Hilton Orlando Buena Vista Palace Disney Springs Area

4.0 star property
Art Deco hotel with 2 outdoor pools, connected to a shopping centre, near Disney Springs™

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Orlando Buena Vista Palace Disney Springs Area

2 outdoor pools, a heated pool, pool cabanas (surcharge), pool umbrellas
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
Room, 1 King Bed (Disney Springs View) | View from room
Breakfast, dinner, brunch served; American cuisine
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Internet access
    Internet access
  • Connecting rooms available
    Connecting rooms available
  • Laundry facilities
    Laundry facilities
  • Parking available
    Parking available
Main amenities
  • Restaurants and 2 bars/lounges
  • 2 outdoor pools and lazy river
  • Breakfast available
  • WiFi in the lobby
  • Fitness centre
  • Valet parking
  • Self parking
  • Children's pool
  • Pool bar
  • Coffee shop/cafe
  • Conference centre
  • Business centre
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
The price is €191
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 39 of 39 rooms

Room, 2 Queen Beds, Accessible, Pool View (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 King Beds

Family Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 8
  • 3 Queen Beds

Family Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 74 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Penthouse, 1 Bedroom, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Pool View (Island)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 74 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (2 QUEEN BEDS AND PARLOR)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 74 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Bedrooms (1 KING BED/ 2 QUEEN BEDS)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
2 bedrooms
  • Sleeps 8
  • 1 King Bed

Room, 1 King Bed (Pink Ribbon Retreat)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (1 KING BED AND PARLOR)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Single Bed, Tower (Parlor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 74 sq m
  • Sleeps 2
  • 1 Single Bed

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 74 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 74 sq m
  • Sleeps 6
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Fireworks View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 74 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Disney Springs View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View (Mobility & Hearing, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite, 2 Bedrooms, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 153 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 Bedroom, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Fireworks View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Disney Springs View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Island)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 167 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Resort View (Island Or Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, Disney View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
1900 East Buena Vista Drive, Lake Buena Vista, FL, 32830

What's nearby

  • Disney Springs™ - 10 min walk - 0.9 km
  • Disney's Typhoon Lagoon Water Park - 6 min drive - 3.5 km
  • Orlando Vineland Premium Outlets - 6 min drive - 5.2 km
  • Disney's Hollywood Studios® - 12 min drive - 8.7 km
  • Epcot® - 12 min drive - 7.7 km

Getting around

  • Orlando International Airport (MCO) - 25 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 32 min drive
  • Orlando Station - 23 min drive
  • Brightline Orlando Station - 24 min drive
  • Winter Park Station - 31 min drive

Restaurants

  • ‪The Polite Pig - ‬12 min walk
  • ‪T-Rex Cafe - ‬11 min walk
  • ‪Rainforest Cafe - ‬9 min walk
  • ‪The Boathouse - ‬13 min walk
  • ‪Starbucks - ‬4 min drive

About this property

Hilton Orlando Buena Vista Palace Disney Springs Area

Hilton Orlando Buena Vista Palace Disney Springs Area puts you a short five-minute drive from Disney Springs™ and Walt Disney World® Resort. After a dip in one of 2 outdoor pools, guests can grab a bite to eat at LetterPress, which serves American cuisine and is open for breakfast and dinner. Other highlights at this Art Deco hotel include 2 bars/lounges, a lazy river and a poolside bar. The pool and helpful staff get great marks from fellow travellers.

Languages

English, Filipino, French, German, Hindi, Japanese, Korean, Portuguese, Spanish

At a glance

Hotel size

  • 1011 rooms
  • Arranged over 27 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • On-site self-parking (USD 25 per day; includes in/out privileges)
  • On-site valet parking (USD 35 per night)
  • On-site parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • To-go breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Lazy river
  • Children's menu
  • Children's games
  • Bed rails

What to do

  • Pool table
  • Golfing nearby

Working away

  • Business centre
  • 70 meeting rooms
  • Co-working spaces
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1983
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • Heated pool
  • Lazy river
  • Banquet hall
  • Reception hall
  • Art Deco architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 104
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 104
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 79
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance
  • Ceiling hoist

Room amenities

Be entertained

  • 50-inch LCD TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone
  • Desk chair

Food and drink

  • Fridge

More

  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

LetterPress – This buffet restaurant specialises in American cuisine and serves breakfast, brunch and dinner.
SHADES – This poolside family restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open selected days.
CITRUS 28 – This café serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.
SUNNIES – This restaurant specialises in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 43.88 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness centre access
    • Housekeeping
    • In-room coffee
    • In-room safe
    • Pool access
    • Shuttle service

Optional extras

  • WiFi is available in guest rooms for USD 0.00 per day (rates may vary)
  • WiFi is available in public areas for USD 0.00 per day (rates may vary)
  • To-go breakfast is offered for an extra charge of approximately USD 10 to 30 per person

Children & extra beds

  • Rollaway beds are available for USD 15.0 per night

Parking

  • Self-parking costs USD 25 per day with in/out privileges
  • Valet parking costs USD 35 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Buena Vista Palace Hotel Lake Buena Vista
Buena Vista Palace Lake Buena Vista
Buena Vista Palace Resort Lake Buena Vista
Hilton Orlando Buena Vista Palace Disney Springs Area Hotel
Hilton Orlando Palace Hotel
Hilton Orlando Buena Vista Palace Disney Springs® Area
Hilton Orlando Buena Vista Palace Disney Springs Area Hotel

Frequently asked questions

Does Hilton Orlando Buena Vista Palace Disney Springs Area offer free cancellation for a full refund?
Yes, Hilton Orlando Buena Vista Palace Disney Springs Area does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Orlando Buena Vista Palace Disney Springs Area?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 11:00 PM.
Are pets allowed at Hilton Orlando Buena Vista Palace Disney Springs Area?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Orlando Buena Vista Palace Disney Springs Area?
Yes. Self-parking costs USD 25 per day. Valet parking costs USD 35 per night.
What are the check-in and check-out times at Hilton Orlando Buena Vista Palace Disney Springs Area?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Express check-out is available.
What is there to do at Hilton Orlando Buena Vista Palace Disney Springs Area and nearby?
Hilton Orlando Buena Vista Palace Disney Springs Area has 2 outdoor pools and 2 bars, as well as a fitness centre and a garden.
Are there restaurants at or near Hilton Orlando Buena Vista Palace Disney Springs Area?
Yes, LetterPress offers al fresco dining, American cuisine and pool views.
What's the area around Hilton Orlando Buena Vista Palace Disney Springs Area like?
Hilton Orlando Buena Vista Palace Disney Springs Area is a short 10-minute walk from Disney Springs™ and 16 minutes' walk from Walt Disney World® Resort. Travellers say that the area is walkable and good for shopping.

Hilton Orlando Buena Vista Palace Disney Springs Area Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Great family friendly hotel
Our stay was great. Excellent room and everything we needed on property. Quick walk over to Disney Springs. Great pool with lazy river. Great family friendly hotel
Ashley, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It’s the best.
This is by far our favorite hotel in the area! It’s a Disney good neighbor hotel as well which is also a huge plus! We love staying here! Our kids call it their second home!
Nickie, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Charles, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andres, 1-night trip
Verified Hotels.com guest review

4/10 Fair

kicked out of a paid room early…
Room is fine. Place is decently nice. Location is great. I had a do not disturb sign on my room and room service banged on my door 1.5 hours before check out telling me I need to check out now so they can clean. I said check out is at 11am and she threw her hands up at me. The front desk gave the most generic cookie cutter response and took no action. If you’re looking to pay for a room and be kicked out early book here. If you want a better experience pick about any other hotel in the area. I’m over at the other Hilton now and it’s far superior.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous place to stay
We were very impressed with the hotel experience everyone was super friendly we would definitely stay there again
Denise, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect location, very clean!
Great location. very clean, beautiful rooms. friendly staff.
Winnie, 1-night family trip
Verified Hotels.com guest review

6/10 Good

stephen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service, comfy rooms and best of all that lazy river! Had a great little weekend getaway. Perfect location to walk to Disney Springs. Staff was amazing.
Amber, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rose, 2-night trip
Verified Hotels.com guest review

6/10 Good

Martin, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Bad. Screeching toilet. Broken Shower.
So I’m usually very pleased with this hotel and have given it rave reviews because of its proximity to Disney springs and general amenities. I am a passholder to a park and stay there almost every visit to Orlando. That being said… this trip was no bueno. I contacted the hotel prior to my arrival to ask if they had any packages to prep a room for a celebration. I just got engaged. The answer was a thoughtless no. Could care less. I get there and check in to a mobility friendly room. The shower was one of those that had a hand held feature. The problem was it was broken, leaking and only faced the wall. Furthermore, the toilet made a terrible screeching sound for minutes after flushing. I contacted the front desk and they said they couldn’t change my room at all and would send someone within half an hour. At 11pm. I’m like forget it I’m tired. The next morning I go to the front desk and show them videos of the room so then they decide they magically have a room available to switch me. I was checking out the next morning so would only be in the new room one night. If there’s one thing that I think is TACKY is when room service bangs on the door hours before checkout. I felt rushed and disrespected after the room fiasco. They took off the self parking charges for the trouble, but still charged me. I’m irritated to be honest. I always stay here, but man this experience was really bad.
2-night trip
Verified Hotels.com guest review

6/10 Good

Tyler, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kate, 6-night family trip
Verified Hotels.com guest review

4/10 Fair

The digital key is a great idea but we came in after dark and it was impossible to find where to park, to find our building and room and to navigate the hotel....the air con was on arctic blast, the sheets smelled like bleach and the beds were incredibly uncomfortable
Andrea, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I had the chance to get a great view from my balcony. The price paid goes according to the service. Ill definitely do it again.
Natalia, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Susan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

karen, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

andrew, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Angela, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Deborah J, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Katina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Palace That isn’t a Palace
The mistake was mine—I thought I booked at the Hilton Lake Buena Vista, but turns out I ended up at the Hilton Lake Burna Cista Palace, which is definitely no palace. I even upgraded to a room with a view, hoping it would soften the blow of my error, but nope, didn’t help. Long story short, I won’t be making this mistake again—the difference in experience and cleanliness between the two places is like night and day.
Amanda, 2-night business trip
Verified Hotels.com guest review