Novotel London ExCeL

4.0 star property
Eco-friendly hotel with restaurant, connected to the convention centre, near ExCeL Exhibition Centre

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel London ExCeL

Miscellaneous
Terrace/patio
Reception
Exterior
Bar (on property)

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Connecting rooms available
  • Bar
  • Pet-friendly
  • 24/7 front desk
  • Gym
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • Terrace

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
The price is €131
includes taxes & fees
2 Jan - 3 January 2025

Room options

Available filters for rooms
Showing 6 of 6 rooms

Standard Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Single Beds

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

Room, 1 Queen Bed, Accessible

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 Queen Bed

Premium Room, 1 Queen Bed (Executive)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

What's nearby

  • ExCeL Exhibition Centre - 3 min walk
  • Royal Victoria Bridge - 4 min walk
  • IFS Cloud Royal Docks Station - 5 min walk
  • O2 Arena - 9 min drive
  • Westfield Stratford City - 9 min drive

Getting around

  • London (LCY-London City) - 6 min drive
  • London (SEN-Southend) - 45 min drive
  • London (STN-Stansted) - 50 min drive
  • London (LTN-Luton) - 58 min drive
  • Gatwick Airport (LGW) - 69 min drive
  • Heathrow Airport (LHR) - 83 min drive
  • West Ham Station - 4 min drive
  • Limehouse Station - 6 min drive
  • Stratford Station - 8 min drive
  • Royal Victoria DLR Station - 6 min walk
  • Custom House Station - 6 min walk
  • West Silvertown Station - 11 min walk

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co - ‬3 min walk
  • ‪Upper Deck Restaurant - ‬2 min walk
  • ‪Nakhon Thai - ‬8 min walk

About this property

Novotel London ExCeL

At Novotel London ExCeL, you'll be a short five-minute drive from ExCeL Exhibition Centre and Thames River. Guests can visit the fitness centre for a workout or grab a bite to eat at Upper Deck, which serves breakfast, lunch and dinner. Other highlights at this eco-friendly hotel include a bar/lounge, a sauna and a steam room. The helpful staff and location get great marks from fellow travellers. Public transportation is only a short walk: Royal Victoria DLR Station is 6 minutes and Custom House Station is 6 minutes.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

At a glance

DONE

Hotel size

    • 257 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 5:00 AM
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (GBP 25 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Sailing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (4532 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness centre
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Area rugs in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Upper Deck – This brasserie serves breakfast, lunch and dinner.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 18.10 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Parking

  • Self-parking costs GBP 25 per night with in/out privileges

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Novotel London ExCeL Hotel
Novotel ExCeL Hotel
Novotel London ExCeL
Novotel ExCeL
Accor London Excel
Novotel London Excel Hotel London
Novotel London ExCeL England
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Does Novotel London ExCeL offer free cancellation for a full refund?
Yes, Novotel London ExCeL does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Novotel London ExCeL?
Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel London ExCeL?
Yes. Self-parking costs GBP 25 per night.
What are the check-in and check-out times at Novotel London ExCeL?
Check-in start time: 3:00 PM; check-in end time: 5:00 AM. Check-out time is noon. Contactless check-out is available.
What is there to do at Novotel London ExCeL and nearby?
Have fun during the warmer months with activities nearby such as sailing. Enjoy amenities such as a sauna and a steam room.
Are there restaurants at or near Novotel London ExCeL?
Yes, there's an on-site restaurant, Upper Deck.
What's the area around Novotel London ExCeL like?
Novotel London ExCeL is in Newham, a short 6-minute drive from London (LCY-London City) and 3 minutes' walk from ExCeL Exhibition Centre. Travellers give top marks for the hotel's prime location.

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Brian, 1-night trip
Verified Hotels.com guest review

6/10 Good

Gemma, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

GARY, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Christopher James, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Katherine, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

I am writing to express my dissatisfaction with the condition of the executive room I was assigned during my recent stay at your hotel. I had high expectations based on the price and the room type I booked, but unfortunately, my experience was far below these expectations. Upon arrival, I immediately noticed that the room had not been properly cleaned. The bed was untidy, and the carpet was visibly dirty. The mirrors were smeared and had clearly not been cleaned. Most concerning were the pillowcases, which had visible red/brown stains on them — an unacceptable condition. Additionally, the air conditioning in the room was not functioning properly. Despite having the AC running for over five hours straight, the room remained uncomfortably hot, making it difficult to relax or sleep. This, combined with the other cleanliness issues, made my stay much less pleasant than anticipated. I had specifically booked an executive room, expecting a certain level of comfort and quality, including a nice view and a balcony. However, there was no balcony, and the view from the room was disappointing, which further detracted from my experience. Given the poor state of the room, the non-functioning AC, and the discrepancies between what was promised and what was delivered, I feel that the standards of cleanliness and service were far below what should be expected from a hotel of your reputation. I kindly request that you address this matter , whether through a partial refund, compensation.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Kerry, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Lack of Ventilation and A/C
It was decent hotel i stayed over last weekend but it was lack of ventilation is terrible and air conditioning doesnt exist in my hotel executive room was not good i couldnt even breathe and it was too hot to sleep overnight
Kevin, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Delightful Docklands
Lovely location and great service. There were a couple of things we needed and were sorted as soon as we asked.
Michael, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Simon, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect stay
From the start to finish can’t fault anything. We arrived earlier than check in but was able to leave our bags and explore London before coming back. Slept like a log and the breakfast was amazing. Will definitely be returning here again very soon. Highly recommended, friendly and very accommodating staff. Thank you
Victoria, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Georgina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Antoinette, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Poor sleep quality due to room temperature
The room was hot and stuffy due to there being no control over the temperature. As a result, I didn't sleep very well.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful hotel and nice ambience with picturesque view near the restaurant. We had a small issue with our room but overall good place to stay.
Josephine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mariana, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Katie, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Leonard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tom, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Ajibola, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Bob, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Hotels.com guest review