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Sunscape Puerto Plata - All Inclusive

Photo gallery for Sunscape Puerto Plata - All Inclusive

Aerial view
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers

Overview of Sunscape Puerto Plata - All Inclusive

Sunscape Puerto Plata - All Inclusive

4.0 star property
All-inclusive beachfront hotel with spa, near Playa Dorada

7.4/10 Good

984 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Gym
  • Air conditioning
  • Connecting rooms available
Map
Carretera Luperon KM 5, Puerto Plata, Puerto Plata, 547

Room options

About this area

What's nearby

  • On the beach
  • Playa Dorada - 14 min walk
  • Cofresi Beach - 31 min drive
  • Sosua Beach - 28 min drive

Getting around

  • Puerto Plata (POP-Gregorio Luperon Intl.) - 20 min drive
  • Santiago (STI-Cibao Intl.) - 93 min drive

Restaurants

  • Le petit François - 10 min walk
  • Green Jack - 10 min walk
  • Sabor Latino - 11 min walk
  • Ristorante Passatore - 13 min walk
  • Lucia - 15 min walk

About this property

Sunscape Puerto Plata - All Inclusive

At Sunscape Puerto Plata - All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball and beachside drinks, plus you'll be within a 15-minute walk of Playa Dorada. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Windows, one of 8 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 2 poolside bars, a nightclub and a free kid's club. Fellow travellers say good things about the pool and helpful staff.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals and snacks included
In-room minibar (all beverages included)

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 585 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 16

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11 AM
  • 8 restaurants
  • 9 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • BBQs
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Wildlife viewing
  • Kayaking
  • Sailing
  • Scuba diving
  • Windsurfing
  • Shopping
  • Pool table

Working away

  • Business centre
  • Conference centre (1924 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 16 buildings/towers
  • Built in 1989
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Turndown service
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals and snacks included
In-room minibar (all beverages included)

Spa

Spa Sunscape Bitebonia has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Dining

Windows – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Gohan (Adults Only) – This restaurant specialises in Asian cuisine and only serves dinner.
Da Mario – This fine-dining restaurant specialises in Italian cuisine and only serves dinner.
Gaucho Grill – This restaurant specialises in Argentinean cuisine and only serves dinner.
Castaways – This restaurant specialises in Caribbean cuisine and only serves dinner.

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Sunscape Puerto Plata All Inclusive
Sunscape Puerto Plata
Sunscape Puerto Plata
Sunscape Puerto Plata All Inclusive
Sunscape Puerto Plata - All Inclusive Hotel
Sunscape Puerto Plata Optional All Inclusive
Sunscape Puerto Plata - All Inclusive Puerto Plata
Sunscape Puerto Plata - All Inclusive Hotel Puerto Plata

Frequently asked questions

Does Sunscape Puerto Plata - All Inclusive offer free cancellation for a full refund?
Yes, Sunscape Puerto Plata - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sunscape Puerto Plata - All Inclusive?
This property confirms that on-site COVID-19 testing (antigen/rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sunscape Puerto Plata - All Inclusive?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Sunscape Puerto Plata - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sunscape Puerto Plata - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Sunscape Puerto Plata - All Inclusive?
You can check in from 3:00 PM - 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon.
Is there an on-site casino at Sunscape Puerto Plata - All Inclusive?
No, this hotel doesn't have a casino, but Coral Reef Casino (8.7 mi) is nearby.
What is there to do at Sunscape Puerto Plata - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , volleyball and game viewing. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Sunscape Puerto Plata - All Inclusive also has 2 poolside bars, 9 bars and a nightclub, as well as a sauna, a Turkish bath and an arcade.
Are there restaurants at or near Sunscape Puerto Plata - All Inclusive?
Yes, there are 8 on-site restaurants, featuring international cuisine. Nearby restaurants include le petit François (10-min walk), Green Jack (10-min walk) and Sabor Latino (11-min walk).
Does Sunscape Puerto Plata - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Sunscape Puerto Plata - All Inclusive like?
Sunscape Puerto Plata - All Inclusive is a short 14-minute walk from Playa Dorada and 12 minutes' walk from Playa Dorada Golf Course.

Overall score and ratings

7.4

Good

8.3/10

Cleanliness

8.1/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.7/10

Eco-friendliness

10/10 Exceptional

Juan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

william, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

No me gusto nada en ese resort Todos muy antipáticos además me dieron un cuarto recién pintado y estuve que volver a recepción a que me dieran otro pase mucho estrés ahí ,espero mejoren el cervicio y la limpieza
Juan, 2-night family trip
Verified Expedia guest review

4/10 Fair

The property was decent and we did end up having a good time but the food was tragic. Not many options.
Brittany, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Amaury, 2-night trip
Verified Expedia guest review

6/10 Good

Daymi B, 2-night trip
Verified Expedia guest review

6/10 Good

Pablo, 2-night trip
Verified Expedia guest review

2/10 Poor

1. Front desk people were rude and un attentive. 2. No wifi in the rooms, pool area, restaurant. Only in the lobby. 3. The food is terrible and little options. 4. Guests do not social distance. They flock around you 5. Everything is dated. 6. The pool is dirty 7. The bed was broken 8. To park the car we had to get in a car and drive like 2 miles in the heat. The only good thing was the bathroom and AC and beach. Never again! We were miserable and decided to leave early. So, we gave up 2 rooms that were paid just because of the terrible food and service.
kevin, 2-night family trip
Verified Orbitz guest review

2/10 Poor

Matthias, 2-night trip
Verified Expedia guest review

8/10 Very good

Check in was ok. Not ready for the non-AC lobby. However Randy was amenable and was great. The service was very good, specially the front desk. I did not plan an excursion because it could only be done at the lobby. Second set-up never had anyone there. Spa was spectacular! One downside was the inconsistent Wifi. Even though I upgraded my room, the service was still lacking. 😔. Hopefully I can get a discount for my repeat visit once that concern has been addressed.
Yanira, 4-night romance trip
Verified Expedia guest review