex & SPA Astera Bansko

4.0 star property
Bansko ski-in/ski-out hotel with free water park and spa

8.0/10 Very good

62 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
8 Strazhite Str., area of Gramadeto, Bansko, 2770
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Lazy river
  • Free water park
  • Ski rentals and lessons
  • Ski storage
  • Fitness centre
  • Sauna
  • Steam room
For families
  • Babysitting (surcharge)
  • Children's pool
  • Separate sitting area
  • Television
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

Getting around

  • Sofia (SOF) - 123 min drive
  • Train station pickup (surcharge)
  • Ski shuttle (surcharge)

About this property

Apartment Tourist Complex & SPA Astera Bansko

4-star family-friendly hotel in the mountains
Free water park access, a bowling alley and a coffee shop/cafe are just a few of the amenities provided at Apartment Tourist Complex & SPA Astera Bansko. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, a ski shuttle and ski equipment hire. Treat yourself to a body treatment, a body scrub or a facial at the on-site spa. The on-site seafood restaurant, MUSSELS FARM, features garden views. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a hair salon and a library.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool, with a lazy river and sunloungers
  • Free self-parking
  • Bike hire, train station pick-up service and coffee/tea in the lobby
  • A TV in the lobby, a lift and ATM/banking services
  • Guest reviews give good marks for the overall value, pool and helpful staff
Room features
All guest rooms at Apartment Tourist Complex & SPA Astera Bansko include perks, such as air conditioning and separate sitting areas, as well as amenities, such as safes and soundproofing.
Extra conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • TVs with cable channels
  • Balconies, separate sitting areas and childcare services

Languages

Bulgarian, English, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking

Transfers

  • Train station pickup*

Off-site

  • Ski shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Free water park access
  • Children's pool
  • Lazy river
  • Bowling alley
  • Childcare in room (surcharge)

What to do

  • Bowling alley
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Mountain biking nearby
  • Rafting nearby
  • Sledging nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Ski equipment hire
  • Ski storage
  • Snow sports gear

Facilities

  • 2 buildings/towers
  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Free water park
  • Full-service spa
  • Lazy river
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • In-room accessibility
  • Roll-in shower
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Well-lit path to entrance

Languages

  • Bulgarian
  • English
  • Russian

Ski

  • Ski-in/ski-out access
  • Ski shuttle (surcharge)
  • Skiing lessons
  • Ski storage
  • Ski hire
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony
  • Separate sitting area

Freshen up

  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

Children under 3 years old are not allowed in the spa without adult supervision.

Dining

MUSSELS FARM – Overlooking the garden, this seafood restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • New Year's Eve (31 December) gala dinner per adult: EUR 90
  • New Year's Eve (31 December) gala dinner per child: EUR 50 (from 2 to 11 years old)

Optional extras

  • Ski shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of EUR 15 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 8 PM
  • Children under 3 years old are not allowed in the swimming pool or hot tub without adult supervision
  • Children under 3 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Astera Bansko Hotel
Astera Hotel
Astera Bansko
Astera
Apartment Tourist Complex Astera Bansko Hotel
Apartment Tourist Complex Astera Hotel
Apartment Tourist Complex Astera Bansko
Apartment Tourist Complex Astera
Astera Bansko Hotel Spa
Tourist Complex Astera
Apartment Tourist Complex SPA Astera Bansko
Apartment Tourist Complex & SPA Astera Bansko Hotel
Apartment Tourist Complex & SPA Astera Bansko Bansko
Apartment Tourist Complex & SPA Astera Bansko Hotel Bansko

Frequently asked questions

Does Apartment Tourist Complex & SPA Astera Bansko offer free cancellation for a full refund?
Yes, Apartment Tourist Complex & SPA Astera Bansko does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Apartment Tourist Complex & SPA Astera Bansko?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Apartment Tourist Complex & SPA Astera Bansko?
Yes, there's an indoor pool, an outdoor pool and a children's pool. Guests have pool access from 10 AM to 8 PM.
Are pets allowed at Apartment Tourist Complex & SPA Astera Bansko?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Apartment Tourist Complex & SPA Astera Bansko?
Yes, there's free self parking.
What are the check-in and check-out times at Apartment Tourist Complex & SPA Astera Bansko?
You can check in from 2:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of EUR 15 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Apartment Tourist Complex & SPA Astera Bansko and nearby?
Have fun with on-site winter activities such as skiing. Additional recreation on-site includes bowling. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Apartment Tourist Complex & SPA Astera Bansko also has a lazy river and a sauna, as well as a steam room.
Are there restaurants at or near Apartment Tourist Complex & SPA Astera Bansko?
Yes, MUSSELS FARM offers garden views. Nearby restaurants include Gloria Boutique (3-min walk), Victoria (4-min walk) and Veselo Selo Bansko (5-min walk).
Does Apartment Tourist Complex & SPA Astera Bansko have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Apartment Tourist Complex & SPA Astera Bansko like?
Apartment Tourist Complex & SPA Astera Bansko is located a short 5-minute walk from Bansko Ski Resort. Travellers say that this hotel is in a good location.

Overall score and ratings

8.0

Very good

8.2/10

Cleanliness

7.9/10

Staff & service

9.0/10

Amenities

8.1/10

Property conditions & facilities

10/10 Exceptional

great place
good stay !
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Facilities are fantastic and also the location. Beautiful hotel
1-night trip
Verified Expedia guest review

8/10 Very good

Teodor, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yaffa, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

6-night trip
Verified Expedia guest review

10/10 Exceptional

Nice location , very good spa complex. Nice breakfast and dinner. 5 min a walk from gondola and turist center
5-night trip with friends
Verified Expedia guest review

6/10 Good

Positive: Good pool & spa facilities. Friendly staff. Negative: the room was noisy. The food at breakfast & dinner was awful.
4-night trip
Verified Expedia guest review

8/10 Very good

Good hotel, great location
The reception team are very helpful and always greeted you as you come out of the lift's. Our room was great on the 5th floor with 2 balconies. The cleaning was not great by the maids but all in all a fab room and good hotel.
Kim, 9-night family trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice comfortable hotel
Great location, staff and amenities. Will deffo be returning in the future. The only thing I wasn't too keen on was the buffet style breakfast and dinner. There are many places to eat close by at good prices though.
Paul, 5-night trip
Verified Expedia guest review