Although the hotel has a fantastic location at the top of the hill with wonderful views, there were a few things that we thought did not deserve the ratings we had seen. The breakfast buffet was very good, but the coffee was of poor quality. We had a junior cave suite but the bed was very bad. It snowed while we were there and although this was beautiful to see, none of the steps or stairways in the hotel were swept which made it difficult to get around with all the snow. We noticed that in the hotels next to ours all the steps were being cleaned regularly. It was also very difficult to get around the hotel with no sign postings to the rooms or the restaurant or the reception. The room was also very poorly ventilated and although we know that this is located in a cave/rock complex, there should be more attention paid to the ventilation of the room.