Novotel Ottawa City Centre

Amazing stay! Much better than I expected for the price and location. Rooms are newly updated and sparkling clean. Cannot get any better location than where this is.

The hotel was amazing. The lobby and rooms were really clean. The staff was absolutely amazing. Very friendly and helpful. The location was great walking distance to everything. Will definitely recommend and come back and stay there again.

It was a wonderful room. People at the desk were very helpful and kind.

Everything was excellent and very luxurious. No shelf in the shower for soap and shampoo but loved that fact that it was a walk-in shower~!! Very spacious. 👍

COVID enforcement lacking, receptionist on phone taking booking, while we waited behind a woman was a child unmasked who continued to cough as the receptionist said absolutely nothing to her until when she was about to leave and asked her if she wanted a mask,which she refused and said health

À notre arrivée, la salle de bain était salle,il y avait même des cheveux dans la douche. Durant les 3 jours, la chambre n'a pas été nettoyée. L'expérience la plus facheuse est que nous n'avons pu rentré dans la chambre à plusieurs reprises car le système de la porte ne fonctionnait pas. Malheureusement le technicien n'a pas pu réparer la porte avant notre départ. Nous avons donc été obligé de la laisser ouverte quand nous sommes sortis.

We called in advance about parking, it was a little confusing to find where it was, but I really appreciated how secure it was and the in and out privileges. Once we figured it out it was easy to use. The location is very central to food and entertainment. The room was clean, and I really appreciated the Covid-19 safety measures for the building and the room. I was a little annoyed that the day before it was 50$ less for the room, having to drive so far for a funeral meant last minute booking, but still frustrating to see the price increase for the same type of room. Free Wifi worked well.

Didn't get the blue slip you need to get out of the parking lot from the person on check in (which I found out I should have been given) so had to drive back into parking lot which is crowded and narrow spots and go to front desk to retrieve, didn't even get an apology for the hassle

It was short and sweet overall. Was very affordable for location mainly due to the lower tourism at this time. Very clean!

We received a room that was equipped for a handicapped individual, even though it was not requested, and we felt the bathroom was overly spaced out. As well we had to pay an additional fee for parking when other hotels included that in their fee. Novotel ran out of designated parking spots and the spots left over were extremely small. Overall it was a clean and tidy space but we felt we could have gotten a better deal within the city that would be more accommodating to our needs.