6 December 2022
We arrived for them to tell us the hotel was closed because the systems were down. No one called to tell us so we could make a new reservation elsewhere. No apology, no trying to help us find a place or offer of a discount for another stay. Worst customer service ever. I do not recommend in case you show up and they are closed and dont bother to let you know. We stayed at hotel next door and customer service was great!! I highly recommend them!!
shawn, 2-night trip
Verified Hotels.com guest review