8/10 Very good
14 January 2020
Lovely Hotel but could be better
Beautiful hotel, right on the beach. This place has so many plus points that it should be getting a totally positive review. However, there are some areas that need addressing by Management, and I have posted a much more detailed review on Expedia. Based on its location and décor this hotel should be a top tier Ngapali Hotel. It is stunning and peaceful.
Main issues are Reception staff; general poor English language skills. Lack of visible General Management with the only 'visible' Manager being Naing, the Food and Beverage Manager. He wants people's opinions and genuinely wants to improve the resort. He is also concerned for his staff to improve which is nice and his staff do try very hard. In my view there needs to be an English language training programme for staff if the Hotel wants European guests rather than just Burmese speaking guests.
Having said all that we would return.
Susan
Susan, 19-night trip
Verified Hotels.com guest review