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JW Marriott Hotel Macau

5.0 star property
Luxury hotel with full-service spa, connected to the convention centre, near Cotai Strip

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Photo gallery for JW Marriott Hotel Macau

Exterior
Premium bedding, down duvets, minibar, individually furnished
Executive Suite, 1 King Bed | Living area
Lobby
LED TV
Located on the vibrant Cotai Strip, JW Marriott Hotel Macau offers a luxurious retreat for families and travelers alike. Enjoy aromatherapy treatments at The Ritz-Carlton Spa, swim in the outdoor pool with a lazy river and waterslide, or indulge in international cuisine at one of 4 on-site restaurants. With free roundtrip airport shuttle service and helpful staff praised by previous guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Non-smoking
  • Pool
  • Free parking
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool and lazy river
  • Rooftop terrace
  • Breakfast available
  • Free airport shuttle
  • Free area shuttle
  • Free casino shuttle
  • Free shopping centre shuttle
  • Free ferry terminal shuttle
  • Health club

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Fridge
The current price is €331
includes taxes & fees
17 Jun - 18 Jun

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Room, 1 King Bed, Pool View

Premium bedding, down duvets, minibar, individually furnished

Executive Room, 1 King Bed, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Pillow menu
  • 45 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, down duvets, minibar, individually furnished

Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Down duvet
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, Pool View

Premium bedding, down duvets, minibar, individually furnished

Executive Room, 2 Double Beds, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Pillow menu
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, minibar, individually furnished

Room, 2 Double Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Down duvet
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Pool View

Premium bedding, down duvets, minibar, individually furnished

Room, 2 Double Beds, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Down duvet
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, minibar, individually furnished

Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Down duvet
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living area

Executive Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
LED TV
  • 96 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge )

Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge ) | Pool

Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge )

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
LED TV
  • 96 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Das Ilhas

What's nearby

  • Studio City Water Park - 13 min walk - 1.1 km
  • Venetian Macao Casino - 16 min walk - 1.4 km
  • The Londoner Macao Casino - 17 min walk - 1.5 km
  • Cotai Strip - 17 min walk - 1.5 km
  • City of Dreams - 2 min drive - 1.4 km

Getting around

  • Macau (MFM-Macau Intl.) - 11 min drive
  • Zhuhai (ZUH-Jinwan) - 53 min drive
  • Hong Kong International Airport (HKG) - 63 min drive
  • Zhuhai Station - 19 min drive
  • Cotai West Station - 5 min walk
  • Pai Kok Station - 8 min walk
  • Lotus Station - 14 min walk
  • Free airport shuttle
  • Free local area shuttle
  • Free ferry terminal shuttle
  • Free shopping centre shuttle
  • Free casino shuttle

Restaurants

  • ‪Don Quijote - ‬8 min walk
  • ‪Jin Yue Xuan - ‬8 min walk
  • ‪星巴克 - ‬10 min walk
  • ‪TDR - ‬4 min drive
  • ‪Hiro Ramen - ‬4 min drive

About this property

JW Marriott Hotel Macau

JW Marriott Hotel Macau is just 3.3 mi (5.3 km) from the airport and offers a free shuttle at scheduled times. You can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a rooftop terrace. Fellow travellers love the helpful staff and overall property condition. Public transportation is only a short walk: Cotai West Station is 5 minutes and Pai Kok Station is 8 minutes.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

More about this property

VISIBILITY

At a glance

Hotel size

    • 1015 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is 11 AM

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Children's club*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site

Transfers

    • Free airport shuttle from 11 AM to 9 PM
    • Free ferry terminal shuttle

Off-site

    • Free area shuttle
    • Free shopping centre shuttle
    • Free casino shuttle

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Water slide
  • Lazy river
  • Free local shuttle
  • Playground
  • Children's menu

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Lazy river
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Biodegradable coffee stirrers
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom dressing table
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Portable bath seats
  • Lowered plug sockets in bathroom
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Roll-in shower
  • Transfer shower
  • Lever door handles
ROOM

Room amenities

Be entertained

  • LED television
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
STAR_OUTLINE

Special features

Spa

The Ritz-Carlton Spa, Macau has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Urban Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
The Lounge – This coffee shop specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
The Pool Bar – This bar specialises in international cuisine and serves lunch, dinner and light fare. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MOP 338.8 for adults and MOP 165 for children

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 29 December to 13 March:
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for MOP 500.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

Also known as

JW Marriott Hotel Macau Cotai
JW Marriott Macau Cotai
JW Marriott Hotel Macau Hotel
JW Marriott Hotel Macau Cotai
JW Marriott Hotel Macau Hotel Cotai
HELP_OUTLINE

Frequently asked questions

Does JW Marriott Hotel Macau offer free cancellation for a full refund?

Yes, JW Marriott Hotel Macau does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JW Marriott Hotel Macau?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at JW Marriott Hotel Macau?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at JW Marriott Hotel Macau?

Yes, there's free self parking.

Is an airport shuttle service offered by JW Marriott Hotel Macau?

Yes, a free airport shuttle is available from 11 AM to 9 PM at scheduled times.

What are the check-in and check-out times at JW Marriott Hotel Macau?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out are available.

Is there an on-site casino at JW Marriott Hotel Macau?

No, this hotel doesn't have a casino, but Galaxy Macau Casino (7-min walk) and Venetian Macao Casino (18-min walk) are both nearby.

What is there to do at JW Marriott Hotel Macau and nearby?

JW Marriott Hotel Macau has 2 bars, a spa and a lazy river, as well as a steam room and a garden.

Are there restaurants at or near JW Marriott Hotel Macau?

Yes, there are 4 on-site restaurants, featuring international cuisine.

What's the area around JW Marriott Hotel Macau like?

JW Marriott Hotel Macau is in the heart of Cotai, a short 5-minute walk from Cotai West Station and 18 minutes' walk from Venetian Macao Casino.

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JW Marriott Hotel Macau Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Food
Bed
View

Reviews

10/10

Heartwarming gifts and wonderful hospitality, so we had a very enjoyable hotel life!
3-night trip

10/10

We have a great time in this hotel, will come back again.
1-night trip

10/10

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.
1-night trip

10/10

Good service
1-night trip

10/10

Good
1-night trip

10/10

Very satisfying and enjoyable hotel stay. starting with the hotel check in by the reception staff.
Nice view from my room window.
2-night trip

10/10

Very good room design to cater for comfortable n the need of travellers. J M Mariott staff are very courtesy towards customers, well trained & welcome us which is very much appreciated.
1-night trip

10/10

Fitness staff Christian is very good and helpful
4-night trip

10/10

The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars
2-night trip

10/10

I used to travel to Macau a lot. JW is always a enjoyable stay. n it was nice to be able to stay comfortably with a really friendly staff 'Sharry' at the lounge club. She is so nice n gave us happier stay. Say hi to Sharry. Thx4 ur lovely kindness.
2-night trip

10/10

Room is spacious
1-night trip

10/10

good~~~!!
1-night trip

10/10

Overall very satisfied. I would like especially mention Jessie for taking good care for my stay. Also not forget to mention grace. Best executive lounge service.
1-night trip

8/10

nice
1-night trip

10/10

SOOOO perfect!! they are very kind, nice. I can't wait to visit there again!! Cleaning Service is very perfect! so awesome!!!
3-night trip

10/10

Good
1-night trip

10/10

Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness. Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.
2-night trip

10/10

Relative long waiting time to get the room
1-night trip

10/10

Good
1-night trip

10/10

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too
Room view
Toilet view
Bathtub view
View outside the room
2-night trip

8/10

The check in process is a chaos
1-night trip

8/10

good
2-night trip

10/10

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.
5-night trip

6/10

Hotel facilities especially the swimming pool area and The Deck are great for families. We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also. It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.
3-night trip

10/10

I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help. The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount. I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle. It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.
3-night trip