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Gorillas Lake Kivu Hotel

Photo gallery for Gorillas Lake Kivu Hotel

Outdoor pool
Outdoor pool
Deluxe Double Room | Premium bedding, in-room safe, desk, free WiFi
Restaurant
Combined shower/bathtub, free toiletries, hair dryer

Overview of Gorillas Lake Kivu Hotel

Gorillas Lake Kivu Hotel

3.0 star property
Beach hotel in Gisenyi with outdoor pool, restaurant
7.2 out of 10 Good
7.2/10 Good

34 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Avenue de la Cooperation, Gisenyi
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Fitness centre
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
  • Airport shuttle
  • Terrace
For families
  • Children's pool
  • Playground on site
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace

Room options

About this area

Getting around

  • Kigali (KGL-Kigali Intl.) - 152 min drive
  • Airport shuttle (surcharge)

Restaurants

  • The New Tam Tam - 17 min walk
  • Mediteraneo - 5 min drive
  • Restaurant Chalet - 8 min drive
  • Le Volcan Restaurant & Pub - 2 min drive
  • Kivu Resto - 4 min drive

About this property

Gorillas Lake Kivu Hotel

Gorillas Lake Kivu Hotel is a great choice for your beach stay in Gisenyi. The outdoor pool provides fun for everyone, and guests can also take advantage of a fitness centre. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other features include a poolside bar, a children's pool and a snack bar/deli. Fellow travellers like the pool and helpful staff.

Languages

English, French, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 35 rooms

Arriving/Leaving

  • Check-in time from 2 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet access in rooms

Parking

  • Free secured on-site self-parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

Working away

  • 24-hour business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Accessible airport shuttle

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free newspapers
  • Complimentary wireless Internet access (speed of 25+ Mbps) and free wired Internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 30.00 per vehicle (return. Maximum occupancy 5)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have lifts.
This property accepts credit cards. Cash is not accepted.

Also known as

Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel
Gorillas Lake Kivu Gisenyi
Gorillas Lake Kivu Hotel Hotel
Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel Hotel Gisenyi

Frequently asked questions

Does Gorillas Lake Kivu Hotel offer free cancellation for a full refund?
Yes, Gorillas Lake Kivu Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Gorillas Lake Kivu Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Gorillas Lake Kivu Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Gorillas Lake Kivu Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Gorillas Lake Kivu Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Gorillas Lake Kivu Hotel?
Yes, an airport shuttle is available. The charge is USD 30.00 per vehicle return.
What are the check-in and check-out times at Gorillas Lake Kivu Hotel?
You can check in from 2 PM - anytime. Check-out time is noon.
What is there to do at Gorillas Lake Kivu Hotel and nearby?
Gorillas Lake Kivu Hotel has an outdoor pool and a fitness centre, as well as a picnic area and a garden.
Are there restaurants at or near Gorillas Lake Kivu Hotel?
Yes, there's an on-site restaurant.
Does Gorillas Lake Kivu Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Gorillas Lake Kivu Hotel like?
Gorillas Lake Kivu Hotel is a short 7-minute walk from Gisenyi Beach and 20 minutes' walk from Université Libre de Kigali.

Reviews

7.2

Good

8.1/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.1/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

25 years too late.
The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.
Alex, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Not Air conditioned
THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.
Richard, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.
Doreen, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

Verified Expedia guest review

10/10 Exceptional

Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.
Hans-Iko, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Relaxing and comfortable
The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.
Calvin, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?
Bhert, 2-night trip
Verified Expedia guest review

8/10 Very good

Ancient TVs, the property has to improve
At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.
1-night trip
Verified Hotels.com guest review

8/10 Very good

A good business hotel
Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.
Pannaga, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Decent place right by the lake
Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.
usman, 1-night trip
Verified Hotels.com guest review