"I originally booked the "cozy king" room for my wife and I. This was a huge mistake. This room is definitely not suitable for 2 guests staying a week as we were. The only storage is under the bed. No luggage racks so one must trip over luggage. The next issue to be aware of which is not evident in the online pictures is that you must enter and exit the bed from the foot. This is a safety issue. The TV is facing the side of the bed so I would not plan on watching.
We did ask for a different room and that was suitable.
A few more issues. One, when we got to our new room, we noticed our phone and the chromecast were not working. The staff wrote the issues down and said maintenance would check it out. At checkout, those issues were still not corrected.
While laundry is available, avoid! It is 8 euros to wash and 10 to dry. However, the dryer was awful and we ran the dryer 3 times for one load and still the clothes were not dry. Again, we notified staff and they told us maintenance would fix. Regardless, we should not be charged 18 euros to do a load of laundry! We were given the offer of a "free" dryer use, but by that time, other people had already started their loads.
I was offered 65 euros to not give a 3 star review from the manager when I posted to another review site. They would rather pay people off than to fix their issues so they can have a great rating without earning it!"
