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All properties in Tokyo, Tokyo (prefecture), Japan
1 room, 2 adults

Shibuya Excel Hotel Tokyu

3.5-star3.5 stars
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043, Japan

3.5-star hotel with 2 restaurants, near Shibuya Crossing
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Beautiful view, nice room, not all staff friendly Nov 22, 2019
  • Good location, sizeable rooms, comfortable. Had a lovely stay.Mar 17, 2020

Shibuya Excel Hotel Tokyu

from €163
  • Excel Single Non-Smoking, 21 - 24F
  • Standard Twin Non-Smoking, 7 - 12F
  • Excel Twin Non-Smoking, 21 - 24F
  • View Single Non-Smoking, 13 - 19F
  • Standard Double Non-Smoking, 7 - 12F
  • Premier Double Non-Smoking, 13 - 19F
  • Triple Room Non-Smoking, 7 - 12F
  • Quad Room Non-Smoking, 7 - 12F
  • Semi Double Room Non-Smoking, 13 - 19F
  • View Twin Non-Smoking, 13 - 19F
  • Premier Twin, Non-Smoking, 13 - 19F
  • Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

What’s around Shibuya Excel Hotel Tokyu

Landmarks

  • In Shibuya
  • Shibuya Crossing - 3 min walk
  • Tokyo National Olympic Stadium - 34 min walk
  • Tokyo Tower - 2.9 mi / 4.6 km
  • Tokyo Imperial Palace - 4.1 mi / 6.6 km
  • Tokyo Dome - 6.6 mi / 10.7 km
  • Toyosu Market - 8.7 mi / 13.9 km
  • Sensō-ji Temple - 10.5 mi / 16.9 km

Getting around

  • Narita Intl. Airport (NRT) - 53 min drive
  • Haneda Airport (HND) - 17 min drive
  • Shinsen Station - 8 min walk
  • Daikan-yama Station - 17 min walk
  • Harajuku Station - 18 min walk
  • Shibuya Station - 2 min walk
  • Omote-sando Station - 18 min walk
  • Meiji-jingumae 'Harajuku' Station - 20 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Self parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service
Working away
  • Conference space size (feet) - 108
  • Conference space size (meters) - 10
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • Japanese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Pay movies
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Shibuya Excel Hotel Tokyu’s small print

Also known as

  • Excel Hotel Tokyu
  • Shibuya Tokyu Excel Hotel
  • Shibuya Excel Hotel Tokyu Tokyo
  • Shibuya Excel Tokyu Tokyo
  • Shibuya Excel Hotel Tokyu Hotel
  • Shibuya Excel Hotel Tokyu Tokyo
  • Shibuya Excel Hotel Tokyu Hotel Tokyo
  • Excel Shibuya Hotel
  • Excel Tokyu
  • Hotel Excel Shibuya Tokyu
  • Hotel Excel Tokyu Shibuya
  • Shibuya Excel Hotel Tokyu
  • Shibuya Excel Tokyu
  • Shibuya Tokyu
  • Shibuya Tokyu Excel

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

Self parking costs JPY 2000 per night

Buffet breakfast is offered for an extra charge of JPY 2851 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shibuya Excel Hotel Tokyu

  • Does Shibuya Excel Hotel Tokyu offer free cancellation for a full refund?
    Yes, Shibuya Excel Hotel Tokyu does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Shibuya Excel Hotel Tokyu?
    Yes. Self parking costs JPY 2000 per night.
  • Are pets allowed at Shibuya Excel Hotel Tokyu?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Shibuya Excel Hotel Tokyu?
    You can check in from 2 PM to midnight. Check-out time is 11 AM.
  • Are there restaurants at or near Shibuya Excel Hotel Tokyu?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Hobgoblin Shibuya (1-min walk), Tonkatsu Maisen (1-min walk), and L'Occitane Café (1-min walk).
  • Is airport shuttle service offered by Shibuya Excel Hotel Tokyu?
    Yes, an airport shuttle is available.
  • What is there to do near Shibuya Excel Hotel Tokyu?
    Recommended spots to visit include Shibuya Crossing (3-min walk) and Tokyo National Olympic Stadium (1.8 mi), along with Tokyo Tower (2.9 mi) and Tokyo Imperial Palace (4.1 mi).

Recent reviews

Fabulous 8.8 From 1,168 reviews

Exceptional 10.0
10/10 fantastic hotel to stay
This hotel has fantastic views from the rooms and elevators. Finding the hotel was easy, it has great access to all amenites (shops, restaurants and transport). Check-in was easy and the staff were really friendly and approachable. the hotel was VERY clean including shared areas such as lifts and the laundry facilities. Our hotel room was on the 19th floor, had an awesome view to Yoyogi park, Shinjuku, and over the heart of Shibuya. The room was easily big enough for a couple and our luggage, with multiple places to store our stuff and sit. Bed was comfortable and a good size. Our room was kept very clean, tidy and well stocked with toiletries and towels etc. by housekeeping. Over-all, very impressed with our stay in this hotel. would recommend and will stay again.
Kayla, au7 night trip
Exceptional 10.0
Excellent!!!
Visited Excel Hotel back in 2004 and I loved the atmosphere, proximity to Shibuya, top notch cleanliness, and overall service. 2020 nothing changed. Amidst the new virus, great information and approach from the management, super clean and general Japanese efficiency to the detail. They even had the kindness, as we were travelling for our honey moon to welcome us with a super room, 2 bride and groom bears, chocolates and Japanese tea... Loved the hotel and for any future visit to Tokyo, I will definitely come back.
DIMITRIOS, gb3 night trip
Very Good 8.0
Nice place, great view and very convenient
Overall a very good stay in Tokyo, location is excellent right in the center overlooking Shibuya crossing. The lights and the noise can be a bit difficult to sleep through the night and the amenities are not quite on par with some of the top hotels but for the price this was a very good value and a great choice for our stay located right above the subway station making access to the entire city very easy.
Rick, us5 night trip
Exceptional 10.0
Shibuya lovers... stay here
The best hotel for convenience. Right next to Shibuya scramble crossing. Attached to all the train lines. The Ginza line entrance has moved though and is no longer beneath the hotel. A lot of construction and new development has taken place in Shibuya. The Ameba and Parco Hulic buildings now partially block the view of Yoyogi Park and Shinjuku cityscape. This is still my favorite hotel because of it's close proximity to the trains, and that it is walking distance to surrounding areas. Ebisu, Daikanyama, and Nakameguro, Harajuku, Yoyogi Park, Meiji Jingu Shrine, Omotesando are all short walks from the hotel. Great views from both restaurants on the 25th floor. Also good views of the crosswalk from the cafe on the 5th floor. Vending and ice machines on every floor. No laundromat though. No gym either. Early check-in is very pricey. Normal check-in time is a strict 2pm. But they'll store your baggage for you while you wait and explore. Late 3pm check-out was more reasonable. Normal check-out time is 11am. The have limo bus pickup to both airports. This hotel's pros outweigh any of it's disadvantages. It's just too easy to stay here and have peace of mind that your visit to Tokyo just got easier.
Russell, us10 night trip
Exceptional 10.0
Great stay in the middle of everything
Good choice for a hotel in the Shibuya area. Easy access to everything.
Ed, us3 night business trip
Very Good 8.0
Check in and room were satisfactory. Breakfast buffet was okay but could be better by having more choices of things to eat.
Michael, th3 night trip
Very Good 8.0
For a double occupancy room, there were only 2 pillows. I did not sleep well.
us1 night trip
Exceptional 10.0
love this hotel
It is our second time to stay here and will stay here again when we return to Tokyo. Close to all the shops and restaurants that we want to go to. Convenient airport bus stop at the hotel. Great service and best location. We always love our stay here.
BERNICE, ph4 night trip
Poor 2.0
Very Bad Front Office for a nice location hotel
Check in experience is bad, complaint handling of the Front Office by Ms Mariya Matsunchi is at the lowest possible ever. She is very rude in explaining hotel policy vs hotel.com booking explaination. We are end up paying additional of ¥15,000, but still her attitude still very unpleacent. We dont known why the manager dont done anything... for us this hotel experience is very low, I dont think we want to stay in this hotel again!!! Such a pity good hotel but low quality of customer services
Ir. Herry, id1 night family trip
Good 6.0
Brown out! No emergency power generator available!
No emergency power generator available! Brown out 1:30-5:30am! They should have emergency power generators! the whole hotel black out! Thank you to the billboards outside the hotel for the lights!!!
ph2 night family trip

Shibuya Excel Hotel Tokyu

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