8/10 Very good
31 December 2022
Great location
The hotel lobby team are understaffed and as a result, check-in can take a while.
The rooms themselves are massive and clean. The furniture is somewhat dated (i.e. wardrobe and bath facilities) and the bath robes look incredibly old and need replacing.
Improvement points:
- Dated furniture.
- Very limited choice for breakfast (not worth paying extra for this).
- Lengthy time to check-in.
- Female Duty manager at the front desk showed zero customer service skills - very strange for Dubai.
Excellent points:
- Amazing customer service from restaurant staff 10/10.
- Lots of seating around the pool.
- Children's pool is a good size.
- Private beach access is great for lounging.
- Access to waterfront for swimming.
- Comfortable bed & blackout curtains.
- Noise proof windows.
- Iron and Ironing board available in room.
- Lots of restaurants are located just minutes from the hotel.
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1-night trip
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