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Hotel New Otani Tokyo The Main

4.5 star property
Hotel with 20 restaurants, near Tokyo Imperial Palace

Choose dates to view prices

Photo gallery for Hotel New Otani Tokyo The Main

1 bedroom, down duvets, in-room safe, individually furnished
Concierge desk
Dining
Exterior
Seasonal outdoor pool
In the heart of Tokyo, Hotel New Otani Tokyo The Main offers a serene oasis. Indulge in rejuvenating spa treatments at THE GOLDEN SPA NEW OTANI or explore the beautiful Japanese garden. With 3 coffee shops, shopping on site, and free public WiFi, this family-friendly hotel near Tokyo Imperial Palace is a perfect blend of comfort and convenience.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Free parking
  • Pool
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 20 restaurants and 4 bars/lounges
  • Breakfast available
  • Seasonal outdoor pool
  • Room service
  • 3 coffee shops/cafes
  • Spa services
  • Babysitting
  • Business centre
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Fridge
  • Television
  • Garden
  • Daily housekeeping

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Day bed
  • Sleeps 5
  • 2 Large Single Beds

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Twin, Smoking

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Deep-soaking bath
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 26 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Quality Double Non-smoking

The Main Quality Double Non-smoking

The Main Quality Double Non-smoking

8.6 out of 10
Excellent
(17 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Standard Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Deep-soaking bath
  • 76 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down duvets, in-room safe, individually furnished

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Deluxe Triple Room, Non Smoking

The Main Deluxe Triple Room, Non Smoking

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(9 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Day bed
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe King, Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe King, Non Smoking

8.6 out of 10
Excellent
(7 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard King, Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Deep-soaking bath
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Living area

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Deep-soaking bath
  • 71 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Day bed
  • Sleeps 5
  • 1 King Bed

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About the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578

What's nearby

  • Tokyo Midtown - 2 min drive - 1.7 km
  • Nippon Budokan - 3 min drive - 2.7 km
  • Tokyo Imperial Palace - 3 min drive - 2.7 km
  • Tokyo Dome - 3 min drive - 4.4 km
  • Tokyo Tower - 3 min drive - 3.1 km

Getting around

  • Tokyo (HND-Haneda) - 43 min drive
  • Tokyo (NRT-Narita Intl.) - 77 min drive
  • Yotsuya Station - 12 min walk
  • Ichigaya Station - 21 min walk
  • Shinanomachi Station - 26 min walk
  • Fukuma Station - 12 min walk
  • Kojimachi Station - 12 min walk
  • Akasaka-Mitsuke Station - 13 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪フレッシュネスバーガー - ‬11 min walk
  • ‪SATSUKI - ‬4 min walk
  • ‪維新號赤坂店 - ‬11 min walk
  • ‪ガンシップ - ‬4 min walk
  • ‪VIEW & DINING THE Sky - ‬4 min walk

About this property

Hotel New Otani Tokyo The Main

At Hotel New Otani Tokyo The Main, you'll be a short five-minute drive from Tokyo Imperial Palace and Tokyo Tower. Guests can indulge in facials, then grab a bite to eat at one of the 20 restaurants. Other highlights include 4 bars/lounges, a seasonal outdoor pool and a garden. The helpful staff and location get great marks from fellow travellers. The property is only a short walk to public transportation: Fukuma Station is 12 minutes and Kojimachi Station is 12 minutes.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 554 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 1:00 AM
    • Late check-in subject to availability
    • Minimum check-in age – 20
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested on-site for the listed child breakfast fee.
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Height restrictions apply for on-site parking
DONE

Transfers

    • Airport shuttle from 8:30 AM to 7:00 PM*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 20 restaurants
  • 4 bars/lounges
  • 3 coffee shops
  • Room service

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)
  • Local/corner shop
  • Bed rails

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (269 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1964
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Seasonal outdoor pool
  • Spa services
  • Vegetarian dining options
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Accessible airport shuttle

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle service is offered for an extra charge of JPY 3600 per person (one-way)

Renovations and closures

The following facilities or services will be unavailable from August 4 2025 to August 5 2025 (dates subject to change):
  • Spa/Beauty services

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 6 and 12 costs JPY 1800 (one-way)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from July 11 to September 07

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The optional pool fee varies from JPY 5,000 - 6,000 per person, per entry. The listed optional pool fee applies to guest ages 13 and older for access to the pool. The pool fee for children ages 4-12 is JPY 2,000 per person, per entry. Children ages 0-3 can access at no charge. Please contact property for more details.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
Extra beds are not available for children age 3 and younger.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

Does Hotel New Otani Tokyo The Main offer free cancellation for a full refund?

Yes, Hotel New Otani Tokyo The Main does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel New Otani Tokyo The Main?

Yes, there's a seasonal outdoor pool.

Are pets allowed at Hotel New Otani Tokyo The Main?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel New Otani Tokyo The Main?

Yes, there's free self parking.

Is an airport shuttle service offered by Hotel New Otani Tokyo The Main?

Yes, an airport shuttle is available from 8:30 AM to 7:00 PM. The charge is JPY 3600 per person one-way.

What are the check-in and check-out times at Hotel New Otani Tokyo The Main?

Check-in start time: 3:00 PM; check-in end time: 1:00 AM. Check-out time is noon.

What is there to do at Hotel New Otani Tokyo The Main and nearby?

Hotel New Otani Tokyo The Main has 4 bars and a seasonal outdoor pool, as well as spa services and a garden.

Are there restaurants at or near Hotel New Otani Tokyo The Main?

Yes, there are 20 on-site restaurants.

Does Hotel New Otani Tokyo The Main have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

What's the area around Hotel New Otani Tokyo The Main like?

Hotel New Otani Tokyo The Main is in Chiyoda, a short 1-minute walk from Hotel New Otani Tokyo. The local area is considered walkable, as well as being good for shopping.

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Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Restaurant
Gardens
Location
View
Food
Cities
Store
Walking

What guests liked

  • The property offers a wide array of high-quality dining options, including multiple restaurants and bars with unique and delicious food. (28 reviews)
  • The breakfast buffet was consistently described as wonderful, delicious, and of high quality with a wide variety of options. (22 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great service and location

I was a fantastic stay. The service was impeccable. I have to say our initial stay in the Garden Tower was better than the Main side which was a bit surprising. We definitely would recommend the New Otani.
David, 2-night trip

10/10 Exceptional

Excellent hotel.
Kit Ming, 6-night trip

10/10 Exceptional

Great hotel

Excellent restaurants and facilities, lovely room.
Siraj, 3-night trip

10/10 Exceptional

Very high class hotel

The service was top notch and we felt like royalty. The breakfast buffet was fantastic and of high quality. Really enjoyed this part of town and it was REALLY easy to get anywhere else in Tokyo quickly.
David M, 3-night trip

10/10 Exceptional

Beautiful property both inside and out. Friendly and helpful staff. The rooms were mostly comfortable. The mattress was a little firm for my taste, but I slept well.
Jessica, 5-night trip

10/10 Exceptional

The service is impeccable, the hotel has everything you would need and the garden is fantastic.
Nathan, 3-night trip

10/10 Exceptional

Comfortable luxury

Convenient posh stay in Tokyo
Mai, 2-night trip

10/10 Exceptional

Long time customer! Always excellent service/ quality of staff/ comfortable environments/
Kazuko, 6-night trip

10/10 Exceptional

The hotel was in great condition, the service was also great. I wishes the hotel is closer to the shopping area.
Quynh, 3-night trip

10/10 Exceptional

Beautiful garden area.
Bernard, 1-night trip

10/10 Exceptional

A beautiful hotel. Extremely kind and helpful staff. Our room was spacious, clean and loaded with extras to make our stay that much more special. The gardens were gorgeous. Would not hesitate to recommend this hotel and look forward to staying there again on a future visit.
Gillian, 3-night trip

10/10 Exceptional

Great place to stay. Service is amazing.
Hidehito, 3-night trip

10/10 Exceptional

Excellent staff.
Robert, 16-night trip

10/10 Exceptional

Excellent stay at New Otani. Large comfortable rooms with many gifts for guests. Beautiful garden to visit that was the highlight for us, its a calm space in the middle of Tokyo! Many dining options and shops. Recommend fully
Daniel, 2-night trip

8/10 Very good

There are 3 metro lines access from the hotel which is quite convenient.
Yuko, 6-night trip

10/10 Exceptional

The place to stay in during Cherry Blossom season

Excellent location. Lovely gardens. Spacious room. Many restaurants. Very crowded probably because of the Sakura.
The Japanese garden waterfall
Senay, 4-night trip

10/10 Exceptional

Beautiful hotel all staff is friendly
Johnathan, 3-night trip

10/10 Exceptional

Wonderful Stay for a night

We had an amazing stay at this property. The staff was so kind and helpful and the room was wonderful. Next time we want to stay more nights for sure!
Malisa, 1-night trip

8/10 Very good

Formal hotel maybe not best for families

I think this hotel is great for business travel or perhaps people without kids. The rooms were big and the onsite garden was beautiful but I wouldn’t say it was the most family friendly. It felt a little too formal for my young kids.
Elise, 3-night trip

10/10 Exceptional

Comfortable, super clean room, bed and spacious bathroom. Exceptional staff service and efficiency. Many restaurants at the hotel to choose from. The Japanese gardens in the interior court were magnificent - even in the cold weather and with no spring blooms or green grass yet.
Amal, 3-night trip

10/10 Exceptional

Very nice big hotel. About 5 minutes walk to public transportation.
Guang, 3-night trip

10/10 Exceptional

Great stay at New Otani with the extra vouchers for restaurants. Nice neighbourhood and easy access
Christina FY, 2-night trip

8/10 Very good

The Japanese garden was lovely but so disappointed with the breakfast especially when it’s so expensive!
Lesley, 4-night trip

10/10 Exceptional

Stunning hotel

Very nice classic hotel, I can warmly recommend a stay at Hotel New Otani Tokyo
Deluxe room
Garden waterfall, the main in back ground
John, 2-night trip

10/10 Exceptional

Always wanted to stay at Hotel New Otani & it was better than I thought it would be, as I have stayed in many 5 Star Hotels in Tokyo.
MAK, 16-night trip