Cerulean Tower Tokyu Hotel

The hotel was exceptional with location, comfort and service. We received an upgrade and a view to die for even if Mt Fuji was hardly seen due to weather conditions. The prompt and excellent service when ordering a birthday cake with personal message on it, we have never experienced before. Very comfortable beds, linen and abundancy of amenities. We can’t wait to return and enjoy this hotel in the near future.

Cerulean Tower provided a wonderful stay for 2 nights. The staff go above and beyond to unseen levels of exceeding guest expectations. They trigger automatic door sensors as you walk up so you don't have to wait for them to open. They press the elevator button and hold the door for you so you don't have to wait for the elevator to arrive. They upgraded our room and gave us free access to the health club (gym & pool) because of my Expedia gold membership. They even left us an exquisitely wrapped and very tasty box of Japanese desserts as a gift. Location was perfect. The room was huge with a bathtub overlooking the city. 7-Eleven on the ground floor for convenience and many restaurants to choose from inside the hotel. It did cost a little more than comparable hotels during the same days but it was worth it and the value was undeniable.

Pre-booked an Exec Lounge room, but Coved-19 meant the lounge was closed - and no buffet service including breakfast. No offer of a refund, and an actual service provision that was very poor. Mean breakfast options for example. Surprising to feel so poorly treated when they desperately needed business. We will never return.

Everything just perfect. Early check in,upgraded room with beautiful view. Stud very helpful.

Not too far from JR Shibuya, family mart and 7-eleven within walking distance, convenient airport transfers too. Honored Hotels.com Gold VIP status with complimentary upgrade + free usage of the gym which was nice. Room was very clean and luxurious but pillows could have been better. For the price of the suite, I would have half-expected a pillow menu? That being said, this hotel has one hell of a view! No need to pay extra just to go up to Shibuya Sky ;)

Amazing service! Treated like royalty. Would definitely stay again!

My stay at the Cerulean Tower must be one of my favourite ever stays. Upon checkin, as a Expedia Gold VIP member I was given a room upgrade to a corner room on a high floor. It was beautiful - think “Lost in Translation” looking out over Tokyo beautiful. From the window you could see the Shibuya crossing Starbucks but you’re so high up that you don’t get the noise. You could also see Mount Fuji! The service throughout the hotel was exemplary, from the check in staff to being shown around the room, and those working in the restaurant, bars and spa. I would suggest to the hotel that breakfast and spa access should be included, though I would also gratefully note that my room upgrade came with spa access. The swimming pool and jacuzzi is beautiful and very quiet. The breakfast room is very well featured and has incredibly attentive staff (a fantastic first experience of Japanese hospitality) though at 3000¥ per person/day you may wish to get your own elsewhere or go for an inclusive package. I can’t imagine staying anywhere else in Tokyo now - thank you Cerulean Tower

Hope the hotel can improve the breakfast quality and variety in the future

Great location, established Japanese branded 5* Hotel