Originally I was put in room the size of a closet, literally, I could not fit my very modest suit case there. No wardrobe, no desk, nothing ... I asked for a different room, but was told that I can upgrade for additional price. After I complained to Expedia, next day my room was upgraded for free. Although a better room, it still fell short of 4 star hotel. No room service, very basic conditions. What was particularly upsetting is that WiFi connection WAS NOT SECURE. I was intended to work from there and was not able to.