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Shangri-La Hangzhou

4.5 star property
Luxury hotel with 2 restaurants, near West Lake

Choose dates to view prices

Photo gallery for Shangri-La Hangzhou

Restaurant
Bar (on property)
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Exterior
Lobby
Shangri-La Hangzhou offers a great location, putting you within a short 10-minute walk of West Lake. After visiting the health club for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a snack bar/deli, a terrace and a garden. Fellow travellers like the overall property condition.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Non-smoking
  • Gym
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Health club
  • 24-hour room service
  • In-room childcare
  • 24-hour business centre
  • Conference centre
  • Business centre
  • Meeting rooms
  • Airport shuttle
  • Train station pick-up service

For families (6)

  • Free cots/infant beds
  • Playground on-site
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is €107
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Presidential Suite (West)

Presidential Suite (West)

Presidential Suite (West)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 193 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview Twin

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, Lake View (West Wing)

Suite, Lake View (West Wing)

Suite, Lake View (West Wing)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview King

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview Twin

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 2 Single Beds (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 2 Single Beds (West Wing Horizon)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 51 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for West Wing Horizon Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview King

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 37 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed (West Wing Horizon)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 51 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Superior Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Superior Hillview Twin

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for West Wing Executive Suite

West Wing Executive Suite

West Wing Executive Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 52 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Hillview King

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview Twin

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Garden-view Room-Two Beds

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden-view Room-Two Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for 2-bed Room With Mountain View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

2-bed Room With Mountain View

  • Sleeps 2
  • 2 Single Beds

View all photos for Garden-view Room-King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden-view Room-King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lodge Enjoyment

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Enjoyment

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Queen Room With Mountain View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Queen Room With Mountain View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

  • Sleeps 2
  • 1 King Bed

View all photos for Cute Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Cute Family Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Garden Deluxe Room - Near Lake

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden Deluxe Room - Near Lake

  • Sleeps 2
  • 1 King Bed

View all photos for Family-friendly Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family-friendly Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Octonauts Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Octonauts Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Pleasant Goat And Big Big Wolf Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Pleasant Goat And Big Big Wolf Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Lakeside Joint Living Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Lakeside Joint Living Room

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Suite - With View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite - With View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room - Mountain-View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room - Mountain-View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Garden Deluxe Room - Near Lake, Garden-View (2 Beds)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden Deluxe Room - Near Lake, Garden-View (2 Beds)

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room (2 Beds)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room (2 Beds)

  • Sleeps 2
  • 2 Single Beds

Similar properties

Terrace/patio

Sofitel Hangzhou Westlake

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
8.4 out of 10, Very good, (427)
The price is €110
includes taxes & fees
26 Feb - 27 Feb
Sofitel Hangzhou Westlake
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About the area

Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • West Lake - 9 min walk
  • Zhejiang University Yuquan Campus - 2 min drive
  • Broken Bridge - 3 min drive
  • Lingyin Temple - 4 min drive
  • Hangzhou Tower Shopping Mall - 6 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive
  • East Railway Station - 11 min drive
  • Hangzhou Station - 19 min drive
  • East Railway Station (East Square) Station - 25 min drive
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪咬不得高祖生煎 - ‬8 min walk
  • ‪岳湖楼 - ‬1 min drive
  • ‪泰芒之星 - ‬8 min walk
  • ‪旅行者酒吧 - ‬2 min walk
  • ‪1944音乐酒吧 - ‬10 min walk

About this property

Shangri-La Hangzhou

Shangri-La Hangzhou offers a great location, putting you within a short 10-minute walk of West Lake. After visiting the health club for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a snack bar/deli, a terrace and a garden. Fellow travellers like the overall property condition.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 198 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 21
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Height restrictions apply for on-site parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Train station pickup*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Playground
  • Childcare in room (surcharge)

What to do

  • Hiking/biking trails
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference centre (9688 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 184 per person
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CNY 350.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Shangri-La Hotel Hangzhou
Shangri-La Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri-La Hangzhou Hotel
Shangri La Hotel Hangzhou
Shangri-La Hangzhou Hangzhou
Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Does Shangri-La Hangzhou offer free cancellation for a full refund?

Yes, Shangri-La Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Shangri-La Hangzhou?

Sorry, pets aren't allowed.

Is parking offered on site at Shangri-La Hangzhou?

Yes, there's free self parking. Parking spaces may be limited.

Is an airport shuttle service offered by Shangri-La Hangzhou?

Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one-way.

What are the check-in and check-out times at Shangri-La Hangzhou?

Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at Shangri-La Hangzhou and nearby?

Have fun during the warmer months with activities such as hiking. Enjoy amenities such as a health club and a garden.

Are there restaurants at or near Shangri-La Hangzhou?

Yes, there are 2 on-site restaurants.

What's the area around Shangri-La Hangzhou like?

Shangri-La Hangzhou is a short 9-minute walk from West Lake and 11 minutes' walk from Hangzhou Botanical Garden.

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Shangri-La Hangzhou Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

A great location.
jim, 2-night trip

10/10 Exceptional

Convenient location.
Hong, 2-night trip

8/10 Very good

Location is great, cross street is the lake. Staff is very friendly.
Roy, 2-night trip

10/10 Exceptional

It is a beautiful hotel on the lake with many wonderful memories.
Marcia, 2-night trip

8/10 Very good

Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
Wei Liang, 4-night trip

10/10 Exceptional

Best location
Xiaosong, 11-night trip

8/10 Very good

Very nice location, 5 minutes walk from Gushan Park.
YAN, 3-night trip

10/10 Exceptional

It is next to the lake and one of the best parks in Hangzhou.
Hongfei, 2-night trip

10/10 Exceptional

Great Resort Hotel in Xihu
Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
William, 2-night trip

10/10 Exceptional

Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Micheal, 2-night trip

8/10 Very good

Great
Guo, 3-night trip

10/10 Exceptional

Back again
CHUNGCHENG, 4-night trip

8/10 Very good

Terrible breakfast
Mikhail, 1-night trip

6/10 Good

Very old hotel
The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.
2-night trip

8/10 Very good

We had a good stay. The hotel staff were courteous. The room is clean. Somehow my booking didn't include breakfast which was a surprise. The route to the hotel is very busy and constantly congested. So plan 10-15 minutes ahead if leaving for train or flight.
Maurice, 3-night trip

8/10 Very good

房間設備有點老舊，但就在西湖旁邊，很方便風景優美
1-night trip

10/10 Exceptional

Niels Fielsøe, 1-night trip

10/10 Exceptional

PARVIZ, 2-night trip

10/10 Exceptional

SHU JANE, 3-night trip

10/10 Exceptional

Yanhong, 1-night trip

4/10 Fair

2-night trip

10/10 Exceptional

Jichun, 4-night trip

10/10 Exceptional

Alles läuft sehr gut!
Jixian, 1-night trip

4/10 Fair

Kwok Ching, 7-night trip

10/10 Exceptional

Guoqiang, 2-night trip