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Mercure Hai Phong

5.0 star property
Luxury Hai Phong hotel with full-service spa, connected to the convention centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hai Phong

Outdoor pool, pool umbrellas, pool loungers
High chair, eco-friendly cleaning products
Deluxe Apartment, 2 Bedrooms
Front of property
View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Electric vehicle charging point
  • Airport transfer
  • Pool
  • Spa
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Fitness centre
  • Sauna
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Conference centre

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's club (free)
  • Private bathroom
  • Television
  • Daily housekeeping
The price is €64
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Room, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Day bed
Hairdryer
Rainfall showerhead
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Privilege, Room, 2 Single Beds, Business Lounge Access

Down duvets, minibar, in-room safe, desk

Privilege, Room, 2 Single Beds, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Down duvet
Day bed
Eco-friendly toiletries
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Studio, 1 Double Bed

Down duvets, minibar, in-room safe, desk

Studio, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Down duvet
Day bed
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio, 2 Single Beds

Studio, 2 Single Beds

Studio, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Down duvet
Day bed
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Day bed
Hairdryer
Rainfall showerhead
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Down duvets, minibar, in-room safe, desk

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
LCD TV
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Apartment, 2 Bedrooms

View from room

Deluxe Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
LCD TV
  • 70 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Business Lounge Access

Deluxe Suite, 1 King Bed, Business Lounge Access

Deluxe Suite, 1 King Bed, Business Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Separate bedroom
Down duvet
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed, Business Lounge Access

Down duvets, minibar, in-room safe, desk

Privilege, Room, 1 King Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Down duvet
Day bed
Eco-friendly toiletries
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Executive Suite, 1 King Bed

Sheraton Hai Phong

Pool
Spa
Airport transfer
Free parking
8.8 out of 10, Excellent, (204)
The price is €78
includes taxes & fees
21 Dec - 22 Dec
Sheraton Hai Phong
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About the area

Map
12 Lach Tray Street, Lach Tray, Hai Phong, 180000

What's nearby

  • Lach Tray Stadium - 2 min walk
  • Hai Phong Opera House - 13 min walk
  • Hai Phong Museum - 18 min walk
  • Du Hang Pagoda - 3 min drive
  • Aeon mall lê chân hải phòng - 3 min drive

Getting around

  • Haiphong (HPH-Cat Bi) - 17 min drive
  • Hai Phong Train Station - 11 min walk
  • Ga Uong Bi Station - 29 min drive
  • Ga Mao Khe Station - 39 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Quán Bà Cụ - Bánh Đa Cua Bể - ‬2 min walk
  • ‪Nhà máy bia Hải Phòng - ‬1 min walk
  • ‪Quán Bánh Bèo - ‬8 min walk
  • ‪Miến Tôm Hàng Kênh - ‬4 min walk
  • ‪Bà Cụ - ‬4 min walk

About this property

Mercure Hai Phong

Located just 4.1 mi (6.6 km) from the airport, Mercure Hai Phong offers a shuttle (available 24 hours). You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages or body treatments. Other highlights at this luxurious hotel include an outdoor pool, a free kid's club and a poolside bar.

Languages

English, Korean, Vietnamese

At a glance

Hotel size

  • 233 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Local/corner shop
  • Children's menu
  • Children's games
  • Toys

What to do

  • Shopping

Working away

  • Business centre
  • 6 meeting rooms
  • Computer station
  • Conference centre (3714 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2012
  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Bike parking
  • Full-service spa
  • Sauna
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 91
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Accessible airport shuttle
  • Doorbell and phone notifications

Room amenities

Be entertained

  • 49-inch LCD TV

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Window screens

Sleep well

  • Down duvet
  • Soundproofed rooms
  • Alarm clock
  • Free cot/infant bed
  • Day bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bloom Spa. Services include massages and body treatments. The spa is equipped with a steam room. The spa is open daily.

Dining

Cuppa Gourmet Café – On-site bar.
Flame Grill & Bar – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 270000 per person
  • Airport shuttle service is offered for an extra charge of VND 356400 per vehicle (one-way. Maximum occupancy 3)

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Hai Phong Hotel
Mercure Hai Phong Hai Phong
Mercure Hai Phong Hotel Hai Phong

Frequently asked questions

Does Mercure Hai Phong offer free cancellation for a full refund?
Yes, Mercure Hai Phong does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Hai Phong?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Hai Phong?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Hai Phong?
Yes, there's free self and valet parking. Electric car charging is available.
Is an airport shuttle service offered by Mercure Hai Phong?
Yes, an airport shuttle is available. The charge is VND 356400 per vehicle one-way.
What are the check-in and check-out times at Mercure Hai Phong?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Mercure Hai Phong and nearby?
Mercure Hai Phong has a spa and an outdoor pool, as well as a fitness centre.
Are there restaurants at or near Mercure Hai Phong?
Yes, Cuppa Gourmet Café offers Asian cuisine.
What's the area around Mercure Hai Phong like?
Mercure Hai Phong is in Ngo Quyen, a short 13-minute walk from Hai Phong Opera House and 2 minutes' walk from Lach Tray Stadium.

Mercure Hai Phong Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Vincent, 8-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Lamont, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel was very modern, extremely clean and staff were always very attentive, polite and friendly. It’s in a good location in the town for food, drinks and shops and there was underground parking. The rooftop pool is a fantastic area with amazing views as it’s on the 28th floor. It’s lit up at night and it looks so lovely. We had a free birthday cake for my partner that we weren’t expecting and the price of staying there was very very reasonable as it was a package with the flights. The air con worked well thankfully and we thoroughly enjoyed our stay there. I would highly recommend others to stay there. Thank you everyone who works there.
Joanna Michele, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Clean and modern.
Cuong, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a wonderful stay here. It's an upper class hotel that's managed by a foreigner, so it shows in the quality of the customer service and overall quality of the hotel. The breakfast selections were plentiful and delicious. We highly recommend this hotel.
SON, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Great rooms
vu, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location in Hai Phong. Staff was very helpful and friendly.
Tracy, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Second time at this property. First was pre COVID. Nice clean hotel, friendly staff. I like to walk and explore so this was a good choice. Comfortable beds Water pressure for showers 4/5 Overall I’d stay here again :)
Tracy, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Great location and fantastic hotel
Jiantao, 2-night trip
Verified Expedia guest review

6/10 Good

Nice but too hot. Avoid in the summer.
Nice hotel, great service and clean room, but ac would not cool room below 24 degrees. Uncomfortable due to heat/humidity when trying to sleep. Highlighted issues to the front of house team, but from evaluating their reply, I suspect it is a common complaint.
Greg, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great service overall
Long, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Anh, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Craig, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Good
Used as stopover between Halong Bay and flight to Can Tho. Good standard of hotel
Richard, 1-night family trip
Verified Hotels.com guest review

6/10 Good

pham, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

Nice place to stay in
Teck Meng Wilson, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Good location. Helpful staff. Good value.
Dave, 1-night family trip
Verified Expedia guest review

8/10 Very good

Very functional hotel. It was near to where we needed to be in Hai Phong
Michael, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great customer service and beautiful hotel
Verified Expedia guest review

10/10 Exceptional

David, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Decent hotel
Very pleasant hotel in the middle of the city. It’s a bit unloved at the moment (swimming pool area in particular) but that’s forgiven as we’re in covid-hangover world.
James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were SO friendly and genuinely wanted to help!! Muoi and Anh stand out the most but everyone was helpful, smiling, and we had a wonderful visit! We’d definitely stay here again!
Kristi, 2-night family trip
Verified Orbitz guest review

8/10 Very good

More like four-star hotel
Good but not enough given the fact that it is ranked five-star. I brought and used a water-filter for shower and felt that the water need to be more cleaned. And breakfast was a little disappointing. It should serve more menu. Overall, it deserves four-star rather than five-star.
Taekyo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The front line Staff Ms DUONGis very nice and helpful, helping me to buy stamps for sending post cards during her non-working time. Very pleasant . Hotel is very clean and new, 10 mins walks from the City centre
KARENLHW, 1-night trip with friends
Verified Expedia guest review