Located near Hoan Kiem Lake, Lotte The Residence offers a serene retreat with a garden and playground. Unwind at the spa, enjoy some quiet time in the library or by the outdoor pool. With free in-room WiFi and attentive services like dry cleaning/laundry, this upscale aparthotel is perfect for relaxation.
Hanoi Old Town Night Market - 6 min drive - 5.0 km
Getting around
Hanoi (HAN-Noi Bai Intl.) - 31 min drive
Hanoi Railway Station - 12 min drive
Hanoi Long Bien Station - 16 min drive
Ga Thuong Tin Station - 19 min drive
Restaurants
Starbucks - 1 min walk
Delica-Hans - 1 min walk
Pizza 4Ps Lotte Hanoi - 1 min walk
Top of Hanoi - 1 min walk
Shogun - 1 min walk
About this property
Lotte The Residence
When you stay at Lotte The Residence, you'll be a short five-minute drive from West Lake and Ho Chi Minh Mausoleum. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An outdoor pool and a bar/lounge are offered, and apartments have conveniences such as kitchenettes and washers/dryers. Fellow travellers love the overall property condition.
Languages
English, Korean, Vietnamese
At a glance
Property size
258 apartments
Arranged over 65 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free secured, covered on-site self-parking
Free on-site valet parking
Other information
Designated smoking areas
Property amenities
Pool/Spa
Outdoor pool
Sunloungers
Hot tub
Sauna
Steam room
Massages
Internet
Free WiFi
Parking and transport
Free secured, covered self-parking on site
Free valet parking on site
Family friendly
Children's pool
Playground
Kitchenette
Fridge
Stovetop
Microwave
Oven
Cookware/dishes/utensils
Rice cooker
Dining
Full breakfast available for a fee daily 6 AM–10:00 AM: VND 450000 per person
1 restaurant
1 bar
24-hour room service
Bedrooms
Rollaway/extra beds: VND 1167500.0 per day
Bathrooms
Shower
Rainfall shower head
Free toiletries
Bathrobes
Towels provided
Slippers
Hairdryer
Living spaces
Library
Entertainment
LCD TV with cable service
Outdoor areas
Garden
Laundry
Washer/dryer
Dry cleaning/laundry service
Laundry facilities
Work spaces
Desk
Comfort
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible (with limits)
Designated smoking areas
Services and conveniences
Concierge services
Daily housekeeping
Safe
Iron/ironing board
Phone
Luggage storage
Blackout curtains
Safe at front desk
Free newspapers
ATM/banking services
Location highlights
In the business district
In the entertainment district
Things to do
Fitness centre
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated that there is a smoke detector on the property)
Fire extinguisher
First aid kit
Security system
Window guards
General
258 rooms
65 floors
1 building
Special features
Spa
Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately VND 450000 per person
Children & extra beds
Rollaway beds are available for VND 1167500.0 per day
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property is professionally cleaned.
Also known as
Lotte The Residence Hanoi
Lotte The Residence Aparthotel
Lotte The Residence Aparthotel Hanoi
Frequently asked questions
Does Lotte The Residence offer free cancellation for a full refund?
Yes, Lotte The Residence does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Lotte The Residence?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Lotte The Residence?
Sorry, pets aren't allowed.
Is parking offered on site at Lotte The Residence?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Lotte The Residence?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Lotte The Residence and nearby?
Lotte The Residence has a spa and an outdoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Lotte The Residence?
Yes, there's an on-site restaurant.
Does Lotte The Residence have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, an oven and a fridge.
What's the area around Lotte The Residence like?
Lotte The Residence is a short 20-minute walk from West Lake and 3 minutes' walk from Embassy of Japan.
Have a question?
Beta
Get instant answers with AI powered search of property information and reviews.
Lotte The Residence Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
10/10
Amenities
9.6/10
Property conditions & facilities
9.8/10
Eco-friendliness
Reviews
10/10 Exceptional
21 November 2024
It was nice stay in Hanoi. I enjoyed very much.
HARUSHIGE
HARUSHIGE, 6-night trip
10/10 Exceptional
7 October 2024
Great space, amazingly helpful staff, easy access to grocery and food. My number 1 choice in Hanoi!!
Hiu Fai
Hiu Fai, 4-night trip
10/10 Exceptional
26 December 2023
Excellent rooms,
Great space, breakfast and service excellent
Fasel
Fasel, 3-night trip
10/10 Exceptional
27 April 2024
Amazing property at reasonable price. Extremely friendly and helpful staff members!!! This is the place I’d stay when I visit Hanoi.
Hiu Fai
Hiu Fai, 3-night trip
10/10 Exceptional
5 May 2024
Lots to do around and within
Wee Keong
Wee Keong, 3-night trip
10/10 Exceptional
21 February 2023
Great Urban View
Spacious rooms and great views. Hotel is very convenient for shopping and general sightseeing.
Ranson
Ranson, 5-night trip
10/10 Exceptional
12 March 2024
Love the space in the residence! Staff is very friendly. It is my number one choice for Hanoi!!!
Hiu Fai
Hiu Fai, 3-night trip
10/10 Exceptional
21 September 2023
Excellent facility and good hospitality of the stuff. Beautiful view from the residence, and perfect location to stay. It was amazing experience.
Hideo
Hideo, 7-night trip
10/10 Exceptional
2 June 2023
Very central and convenient with lots of eateries nearby hotel. Within the hotel, there’s a huge Lotte supermarket with lots of Korean and Vietnamese stuff to buy. Quite a number of cafes nearby and even a Starbucks at the first level of the hotel.
Wee Keong
Wee Keong, 1-night trip
10/10 Exceptional
5 October 2023
With a price lower than the hotel, I got a full apartment with a fully functional kitchen plus washer dryer, and an amazing view!! I’ve been recommending this residence to my friends! This is my choice when I visit Hanoi next time!
Hiu Fai
Hiu Fai, 7-night trip
10/10 Exceptional
14 October 2023
We stayed in a 2 bedroom apartment which was amazing. It had a kitchen, washer/dryer, beautiful bedrooms and SO much storage space. The Lotte mart was convenient. I love the showcase coffee shop inside the entrance. The hotel is full of beautiful areas to explore. The gym/sauna/spa pool were wonderful!
Wendy
Wendy, 2-night trip
10/10 Exceptional
13 March 2023
very clean and the property has a washer/dry. A plus for traveler with multi destination. grocery store locate inside the building.
KEN
KEN, 2-night trip
8/10 Very good
7 July 2023
English Language is still limited but they got the job done. Room was good.
Roger
Roger, 3-night trip
10/10 Exceptional
16 April 2023
Will choose again if prices does not increase.
Very clean, good helpful staff, good location but due to the central location. The traffic is bad especially during peak periods.
Peng Guan
Peng Guan, 4-night trip
10/10 Exceptional
26 August 2023
Best accommodation in Hanoi
Every aspect of the accommodation was wonderful. By far the most clean place that I’ve ever stayed in Hanoi. Spacious area, staff’s professional service, and lot of things to check out near by. I will definitely stay here again next time I visit Hanoi.
However, I felt bad for the staffs at the reception area. Currently, the residence is going through a renovation so they are temporarily using the first floor as the reception (originally the reception is on the 38th floor). But the first floor is also having constructions and I was afraid the noise will stress out the staffs.