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Hotel Riu Gran Canaria - All Inclusive

Photo gallery for Hotel Riu Gran Canaria - All Inclusive

6 outdoor pools, pool umbrellas, pool loungers
Suite, Balcony, Sea View | Beach/ocean view
Family Room, Balcony, Garden View | Bathroom | Shower, hair dryer, towels
Gym
Aerial view

Overview of Hotel Riu Gran Canaria - All Inclusive

Hotel Riu Gran Canaria - All Inclusive

4.0 star property
All-inclusive property with spa, near Maspalomas Dunes
8.8 out of 10 Fabulous
8.8/10 Fabulous

460 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Urb. Las Meloneras s/n, Maspalomas, San Bartolome de Tirajana, Gran Canaria, 35106
Main amenities
  • Daily housekeeping
  • Near the beach
  • 6 restaurants and 6 bars/lounges
  • Full-service spa
  • 6 outdoor pools
  • Free children's club
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Children's pool
  • Waterslide
  • Pool bar
Feel at home
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Garden

Room options

About this area

What's nearby

  • Meloneras Beach - 1 min drive
  • Maspalomas Lighthouse - 2 min drive
  • Aqualand Maspalomas - 8 min drive
  • Yumbo Shopping Center - 10 min drive
  • Maspalomas Dunes - 10 min drive
  • Playa del Cura - 15 min drive
  • Puerto Rico Beach - 23 min drive
  • Amadores Beach - 17 min drive
  • Lago Taurito Water Park - 20 min drive
  • Mogan Port - 23 min drive
  • Mogán Beach - 25 min drive

Getting around

  • Las Palmas (LPA-Gran Canaria) - 51 min drive

Restaurants

  • Riu Cocktail Bar - 1 min walk
  • K1 Terraza Chill Out - 10 min walk
  • Strandapotheke - 16 min walk
  • Restaurant Atlántico - 8 min walk
  • El Senador - 16 min walk
Map

About this property

Hotel Riu Gran Canaria - All Inclusive

Hotel Riu Gran Canaria - All Inclusive features a free kids' club and puts you within a 15-minute drive of Maspalomas Dunes. Guests can be pampered with massages at the spa, and Las Dunas, one of 6 restaurants, serves breakfast, lunch and dinner. Other highlights at this upmarket property include 6 outdoor pools, a poolside bar and a fitness centre. Fellow travellers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Fitness facilities
Tennis
Volleyball
Spa facilities
Limited spa services
Children's club

Entertainment

On-site entertainment and activities
On-site live performances

Languages

Dutch, English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 639 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:30 AM
  • 6 restaurants
  • 6 bars/lounges
  • Poolside bar
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground

What to do

  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Concerts/live shows
  • Beach nearby
  • Bike rentals nearby

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Hair salon
  • Multilingual staff
  • Beach sunloungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Garden
  • Terrace
  • Fitness centre
  • 6 outdoor pools
  • Full-service spa
  • Water slide

Accessibility

  • Lift

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Electric kettle

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include massages. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Las Dunas – This buffet restaurant serves breakfast, lunch and dinner.
Atlántico – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
Kaori – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Amore Mio – This theme restaurant only serves dinner. Reservations are required. Open daily.
Kulinarium – This restaurant only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Renovations and closures

This property will be closed from 17 April 2023 to 10 August 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility or hot tub
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Covid-19 Health Protocol (RIU) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

ClubHotel Riu Gran Canaria All Inclusive
ClubHotel Riu Gran Canaria San Bartolome de Tirajana
ClubHotel Riu Gran Canaria
Hotel Riu Gran Canaria San Bartolome de Tirajana
Riu Gran Canaria San Bartolome de Tirajana
Riu Gran Canaria Bartolome Ti
Hotel Riu Gran Canaria
Hotel Riu Gran Canaria - All Inclusive All-inclusive property
Hotel Riu Gran Canaria - All Inclusive San Bartolome de Tirajana

Frequently asked questions

Is Hotel Riu Gran Canaria - All Inclusive currently open?
This property will be closed from 17 April 2023 to 10 August 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
Does Hotel Riu Gran Canaria - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Gran Canaria - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Riu Gran Canaria - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Riu Gran Canaria - All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Hotel Riu Gran Canaria - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Riu Gran Canaria - All Inclusive?
Sorry, there's no on-site parking at Hotel Riu Gran Canaria - All Inclusive.
What are the check-in and check-out times at Hotel Riu Gran Canaria - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM.
What is there to do at Hotel Riu Gran Canaria - All Inclusive and nearby?
Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes aerobics , basketball and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Hotel Riu Gran Canaria - All Inclusive also has 6 bars and a water slide, as well as a fitness centre and a garden.
Are there restaurants at or near Hotel Riu Gran Canaria - All Inclusive?
Yes, there are 6 on-site restaurants, featuring Asian cuisine.
Does Hotel Riu Gran Canaria - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Gran Canaria - All Inclusive like?
Hotel Riu Gran Canaria - All Inclusive is a short 10-minute walk from Meloneras Beach and 13 minutes' walk from Maspalomas Lighthouse. Travellers say that this property is in a good location.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.7/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

6/10 Good

Not Adult only section
My biggest complaint about the hotel is that there were specific adult only sections and they did not enforce nor were they consistent with the actual adult only section not only were children allowed to stay in the building they were allowed in the Jacuzzi, where it was specifically posted that only adults were allowed in as well as the spa area. The Hotel did have posted signs all over the place, stating where children were allowed to go however, none of the staff actually enforced until they were asked to do so. Also, this hotel is mainly for Nordic country Europeans, and that was made very prevalent multiple times by different staff members when we were question as to why we were there or if we truly were staying at the hotel Lastly, the food in the all inclusive is not worth it, you can get better food outside of the hotel for cheaper prices.
Jacqueline, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had an excellent holiday!
Pramodini, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing Facilities and great customer service
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Hotels.com guest review

2/10 Poor

Stay Away!
If I could give no stars to this place I would, but the 1 star goes to some of the staff like Sarah who was kind & accommodating. Besides that it was not a positive stay and the food was sub-par. My fiancée had a burn accident with the soup they were serving and ended up with 2nd and 3rd degree burns. They don’t put caution signs or hot labels. No one ever checked on us or tried to help assist when he got burned. They said they only allow staff members to use first aide kits, didnt have a doctor come onsite, & just called us a taxi for the hospital. If he would have had some assistance & cold water immediately we wouldn’t have had a $600 doctor bill! It ruined the rest of our trip because we couldnt do anything in water or excursions. The rooms are basic & have funny smells. The A/C in the rooms dont work well & the shower water fills up over your feet while your showering & the drain takes about 12-15 mins to drain the water out. Oh & when asked to speak with a manager they kept saying he wasn’t available until the very last day right before we were traveling home! Thanks again for your terrible service and treatment. If you’re American, stay away from this place!
ASHLEY, 2-night trip
Verified Hotels.com guest review

2/10 Poor

ASHLEY, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Manfred, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff were fantastic, property could use an update but it’s adequate. Japanese restaurant was horrible. Everything else was fantastic
Clare, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Darwin, 4-night trip
Verified Expedia guest review

8/10 Very good

Family Trip turned Couples Getaway
We originally booked this trip as a family vacation but with some last-minute changes, we were able to go away, just me and my husband. We made this decision about 2 weeks before our trip and every time we called the head office of RIU they gave us an incredibly hard time when trying to change the booking (I had paid for last-minute cancellation so it shouldn't have been a problem). They refused to guarantee us that the change could be made meaning we would be paying for our daughter even though she wasn't coming. We were very annoyed but, decided to deal with it when we arrived at the hotel. I am SO SO pleased to say that the hotel staff immediately made the change without any difficulty or questioning or anything. They were so accommodating and made us very happy right away without any hassle. Right away the trip started great, we were very thankful for this save in money. Otherwise, the hotel is exactly as advertised. It is a 4-star so the food was good but not great. The specialty restaurants only offered a few changes in the menu except for their Asian restaurant which was completely different food than the normal buffet and a pleasant suprise. The rooms were clean, bathrooms updated but, beds were not super comfortable but it didn't disrupt us much. The pools were all fantastic, the entertainment was great, super family-oriented, and workouts by the pool and in the pool were fun. Overall a great hotel for the price, I would definitely go back!
Kain, 6-night trip
Verified Hotels.com guest review