The Ritz-Carlton Maui, Kapalua

Photo gallery for The Ritz-Carlton Maui, Kapalua

Primary image
Beach nearby, white sand, free beach shuttle, beach cabanas
Beach nearby, white sand, free beach shuttle, beach cabanas
Beach nearby, white sand, free beach shuttle, beach cabanas
3 outdoor pools, pool cabanas (surcharge), pool loungers

Overview of The Ritz-Carlton Maui, Kapalua

The Ritz-Carlton Maui, Kapalua

5.0 star property
5-star beach resort with golf course, near Napili Bay

9.0/10 Superb

1,004 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
1 Ritz-Carlton Drive, Lahaina, HI, 96761
Main amenities
  • Daily housekeeping
  • Golf course
  • Near the beach
  • 6 restaurants and 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free beach shuttle
  • 2 outdoor tennis courts
  • 24-hour fitness centre
  • Sauna
  • Steam room
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Separate bath and shower

Room options

About this area

What's nearby

  • Napili Bay - 24 min walk
  • Whalers Village - 16 min drive
  • Kaanapali Beach - 17 min drive
  • Lahaina Harbor - 26 min drive

Getting around

  • Kapalua, HI (JHM-West Maui) - 10 min drive
  • Kahului, HI (OGG) - 54 min drive
  • Lanai City, HI (LNY-Lanai) - 24 miles/38.6 km
  • Kalaupapa, HI (LUP) - 25.2 miles/40.6 km
  • Hoolehua, HI (MKK-Molokai) - 30.3 miles/48.7 km
  • Lahaina Sugar Cane Train Station - 17 min drive
  • Area shuttle
  • Free beach shuttle

Restaurants

  • Sansei Seafood Restaurant & Sushi Bar - 5 min walk
  • The Banyan Tree - 10 min walk
  • The Gazebo Restaurant - 4 min drive
  • Sea House Restaurant - 4 min drive
  • Merriman's Maui - 4 min drive

About this property

The Ritz-Carlton Maui, Kapalua

5-star luxury resort by the ocean, rejuvenated in 2018
Close to Napili Bay, The Ritz-Carlton Maui, Kapalua provides 18 holes of golf, a beach bar and a poolside bar. This resort is a great place to bask in the sun with a white sand beach, beachfront dining and beach cabanas. Indulge in a body treatment, aromatherapy and a massage at The Waihua Spa, the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants, which feature seafood and a poolside location. The 24-hour gym offers Pilates classes and aerobics classes; other things to do include basketball, ecotours and surfing/body boarding. Free in-room WiFi is available to all guests, along with a corner/local shop and a terrace.
Additional perks include:
  • 3 outdoor pools and a children's pool, with cabanas and sunloungers
  • Buffet breakfast (surcharge), 2 outdoor tennis courts and valet parking (surcharge)
  • An area shuttle, an electric car charging station and ATM/banking services
  • A living plant wall, multilingual staff and evening entertainment
  • Guest reviews say great things about the location
Room features
All 463 rooms have comforts, such as 24-hour room service and premium bedding, as well as perks, such as furnished lanais and pillow menu.
More amenities include:
  • Free infant beds and free extra beds
  • LED light bulbs and composting
  • Rainfall showers, designer toiletries and deep-soaking baths
  • 65-inch Smart TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, DVD players and daily housekeeping

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast and lunch
This information is provided by our partners.

At a glance

Hotel size

  • 463 units
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 4 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (16 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (USD 45 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Off-site

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends
  • 6 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Children's pool
  • Playground
  • Local/corner shop
  • Children's menu

What to do

  • Free beach shuttle
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Ecotours
  • Snorkelling
  • Surfing/body boarding
  • Evening entertainment
  • Shopping
  • Beach access
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Zip-lining nearby
  • Whale watching nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (200000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Beach cabanas (surcharge)
  • Free beach shuttle
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Piano
  • 24-hour fitness centre
  • 18 holes of golf
  • 3 outdoor pools
  • Art gallery on site
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Close-captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 65-inch Smart TV
  • Premium cable channels
  • Netflix
  • Films for purchase

Home comfort

  • Air conditioning
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Furnished lanai

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Composting
  • Mobile key entry

Special features

Spa

The Waihua Spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

Dining

The Banyan Tree – This poolside restaurant specialises in seafood and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Kai Cafe – This café serves breakfast, lunch and light fare. Open daily.
Burger Shack – This beach family restaurant specialises in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
'Olu Cafe – This poolside café specialises in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Alaloa Lounge – Overlooking the ocean and pool, this lobby lounge specialises in American cuisine and serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 46.97 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Beach access
    • Fitness centre access
    • Sporting facilities or equipment
    • Shuttle service
    • Internet access (may be limited)
    • Newspaper
    • Phone calls (may be limited)
    • In-room safe
    • In-room bottled water
    • In-room coffee
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 50 for adults and USD 25 for children (approximately)
  • Late checkout can be arranged for an extra charge of USD 150 (subject to availability)

Parking

  • Valet parking costs USD 45 per day

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Children under 17 years old are not allowed in the health club or fitness facility without adult supervision
  • Guests under 15 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and lunch.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

State tax ID – 234409

Also known as

Ritz-Carlton Kapalua Hotel
Ritz-Carlton Kapalua Resort Lahaina
Ritz-Carlton Kapalua Lahaina
The Ritz Carlton Kapalua
The Ritz Carlton Kapalua
The Ritz Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalua Resort
The Ritz-Carlton Maui, Kapalua Lahaina
The Ritz-Carlton Maui, Kapalua Resort Lahaina

Frequently asked questions

Does The Ritz-Carlton Maui, Kapalua offer free cancellation for a full refund?
Yes, The Ritz-Carlton Maui, Kapalua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Ritz-Carlton Maui, Kapalua?
As of 6 October 2022, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Maui, Kapalua on 7 October 2022 start from €996, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Ritz-Carlton Maui, Kapalua?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Ritz-Carlton Maui, Kapalua?
Yes, there are 3 outdoor pools and a children's pool. Guests have 24-hour pool access.
Are pets allowed at The Ritz-Carlton Maui, Kapalua?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Ritz-Carlton Maui, Kapalua?
Yes. Valet parking costs USD 45 per day. Electric car charging is available.
What are the check-in and check-out times at The Ritz-Carlton Maui, Kapalua?
You can check in from 4 PM - midnight. Check-out time is noon. Late check-out is available for a charge of USD 150 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at The Ritz-Carlton Maui, Kapalua and nearby?
Have fun with on-site activities such as snorkelling and surfing, and practise your swing on the golf course. Additional recreation on-site includes aerobics , basketball and ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. The Ritz-Carlton Maui, Kapalua also has 3 bars, a 24-hour fitness centre and a sauna, as well as beach cabanas and a garden.
Are there restaurants at or near The Ritz-Carlton Maui, Kapalua?
Yes, there are 6 on-site restaurants, featuring al fresco dining, seafood and garden views. Nearby restaurants include Sansei Seafood Restaurant & Sushi Bar (5-min walk), The Banyan Tree (10-min walk) and Maui Brewing Company (2.9 mi).
Does The Ritz-Carlton Maui, Kapalua have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does The Ritz-Carlton Maui, Kapalua have any outdoor private spaces?
Yes, every room features a furnished lanai.
What's the area around The Ritz-Carlton Maui, Kapalua like?
The Ritz-Carlton Maui, Kapalua is a short 9-minute walk from West Maui Mountains and 18 minutes' walk from Kapalua Golf Resort Bay Course. The local area is walkable and popular for its beaches.

Overall score and ratings

9.0

Superb

9.5/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Exceptional

Anniversary trip
Our favorite place we stayed on Maui. Loved the area and the resort!
shannon, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service. We love the pool and a quick walk to the beach. They also offer free shuttle to Kapalua bay beach which is great for snorkeling.
Fuk Kwai, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous property! The trails all around are amazing! Incredible views all around.
Markus, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice
Kumiko, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

..
Tarun, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Staff was great and very efficient and friendly. Everything was very clean and food was great (poolside and lounge area).
Nancy, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Su Yi, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The Ritz in Maui is a beautiful property with a warm and welcoming vibe. The grounds are gorgeous and the staff is very professional. We loved the location of our room near the end of the hall overlooking the grounds and ocean. My only criticisms are that it could use a little updating in the rooms and the food and drinks are way overpriced. $27 for a martini or $25 for a glass of wine (both equal to the retail cost of a bottle) made it feel like you were being taken advantage of). We loved the surrounding are and the hotel itself. Paradise!
Kathryn lee, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

This was my first stay at a Ritz-Carlton, but not my first stay at a Hawaiian resort. I think because of the branding, I was expecting an elevated experience, but really it was on par with any other 4-5 star resort I've stayed at. The staff were very friendly and helpful, and gave us a very warm welcome. The grounds were gorgeous, the pools were warm and lovely. The rooms were clean and comfortable. The hotel seems like it was built or renovated in the early 2000s, so looking a little threadbare in places. My only real gripe was the prices for food and drink. I paid $22 for a piña colada, and it wasn't even blended properly, and didn't taste like it had any alcohol in it. $28 for ahi poke, which was 1/2 of fish with no flavor. We did have a tasty breakfast on the first day, but $49 for a breakfast buffet seems excessive. Would also be nice to have a self park option, at a lower cost.
Megan, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Jonathan, 4-night trip
Verified Expedia guest review