2/10 Poor
16 November 2024
Horrible Experience!!
I have some many complains! I book a room since like a month ago! Hours before checking in I receive a call letting me know that they didn't have a double bed available that if I was okay with a 1 king size bed with a sofa bed. I said that it was fine as we get there we check in mind you the elevators weren't working. So as we go in the room it had a horrible smell like if something had stayed wet for a long while. Then we noticed that the sofa was wet! And to top it off the carpet was completely wet as well! We let the front office know and all they said was that they didn't any other rooms and that the carpet had supposably been washed!
Oh and please update your photos hotel doesn’t look nothing like the photos!!! Never again!!!!
Verified traveller
1-night business trip
Verified Hotels.com guest review