Shangri-La The Shard, London in London

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Suite (Shangri-La) | Living area | 40-inch LED TV with digital channels, TV, pay films

Overview
Rooms
Location
Amenities
Policies

Riverfront hotel with 2 bars/lounges, near Borough Market

9.4/10 Exceptional

1,000 verified Hotels.com guest reviews

Property highlights

Pool

Spa

Airport transfer

Pet-friendly

Parking available

Free WiFi

31 St Thomas Street, London, England, SE1 9QU

Main amenities

Daily housekeeping
Restaurants and 2 bars/lounges
Indoor pool
Breakfast available
24-hour fitness centre
Sauna
Free use of bicycles
Valet parking
Self parking
24-hour room service
Coffee shop/cafe
Spa services

For families

Cots/infant beds (surcharge)
In-room childcare (surcharge)
Connecting/adjoining rooms available
Private bathroom
Separate bath and shower
Cable/satellite TV service

Room options

About this area

What's nearby

In London City Centre
The Shard - 1 min walk
Thames River - 8 min walk
Tower Bridge - 14 min walk
Tower of London - 17 min walk
London Bridge - 20 min walk
St. Paul's Cathedral - 23 min walk
London Eye - 31 min walk
Big Ben - 35 min walk
Westminster Abbey - 39 min walk
Trafalgar Square - 39 min walk

Getting around

London (LCY-London City) - 30 min drive
London (STN-Stansted) - 46 min drive
London (LTN-Luton) - 51 min drive
Heathrow Airport (LHR) - 53 min drive
Gatwick Airport (LGW) - 83 min drive
London Bridge Station - 1 min walk
London Cannon Street Station - 14 min walk
London Waterloo East Station - 20 min walk
London Bridge Underground Station - 2 min walk
Borough Underground Station - 9 min walk
Monument Underground Station - 12 min walk
Airport shuttle (surcharge)

Restaurants

Pret a Manger - 2 min walk
Greggs - 2 min walk
The Telephone Exchange - 2 min walk
Costa Coffee - 3 min walk
TĪNG Restaurant - 2 min walk

About this property

Shangri-La The Shard, London

Putting you in a great location, within a 15-minute walk of The Shard and Tower Bridge, Shangri-La The Shard, London offers an airport shuttle (available 24 hours) for GBP 160.00 per vehicle one-way. Guests can indulge in massages and enjoy Asian cuisine at TING, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour fitness centre. The helpful staff and nice bathrooms get great marks from fellow travellers. Public transportation is only a short walk: London Bridge Underground Station is 2 minutes and Borough Underground Station is 9 minutes.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Check-in

Contactless social distancing and check-out

Cashless transactions are available for all charges at the property

Protective shields in place at main contact areas

Social distancing measures in place

Contactless room service is available.

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks available

Masks are required at the property

Hand sanitiser provided

Enhanced food service safety measures are in place

Individually wrapped food options available through room service

Reservations are required for the use of certain on-site facilities

This information is provided by our partners.

At a glance

Hotel size

202 rooms
Arranged over 19 floors

Arriving/Leaving

Check-in time from 4:00 PM until midnight
Express check-in/out available
Check-out time is 11:00 AM

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required

Pets

Pets allowed (dogs only, 1 per room, up to 50 lb per pet)*
Service animals welcome
Specific rooms only*
Food and water bowls available

Internet

Free WiFi in public areas
Free WiFi and wired Internet access in rooms

Parking

On-site self-parking (GBP 55.00 per night)
On-site valet parking (GBP 55.00 per night)

Transfers

Airport shuttle on request (available 24 hours a day)*

Other information

Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
2 bars/lounges
Restaurant
Coffee shop
Coffee/tea in a common area
Private dining
Private picnics
24-hour room service
Snack bar/deli

Travelling with children

Childcare in room (surcharge)
Children's menu

What to do

Segway hire/tours nearby

Working away

3 meeting rooms
Conference space (2335 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bike hire
Romance packages

Facilities

Safe-deposit box at front desk
24-hour fitness centre
An indoor pool
Spa services
Sauna

Accessibility

Lift
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Roll-in shower (selected rooms)
Wheelchair-accessible
Wheelchair-accessible path of travel

Room amenities

Be entertained

40-inch LED TV
Digital TV channels
Films for purchase

Home comfort

Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Dressing gowns and slippers
Iron/ironing board

Sleep well

Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
Turndown service
Alarm clock
Premium bedding
Pillow-top mattress
Cot/infant bed (surcharge)
Rollaway/extra bed (surcharge)

What to enjoy

In-room massage

Freshen up

Private bathroom
Separate bath and shower
Bidet
Designer toiletries
Hairdryer
Towels

Stay connected

Desk
Free newspapers
Free WiFi and wired Internet
Phone

Food and drink

Champagne service
High chair

Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

TING – This restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Reservations are required.

GONG – This cocktail bar specialises in Japanese cuisine and only serves light fare. Reservations are required. Open daily.

Bar 31 – This bar specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open selected days.

Sky Lounge – This Champagne bar specialises in British cuisine and serves brunch and light fare. Reservations are required. Open selected days.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of approximately GBP 42 for adults and GBP 21 for children
Airport shuttle service is offered for an extra charge of GBP 160.00 per vehicle (one-way)

Children & extra beds

In-room babysitting is available for an extra charge
Cots/infant beds are available for GBP 75.0 per night
Rollaway beds are available for GBP 75.0 per night

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of GBP 75 per pet, per night

Parking

Self-parking costs GBP 55.00 per night
Valet parking costs GBP 55.00 per night

Pool, spa, & gym (if applicable)

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Shangri Hotel Shard

Shangri La The Shard, London

Shangri-La The Shard, London Hotel

Shangri-La The Shard, London London

Shangri La Hotel At The Shard London

Shangri-La The Shard, London Hotel London

Frequently asked questions

Does Shangri-La The Shard, London offer free cancellation for a full refund?

Yes, Shangri-La The Shard, London does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Shangri-La The Shard, London?

As of 6 June 2023, prices found for a 1-night stay for 2 adults at Shangri-La The Shard, London on 26 June 2023 start from €947, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Shangri-La The Shard, London?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Shangri-La The Shard, London?

Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 6:00 PM.

Are pets allowed at Shangri-La The Shard, London?

Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 50 lb per pet. There's a charge of GBP 75 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Shangri-La The Shard, London?

Yes. Self-parking costs GBP 55.00 per night. Valet parking costs GBP 55.00 per night.

Is an airport shuttle service offered by Shangri-La The Shard, London?

Yes, an airport shuttle is available. The charge is GBP 160.00 per vehicle one-way.

What are the check-in and check-out times at Shangri-La The Shard, London?

You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at Shangri-La The Shard, London and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes segway hire. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 2 bars and a 24-hour fitness centre. Shangri-La The Shard, London also has a sauna.

Are there restaurants at or near Shangri-La The Shard, London?

Yes, TING offers Asian cuisine.

What's the area around Shangri-La The Shard, London like?

Shangri-La The Shard, London is located by the river in London City Centre, a short 2-minute walk from London Bridge Underground Station and 14 minutes' walk from Tower Bridge. Travellers give top marks for the hotel's prime location.

9.4

Exceptional

9.7/10

Cleanliness

9.4/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.1/10

Eco-friendliness