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Westgate Lakes Resort & Spa Universal Studios Area

Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

Water park
Water park
7 outdoor pools, pool umbrellas, pool loungers
7 outdoor pools, pool umbrellas, pool loungers
Terrace/patio

Overview of Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property
4-star hotel with water park, near Orange County Convention Center

7.6/10 Good

2,802 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is €170
Price available on 05/02/2023
Map
9500 Turkey Lake Rd, Orlando, FL, 32819

Room options

About this area

What's nearby

  • Universal Orlando Resort - 43 min walk
  • Orlando Vineland Premium Outlets - 5 min drive
  • Orange County Convention Center - 7 min drive
  • Aquatica - 7 min drive
  • Universal Studios Florida - 10 min drive
  • Universal’s Islands of Adventure - 10 min drive
  • Universal CityWalk - 10 min drive
  • The Wizarding World of Harry Potter™ - 7 min drive
  • Orlando International Premium Outlets - 7 min drive
  • Walt Disney World® area - 7 min drive
  • Florida Mall - 16 min drive

Getting around

  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Orlando International Airport (MCO) - 21 min drive
  • Orlando, FL (SFB-Orlando Sanford Intl.) - 43 min drive
  • Orlando Station - 16 min drive
  • Winter Park Station - 20 min drive
  • Kissimmee Station - 31 min drive

Restaurants

  • Fogo de Chao Brazilian Steakhouse - 4 min drive
  • Outback Steakhouse - 4 min drive
  • Brick House Tavern + Tap - 4 min drive
  • Joe's Crab Shack - 4 min drive
  • Yard House - 4 min drive

About this property

Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area features a marina and puts you a short five-minute drive from Universal Orlando Resort. Guests can visit the spa to indulge in deep-tissue massages, body wraps or facials, and American cuisine is served at Drafts Sports Bar & Grill, which is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 7 outdoor pools, a water park and a poolside bar. Fellow travellers say good things about the pool and helpful staff.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 1990 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 2 per room, up to 60 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Water park access (surcharge)
  • Children's pool
  • Mini golf
  • Bowling alley
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Bowling alley
  • Mini golf
  • Kayaking
  • Fishing
  • Golf lessons nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (25000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers
  • Pool umbrellas

Facilities

  • 28 buildings/towers
  • Built in 1984
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 7 outdoor pools
  • Water park access (surcharge)
  • Arcade/games room
  • Full-service spa
  • Marina
  • 7 hot tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Laundry detergent

Sleep well

  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free local calls
  • Desk chair

Food and drink

  • Microwave
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Drafts Sports Bar & Grill – This family restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Sids Bistro – This delicatessen serves breakfast, lunch and light fare. Open daily.
Cordovano Joe's Pizza – This restaurant specialises in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli – This delicatessen specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Open daily.
Buccaneer Galley – This bar specialises in American cuisine and only serves light fare. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 19.99 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Fitness centre access
    • Sporting facilities or equipment
    • Business centre/computer access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • In-room coffee
    • Additional inclusions

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from 6 February 2023 to 17 February 2023 (completion date subject to change). The following areas are affected:
  • Water park
During renovations, the hotel will make every effort to minimise noise and disturbance.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Also known as

Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Resort Universal Studios Area
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Hotel Orlando
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Frequently asked questions

Does Westgate Lakes Resort & Spa Universal Studios Area offer free cancellation for a full refund?
Yes, Westgate Lakes Resort & Spa Universal Studios Area does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Westgate Lakes Resort & Spa Universal Studios Area?
As of 3 February 2023, prices found for a 1-night stay for 2 adults at Westgate Lakes Resort & Spa Universal Studios Area on 5 February 2023 start from €170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Westgate Lakes Resort & Spa Universal Studios Area?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lb per pet. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Westgate Lakes Resort & Spa Universal Studios Area?
You can check in from 4:00 PM - midnight. Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Westgate Lakes Resort & Spa Universal Studios Area and nearby?
Have fun with on-site activities such as kayaking, fishing and cycling and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , basketball and bowling. Indulge in a treatment at the spa and soothe your senses in one of the 7 hot tubs. Westgate Lakes Resort & Spa Universal Studios Area also has 7 outdoor pools, a sauna and a steam room, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Westgate Lakes Resort & Spa Universal Studios Area?
Yes, Drafts Sports Bar & Grill offers American cuisine. Nearby restaurants include Fogo de Chao Brazilian Steakhouse (2.3 mi), Outback Steakhouse (2.4 mi) and Brick House Tavern + Tap (2.4 mi).
What's the area around Westgate Lakes Resort & Spa Universal Studios Area like?
Westgate Lakes Resort & Spa Universal Studios Area is located a short 1-minute walk from Dr. P. Phillips Hospital. Travellers say that the hotel is in a great location.

Reviews

7.6

Good

7.9/10

Cleanliness

7.9/10

Staff & service

7.9/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Nice stay
Overall very good experience, good activities for kids . Only bad thing was the cost of entering the water park
Jorge, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Room was spacious and clean, had a mini kitchen which was helpful (and unexpected!). I did not see any recycling bins which was very disappointing. I would certainly stay here again.
Susan M, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Plan on loving this hotel
Loved the stay and the service was great. We will be coming back again
MAX, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

The room needed a few small repairs and hadn’t been completely cleaned before our arrival.
3-night family trip
Verified Hotels.com guest review

6/10 Good

Great staff, but dated and lacked on cleanliness
The resort itself is fun, and the staff were great at check in and helping me find my way around. The location is in desperate need of a remodel as everything is very dated. The jet bath tub (which is why we booked this location) was not clean, which was super disappointing.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Janine, 2-night trip
Verified Hotels.com guest review

8/10 Very good

dina, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great place! Second time back!
The staff is amazing and to be able to text them any questions and get a response in a minute or two is awesome! We love all the pools and the basketball court! Fitness center is great! The water park was closed for cleaning which was a bummer. Close and convenient to the outlet mall and International Drive with lots of great food!
Josh, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Brian, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lavon, 2-night trip
Verified Hotels.com guest review