2/10 Poor
8 October 2024
They requested a $500.00 damage deposit for a room that was already very damaged and dirty. I took photos as soon as we were in the room to prove damage was already there and showed them to the staff. When we went to checkout, the staff didn’t know how to deal with the booking through Expedia and wanted to add another payment to my card and were attempting to add the payment to the machine manually even though i showed them my online booking receipt. The manager eventually stepped in and let me leave. Also the room was super hot even after we turn the temperature way down. I had to soak towels with cold water, put them in the fridge, and change them out all night long while trying to sleep under them. The bathroom floor had hair and debris all over it. The beds flet like laying down on plywood with a bedcover over it. Suppose to be a non-smoking room and floor but the hallway had lingering smoke in it when we got off the elevator and there were burn marks on the tv stand in our room.
Lyn
Lyn, 1-night family trip
Verified Expedia guest review
