Houston Methodist Willowbrook Hospital - 2 min drive - 2.1 km
Sam Houston Race Park - 5 min drive - 4.8 km
HP Campus - 5 min drive - 7.3 km
Vintage Park - 6 min drive - 7.3 km
Getting around
George Bush Intercontinental Airport (IAH) - 19 min drive
Houston William Hobby Airport (HOU) - 43 min drive
Houston Station - 25 min drive
Restaurants
McDonald's - 13 min walk
Hooters - 14 min walk
Starbucks - 15 min walk
Buffalo Wild Wings - 7 min walk
Starbucks - 18 min walk
About this property
Best Western Premier Ashton Suites-Willowbrook
When visiting Houston, Best Western Premier Ashton Suites-Willowbrook is a great choice to consider. The restaurant is the perfect spot for a bite to eat, and after having fun at the seasonal outdoor pool, you can unwind with a drink at the bar/lounge. A 24-hour fitness centre and a fitness centre are offered, and in-room conveniences include sofa beds and fridges. Fellow travellers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
68 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in/out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi (speed: 25+ Mbps) and wired internet access in rooms
Parking
Free uncovered on-site self-parking
Wheelchair-accessible parking and van parking on site
Other information
Smoke-free property
No alcohol allowed on site
Property amenities
Food and drink
Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
Restaurant
Bar/lounge
Coffee/tea in a common area
Snack bar/deli
Water dispenser
Travelling with children
Local/corner shop
Working away
Business centre
Meeting rooms
Computer station
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Television in common areas
24-hour fitness centre
Seasonal outdoor pool
Lockers available
Banquet hall
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairwells
Lowered plug sockets in bathroom
Well-lit path to entrance
Step-free path to entrance
Pool access ramp on site
Room amenities
Be entertained
MP3 docking station
42-inch flat-screen TV
Premium cable channels
Films for purchase
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Soundproofed rooms
Sofa bed
Pillow-top mattress
Free cot/infant bed
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 25+ Mbps) and free wired Internet
Free local calls
Desk chair
Electrical adapters/chargers
Food and drink
Full-sized fridge/freezer
Freezer
Microwave
Kitchenette
Stovetop
Toaster
Dishwasher
Paper towels
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Dining
The Premier Bar & Grill – This bar only serves dinner.
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
There is an administrative fee of USD 100 per stay
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 10:00 PM
The seasonal pool is open from May to August
Guests under 6 years old are not allowed in the swimming pool or fitness facility, and guests under 6 years old are only allowed in the swimming pool and fitness facility with adult supervision
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
On-site parties or group events are strictly prohibited.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Best Western Premier Ashton Suites-Willowbrook Hotel Houston
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook
Best Western Premier Ashton Suites Willowbrook
Best Western Premier Ashton Suites Willowbrook
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook Hotel Houston
Frequently asked questions
Is there a pool at Best Western Premier Ashton Suites-Willowbrook?
Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at Best Western Premier Ashton Suites-Willowbrook?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Premier Ashton Suites-Willowbrook?
Yes, there's free self parking.
What are the check-in and check-out times at Best Western Premier Ashton Suites-Willowbrook?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Best Western Premier Ashton Suites-Willowbrook and nearby?
Best Western Premier Ashton Suites-Willowbrook has a seasonal outdoor pool and a 24-hour fitness centre.
Are there restaurants at or near Best Western Premier Ashton Suites-Willowbrook?
Yes, there's an on-site restaurant, The Premier Bar & Grill.
Does Best Western Premier Ashton Suites-Willowbrook have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and a dishwasher.
What's the area around Best Western Premier Ashton Suites-Willowbrook like?
Best Western Premier Ashton Suites-Willowbrook is in Willowbrook, a short 8-minute walk from Willowbrook Mall and 6 minutes' walk from Mountasia Houston.
Best Western Premier Ashton Suites-Willowbrook Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
9.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
11 November 2024
Laniecia
Laniecia, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 November 2024
Matt
Matt, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 November 2024
Mayra
Mayra, 1-night trip
Verified Hotels.com guest review
8/10 Very good
3 November 2024
My was stay was great. Had no complaints or problems while I was there.
Monica
Monica, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
31 October 2024
Osbaldo
Osbaldo, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
15 October 2024
Brittany
Brittany, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 October 2024
Jose
Jose, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 October 2024
Stay experience
Great
Matt
Matt, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
26 August 2024
Pinochet
Pinochet, 2-night trip
Verified Hotels.com guest review
6/10 Good
1 August 2024
James
James, 8-night business trip
Verified Hotels.com guest review
2/10 Poor
21 July 2024
Anthony
Anthony, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 June 2024
Caroline Vartzbedian
Caroline Vartzbedian, 3-night trip
Verified Expedia guest review
2/10 Poor
27 June 2024
terri
terri, 1-night trip
Verified Expedia guest review
10/10 Exceptional
7 June 2024
Laquisha
Laquisha, 2-night trip
Verified Hotels.com guest review
6/10 Good
3 June 2024
Nasty wash cloth in the room had to clean up my shower bed hard
Phillip
Phillip, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 May 2024
Kim
Kim, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
25 May 2024
Kim
Kim, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
24 May 2024
Terrible stay
To start off everything was going great til i asked questions that involved my handicapped son on the day of check-in i did not stay the full 4 nights due to rudeness again i will not recommend anyone to stay here after my experience with them i went online to read their reviews and they are terrible sorry no recommendations
Shenika
Shenika, 4-night family trip
Verified Hotels.com guest review
2/10 Poor
24 May 2024
Susan
Susan, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
23 May 2024
Kim
Kim, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
23 May 2024
Management is rude, unempathetic, and greedy. They charge PER child (no matter the age). So even if the room you book fits 6 and you put 4 on the reservation, they hound you about the number of people staying in the room and they charge more even though my 2 youngest would not be using any of the amenities like the pool or breakfast.
We booked 4 nights due to the houston storm/tornado and our power came back on sooner than centerpoint had told us so we tried to check out early so we could go back to work and kids could go back to school. Management refused to let us check out early and just pay a fee. They charged us the full stay PLUS MORE due to my 2 youngest babies. They are very greedy during a natural disaster.
Every dollar counts right now because we lost an entire refrigerator and freezer worth of food and our entire fence line collapsed which home insurance does not cover ON TOP OF losing many hours at work.
We werent asking for a free night and wouldve been more than willing to pay whatever cancellation/early check out fee. So many people are still without power, they would not have trouble booking that room again.
tiffany
tiffany, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
23 May 2024
Good breakfast.
Paltx202
Paltx202, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
22 May 2024
made a late reservation due to no light in Houston. i have 3 children age 5, 3 and 16 months arrive by 11pm.. couldn't be happier that my children and wife felt at home. peacefully. slept well. Ver hard to travel with 3 children and a young wife am just thankful..
E
E, 1-night family trip
Verified Orbitz guest review
6/10 Good
21 May 2024
This will be my first review on Orbitz. We are Houstonians and lost power for the past five days. The stay was good but spoilt during checkout. The communication was terrible. I asked for a late checkout earlier to the incident and I must have misunderstood it was okay to check out at noon. The manager called the room at 11:03 and said it is time to check out. I told him I had asked for the late check out with the other person. He said I am the manager and she doesn't have authority to allow late check out and I need to be out of the room now. He also said he was going to fire her if she allowed late check out. He was going to check the video to see what was agreed. The manager is treating late check out discussion like a crime. This is bit of an overreaction for the situation. I felt unwelcoming immediately. I can tell the manager does not have any level of empathy and does not belong in the travel industry. No patience, no willingness to de-escalate a situation or listen, jumping to conclusions and accusing the guests! We left at 11:30 am with a resolve of not coming back to Best Western!