Grand Hotel Bansko

Photo gallery for Grand Hotel Bansko

Primary image
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Minibar, in-room safe, blackout curtains, soundproofing

Overview of Grand Hotel Bansko

Grand Hotel Bansko

4.0 star property
4-star hotel in Old Town Bansko with spa and casino

6.0/10 Good

3 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Glazne str, 5, Bansko, 2770
Main amenities
  • Daily housekeeping
  • Casino
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Ski storage
  • Fitness centre
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
For families
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

About this property

Grand Hotel Bansko

Try your luck at the casino when you stay at Grand Hotel Bansko in Bansko. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps or facials. Other highlights at this upmarket hotel include an indoor pool, a poolside bar and a fitness centre.


All-inclusive room rates at Grand Hotel Bansko are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).


Bulgarian, English, German, Greek

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 207 rooms


  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Supervised childcare*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Off-site parking within 66 ft (BGN 10 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's games

What to do

  • Fitness classes
  • Skiing nearby
  • Snowmobiling nearby

Working away

  • Business centre
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas
  • Ski storage
  • Snow sports gear


  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Casino
  • Full-service spa
  • Sauna
  • Steam room


  • Lift
  • In-room accessibility
  • Visual fire alarm
  • Well-lit path to entrance


  • Bulgarian
  • English
  • German
  • Greek

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Fan
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi
  • Free local calls


  • Daily housekeeping
  • In-room safe

Special features


All-inclusive room rates at Grand Hotel Bansko are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds


  • Parking is available nearby and costs BGN 10 per day (66 ft away)

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.


Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing that there's a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Grand Hotel Bansko Hotel
Grand Hotel Bansko Bansko
Grand Hotel Bansko Hotel Bansko
Grand Hotel Bansko All Inclusive

Frequently asked questions

Overall score and ratings






Staff & service


Property conditions & facilities



10/10 Exceptional

Great place!
I was pleasantly surprised by the hotel. Recommend.
Emil, 1-night trip
Verified guest review

6/10 Good

Trying to be posh, but isn’t working for them!
We have reserved a deluxe room with one queen bed and 1 sofa bed. This has been stated on our confirmation email of the type of room . Once we have arrived, the receptionist gave us a standard room. Which looked nothing like what we have reserved. Going back to the reception and mentioned that we booked deluxe not standard. The guy tried to make excuses stating that each room is different. However, it was very obvious that this isn’t a deluxe room by judging from the size of the room and the size of the bed. It was frustrating how he was giving all sort of excuses as if we are stupid and don’t know the difference. After everything , we got the deluxe room but with no sofa bed and it was stated in our reservation. At this point I had bad impression already didn’t want to make the situation worse so we just accepted the second room . The all inclusive service was quite frustrating. Cocktail wise , all they offered was the sex on the beach and tequila sunrise. For some unknown reason , they didn’t want to make other cocktails. Therefore the whole cocktail menu seemed very limited. The buffet food was great with variety of foods that were well prepared. Drink wise from the machines were very cheap and watery. The spa itself was very good , had a lot of spa rooms and space. The cleanliness was on point. Mini fridge bar in the room was quite empty, we finished all the drinks in one night. The next day and the day after nobody refilled the fridge.
2-night trip
Verified guest review

2/10 Poor

Nooit zo slecht gehad, bij het zwembad moest voor de drankjes betaald worden, terwijl het een all inclusief boeking was, onvriendelijk en arrogant personeel. Volgende dag zijn we weggegaan door ontevredenheid. Nooi meer!
Emil, 2-night romance trip
Verified guest review