VH Gran Ventana Beach Resort - All Inclusive

Good hotel at reasonable price, everything is good, personal always very kind to satisfy and make guests happy, food also very good with every day grill of chicken, porc, beef and many kind of fish and so many others good dishes. Highly recommend.

Good

This was the worst experience I’ve ever had in my life going for an hotel. “All inclusive” - While the food was decent, the drinks are all the cheapest drink you can find. White wine and most other coming in plastic jugs and the taste is horrendous. All the drinks were labeled with the same brand as if they wanted to save money and bought it all from the same maker. Coffee area had no glasses so we went to the other one (that is about 10 mins walk), guess what? No glasses, no hot water or milk. When we asked from the bartender if we could have a glass, he asked me to follow him... are you serious? Should I do your job now? When we finally found a glass, guess what? There were no spoons.. we poured the coffee straight from the container but then we figured there was no hot water.. my husband lost it at this point and we decided to give up on coffee. What a great way to start the day. Rooms were filthy with blood stains all over our bathroom and a dead cockroach that was chilling in the hallways for our entire 3 nights stay (and will probably stay long after we’re gone). Curtains in the room that won’t shut so you wake up at 6am every day and a motion sensor in the room that will wake you up because the room is 40 degrees celcius because we didn’t move enough times for it to turn on the AC. Shower reminded me of my army service. Small shower head with hot/cold water that changes every few seconds. And all this pleasure for 250$/night. Do your vacation a favor and AVOID.

The front desk staff are not very friendly or welcoming. You do not want to ask too many questions, especially of the lady who sells the paid internet access. The "Included" Internet access is only available when sitting in one public area. Paid Internet access does not work inside the rooms. You have to sit on porch or outside near public areas. Also, paid internet access ($5/day is only for (1) device. You have to log off the other device before you can connect another device. Even if you go to the Free internet public area and have paid for an internet connection, you can't log on until you log off the paid access. No Business Center. The food absolutely sucks. The staff that serve in the food lines and provide drinks are spectacular, especially the big guy that makes the smoothies at breakfast! Rooms are clean. Beds are nice and clean. The housekeeping staff is respectful and do not repetitively pound on the doors. There is no elevator. Yes, it is only 3 floors, but... Do you like Michael Jackson? Do you like the song Thriller? Well, it is the song of the evening, Every Evening. I learned to hate it more than I already did. It is blasted out, with other need to be forgotten songs, during the evening activity/entertainment periods. You won't need to purchase cigarettes while at the resort. There are so many people smoking that you can second-hand smoke yourself into contentment. I did enjoy the free yoga classes. Excellent instructor.